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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">We just got another update saying they still have issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">IP services are affected across multiple markets. The IP NOC and IP and Transport Tier III are actively troubleshooting the issue. Operations Engineering is engaged and Field Services
is on site in Chicago, IL investigating the issue. <br>
tw telecom has identified a network failure affecting your services. tw telecom tier-2 group is investigating the issue at this time.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Bobin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Outages [mailto:outages-bounces@outages.org]
<b>On Behalf Of </b>Aaron Gross via Outages<br>
<b>Sent:</b> Thursday, August 27, 2015 10:55 AM<br>
<b>To:</b> Bob Hancock<br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] Level3/TW Telecom issues?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">We are seeing the same things that happened yesterday on our circuits in Milwaukee and Chicago areas. Lots of packet loss and large latency through Chicago exchanges.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Aug 27, 2015 at 12:33 PM, Bob Hancock via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal">We were seeing substantial loss through Chicago this morning but it<br>
seems to have subsided at this time.<br>
<br>
<br>
Bob Hancock<br>
<br>
<br>
On 08/27/2015 12:19 PM, Steven Fischer via Outages wrote:<br>
> we are still seeing significant packet loss to 3 of our sites in the<br>
> Midwest.<br>
><br>
> On Thu, Aug 27, 2015 at 12:47 PM, Bobin Joseph via Outages<br>
> <<a href="mailto:outages@outages.org">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org">outages@outages.org</a>>> wrote:<br>
><br>
> We got this from Level3____<br>
><br>
> __ __<br>
><br>
> Hello,<br>
><br>
> The network outage has been resolved.<br>
><br>
> *Event Conclusion Summary*<br>
><br>
> Start: August 26, 2015 19:15 GMT<br>
> Stop: August 27, 2015 00:14 GMT<br>
><br>
> Root Cause: An unknown issue in Chicago, IL was impacting IP services.<br>
> Fix Action: Adjustments were made to resolve the issue and restore<br>
> services.<br>
><br>
> Summary:<br>
> The IP NOC responded to an unknown issue in Chicago, IL that was<br>
> impacting IP services. Tier III Technical Support were engaged to<br>
> assist with investigations, and adjustments were made to resolve the<br>
> issue and stabilize traffic. Monitoring continues to ensure<br>
> stability. Should further issues be experienced, please contact the<br>
> Level 3 Technical Service Center.<br>
><br>
><br>
> ____<br>
><br>
> __ __<br>
><br>
> Thanks,____<br>
><br>
> Bobin____<br>
><br>
> __ __<br>
><br>
> *From:*Outages [mailto:<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a><br>
> <mailto:<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>>] *On Behalf Of *Ryan Gelobter<br>
> via Outages<br>
> *Sent:* Thursday, August 27, 2015 9:44 AM<br>
> *To:* Rafael Possamai<br>
> *Cc:* <a href="mailto:outages@outages.org">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org">outages@outages.org</a>><br>
> *Subject:* Re: [outages] Level3/TW Telecom issues?____<br>
><br>
> __ __<br>
><br>
> Was anyone able to get some useful information out of Level3<br>
> regarding this yesterday? Also is anyone else seeing similar issues?____<br>
><br>
> On Aug 26, 2015 2:40 PM, "Rafael Possamai via Outages"<br>
> <<a href="mailto:outages@outages.org">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org">outages@outages.org</a>>> wrote:____<br>
><br>
> Here's a graph showing some packet loss: <a href="http://imgur.com/KVAzetA" target="_blank">
http://imgur.com/KVAzetA</a><br>
> <<a href="http://cp.mcafee.com/d/FZsSd38w83hJ5xyXxEVsKCMrKrhKCy-qen4TXCQrFELCzBNBBUSztd5YQsK9LECQrFKnuv7fICO1fomHoG2BqG_2rqI_fZvBPqJlvxdJmvD-LOVJV1NxR1Z_HYYMM-YeoWZOWarxEVV5MsMqemrKth5dqWqJTT-l3PWApmU6CQjr1J7HFkr8kJ6h3PtPo0eiF5KfbU1gp41jVy1KHsZ8_gKgGT2TQ1lmVWh-D00jqb2pEVsdwLQzh0qmWJPQzZ3iWq80HVDPSs182Cy04-vWVEwBizvQ96SjhOrehG_98MC" target="_blank">http://cp.mcafee.com/d/FZsSd38w83hJ5xyXxEVsKCMrKrhKCy-qen4TXCQrFELCzBNBBUSztd5YQsK9LECQrFKnuv7fICO1fomHoG2BqG_2rqI_fZvBPqJlvxdJmvD-LOVJV1NxR1Z_HYYMM-YeoWZOWarxEVV5MsMqemrKth5dqWqJTT-l3PWApmU6CQjr1J7HFkr8kJ6h3PtPo0eiF5KfbU1gp41jVy1KHsZ8_gKgGT2TQ1lmVWh-D00jqb2pEVsdwLQzh0qmWJPQzZ3iWq80HVDPSs182Cy04-vWVEwBizvQ96SjhOrehG_98MC</a>>____<br>
><br>
> __ __<br>
><br>
> __ __<br>
><br>
> On Wed, Aug 26, 2015 at 3:16 PM, Matt Elliott via Outages<br>
> <<a href="mailto:outages@outages.org">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org">outages@outages.org</a>>> wrote:____<br>
><br>
> Anyone else having issues on Level3? We’re seeing packet loss with<br>
> anything that traverses Chicago.____<br>
><br>
> __ __<br>
><br>
> Thanks,____<br>
><br>
> Matt____<br>
><br>
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><br>
> --<br>
> To him who is able to keep you from falling and to present you before<br>
> his glorious presence without fault and with great joy<br>
><br>
><br>
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