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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Looks like it’s all in the clear now:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:12.0pt;background:#FFDD55'><i><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#666666'>Wednesday January 13, 2016 19:47 UTC<o:p></o:p></span></i></p><p class=MsoNormal style='line-height:12.0pt;background:#EEEEDD'><span style='font-family:"Arial",sans-serif;color:#333333'>The Salesforce Technology Team has resolved a network issue impacting communication to North American instances. The problem began on January 13, 2016, at 19:27 UTC and impact was cleared as of 20:28 UTC. There was a second period of impact from 21:09 UTC to 21:16 UTC. During these times, customers may have experienced intermittent errors, slow performance, or an inability to log into the Salesforce service. Thank you for your continued business and patience during this situation.<br><br>Ensuring your success is our top priority at Salesforce. Your continued patience is appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Outages [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>Frank Bulk via Outages<br><b>Sent:</b> Wednesday, January 13, 2016 3:17 PM<br><b>To:</b> outages@outages.org<br><b>Subject:</b> Re: [outages] SalesForce Outage<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>More here:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="https://trust.salesforce.com/trust/instances">https://trust.salesforce.com/trust/instances</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Outages [<a href="mailto:outages-bounces@outages.org">mailto:outages-bounces@outages.org</a>] <b>On Behalf Of </b>Jason Robinson via Outages<br><b>Sent:</b> Wednesday, January 13, 2016 2:18 PM<br><b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br><b>Subject:</b> [outages] SalesForce Outage<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>SalesForce appears to be suffering major degradation of their NA instances. According to them there is a major backbone issue.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Anyone have any more information?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>~Jason<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Salesforce latest update:<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal style='line-height:12.0pt;background:#FFDD55'><i><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#666666'>Wednesday January 13, 2016 19:47 UTC<o:p></o:p></span></i></p></div><div><p class=MsoNormal style='line-height:12.0pt;background:#EEEEDD'><span style='font-family:"Arial",sans-serif;color:#333333'>The Salesforce Technology Team is aware of an external backbone routing issue impacting communication to North American instances. At this time, customers may experience intermittent errors, slow performance, or an inability to log into the Salesforce service. We are monitoring the situation closely, and will provide updates as they become available.<o:p></o:p></span></p></div></div></div></div></body></html>