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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Based on DD and Twitter, the issue is still active and into the third hour.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Based on TMO customer service reps on Twitter, the issue is with Wi-Fi and LTE connected devices, so they’re helping people configure their phones for 2G (& EDGE?).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Outages [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>Keith I Myers via Outages<br><b>Sent:</b> Friday, February 19, 2016 6:12 PM<br><b>To:</b> outages@outages.org<br><b>Subject:</b> [outages] T-Mobile US Voice, Data and SMS Outage<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Good Afternoon,<o:p></o:p></p><div><p class=MsoNormal>T-Mobile seems to be suffering issues with voice, data and SMS messages. Several customers are unable to get inbound phone calls, SMS messages and outbound calls seem to fail in several cases. Impacted customers are also reporting that there are issues with data causing the LTE signal to fail over to HSPA+ or 3G. The issue seems to impact multiple cities throughout the country. <br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I first noticed the issue at 6:05 PM EST when placing an outbound call, I spent about 5 minutes troubleshooting before I called into T-Mobile. The representative initially was unaware of any issues but while on the call, the news broke and she confirmed that the outage is being worked.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Furthermore, T-Mobile's Twitter Account exploded with reports and Down Detector also spiked with reports harvested from Social Media. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Down Detector - <a href="http://downdetector.com/status/t-mobile">http://downdetector.com/status/t-mobile</a><o:p></o:p></p></div><div><p class=MsoNormal>Twitter - <a href="https://twitter.com/TMobileHelp">https://twitter.com/TMobileHelp</a><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>The issue should be mostly resolved but some customers are still reporting some lingering issues. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><div><div><div><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='outline:0px;border-spacing:0px'><tr style='height:22.5pt;outline:0px;font-weight:inherit;font-style:inherit'><td width=0 valign=bottom style='width:.3pt;padding:0in 0in 0in 0in;height:22.5pt;outline:0px;font-style:inherit'><p class=MsoNormal style='line-height:13.65pt'><span style='font-size:1.0pt;font-family:"inherit",serif;color:#333333'> <o:p></o:p></span></p></td></tr><tr style='outline:0px;font-weight:inherit;font-style:inherit'><td width=0 valign=bottom style='width:.3pt;padding:0in 0in 0in 0in;outline:0px;font-style:inherit'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='outline:0px;font-weight:inherit;font-style:inherit;border-spacing:0px'><tr style='outline:0px;font-style:inherit'><td width=0 valign=top style='width:.3pt;padding:0in 0in 0in 0in;outline:0px;font-weight:inherit;font-style:inherit;border-spacing:0px'><p class=MsoNormal><span style='font-family:"inherit",serif'><o:p></o:p></span></p><div><p class=MsoNormal style='vertical-align:baseline'><b><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Keith I Myers<o:p></o:p></span></b></p></div><div style='margin-top:2.25pt;outline:0px;font-weight:inherit;font-style:inherit'><p class=MsoNormal style='vertical-align:baseline'><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'><a href="http://KMyers.me" target="_blank">http://KMyers.me</a></span><span style='font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></div><div style='margin-top:2.25pt;outline:0px;font-weight:inherit;font-style:inherit'><p class=MsoNormal style='vertical-align:baseline'><span style='font-size:7.5pt;font-family:"inherit",serif'><a href="http://plus.kmyers.me/" target="_blank">+Keith I Myers</a></span><span style='font-family:"inherit",serif'><o:p></o:p></span></p></div><div style='margin-top:2.25pt;outline:0px;font-weight:inherit;font-style:inherit'><p class=MsoNormal style='vertical-align:baseline'><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'>Mobile : (305)-929-3475</span><span style='font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></div></td></tr><tr style='outline:0px;font-weight:inherit;font-style:inherit'><td width=0 valign=top style='width:.3pt;padding:6.0pt 0in 0in 0in;outline:0px;font-style:inherit'><p class=MsoNormal align=right style='text-align:right;background:#C5D0E0;vertical-align:baseline'><span style='font-family:"inherit",serif'><img border=0 width=88 height=4 id="_x0000_i1025" src="http://d13pix9kaak6wt.cloudfront.net/signature/colorbar.png"><o:p></o:p></span></p></td></tr></table><p class=MsoNormal style='line-height:0%;vertical-align:baseline'><span style='font-size:10.5pt;font-family:"inherit",serif;color:#333333'> <o:p></o:p></span></p></td></tr><tr style='height:15.0pt;outline:0px;font-weight:inherit;font-style:inherit'><td width=0 valign=bottom style='width:.3pt;padding:0in 0in 0in 0in;height:15.0pt;outline:0px;font-style:inherit'></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><img border=0 id="_x0000_i1026" src="https://docs.google.com/uc?export=download&id=0ByEPUAgFT48zMV9FcS1uY1NUeTA&revid=0ByEPUAgFT48zRENTWkk3dGxEM09SS3FRaVFMZEFqc0FBRUtZPQ"><o:p></o:p></p></div></div></div></div></div></div></div></div></body></html>