<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><title>Cayan</title><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.externalclass, li.externalclass, div.externalclass
{mso-style-name:externalclass;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.imagefix, li.imagefix, div.imagefix
{mso-style-name:image_fix;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>As far as I can tell, this may be related to a major Time Warner outage in NYC:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="http://downdetector.com/status/time-warner-cable/map/">http://downdetector.com/status/time-warner-cable/map/</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Outages [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>Stephen Richards via Outages<br><b>Sent:</b> Monday, May 9, 2016 4:42 PM<br><b>To:</b> outages@outages.org<br><b>Subject:</b> [outages] FW: System Notice: National ISP Connectivity Issues<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white'><tr><td width="100%" style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=800 style='width:600.0pt'><tr><td width=800 style='width:600.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=800 style='width:600.0pt;background:#CECFD0'><tr><td style='border:solid #A7A9AC 1.0pt;padding:0in 0in 0in 0in'><p class=MsoNormal><img border=0 id="_x0000_i1025" src="http://media.cayan.com/4769/systemnotice.jpg"><o:p></o:p></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=802 style='width:601.5pt'><tr style='height:259.5pt'><td style='border:solid #A7A9AC 1.0pt;border-top:none;background:white;padding:0in 0in 0in 0in;height:259.5pt' id=mainCopy><div align=center><table class=MsoNormalTable border=0 cellpadding=0 width=598 style='width:448.5pt'><tr><td width=200 style='width:150.0pt;padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><b><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'>Date</span></b><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'><o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'>May 09, 2016<o:p></o:p></span></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'></td><td style='padding:.75pt .75pt .75pt .75pt'></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><b><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'>Notice Type</span></b><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'><o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'>National ISP Connectivity Issues<o:p></o:p></span></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p style='line-height:13.5pt'><b><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'>Description</span></b><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'><o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'>Cayan is aware that one of the nation’s largest internet service providers is experiencing loss of service in some areas. This issue is impacting internet traffic generally and is not specific to Cayan or its customers. <br><br><strong><span style='font-family:"Verdana",sans-serif'>Cayan’s systems are fully operational and performing normally</span></strong>. Cayan will continue to monitor the situation closely; as they become available, updates will be posted to: <a href="http://info.cayan.com/v01j0NDz0tDLDob6L036000" target="_blank"><span style='color:#EE2E24'>http://status.cayan.com</span></a>.<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.5pt;font-family:"Verdana",sans-serif;color:#77777B'> <o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p></o:p></p></td></tr></table></div></td></tr></table><p class=MsoNormal><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=800 style='width:600.0pt'><tr style='height:56.25pt'><td width=492 style='width:369.0pt;padding:0in 0in 0in 0in;height:56.25pt' id=footer><p class=MsoNormal align=center style='margin-bottom:12.0pt;text-align:center'><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:#575757'>One Federal Street, 2nd Floor | Boston, MA 02110 | <a href="http://info.cayan.com/j6cL063DD001j0oNLtA0D00"><span style='color:#575757;text-decoration:none'>800.941.6557</span></a> | <a href="http://info.cayan.com/v01j0NDB0tDLDod6L036000"><span style='font-size:12.0pt;color:#575757;text-decoration:none'>cayan.com</span></a><o:p></o:p></span></p></td></tr></table></div><p class=MsoNormal><img border=0 width=1 height=1 id="_x0000_i1026" src="http://info.cayan.com/trk?t=1&mid=ODI5LURMTC01Mzc6ODg5Njo1Mzk3OjE1OTE0OjA6NjQ5MTo3OjI2MjU5NDpzdGV2ZUBueXN5cy5jb20%3D">- <o:p></o:p></p></div></body></html>