<div dir="ltr"><div>Hello All,</div><div><br></div><div>One of the support engineers at Flowroute chiming in,</div><div><br></div>We will be sending out an official RFO here shortly. From the support side we are going to be building in some additional failover so that our support phones stay available during a situation like this in the future.<div><br></div><div>We will always update our twitter in during a major event, </div><div><div dir="ltr" style="font-size:13px"><div><a href="https://twitter.com/FlowrouteNOC" target="_blank">https://twitter.com/FlowrouteNOC</a><br></div><div><a href="https://twitter.com/flowroute" target="_blank">https://twitter.com/flowroute</a></div></div><div class="" style="font-size:13px"><div class="adm"><div id="q_154cf6692a38e462_1" class="h4"></div></div></div></div><div><br></div><div>Thanks for your patience during this outage.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, May 20, 2016 at 10:57 AM, chris via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">same here......<div><br></div><div>you would really thing their support numbers should be on some out of band infrastructure....</div><div><br></div><div>atleast they acknowledged and confirmed its restored and its back up now</div><div><br></div><div>some carriers wont even admit problems if/when they have them so atleast props for that.....</div><div><br></div><div><div><a href="https://twitter.com/FlowrouteNOC" target="_blank">https://twitter.com/FlowrouteNOC</a><br></div><div><a href="https://twitter.com/flowroute" target="_blank">https://twitter.com/flowroute</a></div></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Fri, May 20, 2016 at 1:54 PM, Jordan Morris via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">We saw about 17 minutes of up/down service with them maybe 8 minutes total were we did not get calls from them<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Outages [mailto:<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>]
<b>On Behalf Of </b>chris via Outages<br>
<b>Sent:</b> Friday, May 20, 2016 10:51 AM<br>
<b>To:</b> Izzy Goldstein - TeleGo <<a href="mailto:igoldstein@telego.net" target="_blank">igoldstein@telego.net</a>><br>
<b>Cc:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] flowroute down<u></u><u></u></span></p><div><div>
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<p class="MsoNormal"><span style="font-size:9.5pt">it just came back up they acknowledged the issue on twitter</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="https://twitter.com/FlowrouteNOC" target="_blank">https://twitter.com/FlowrouteNOC</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">they were hard down for about 5-10 mins including their own phone numbers, website, SIP, everything<u></u><u></u></span></p>
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<p class="MsoNormal">On Fri, May 20, 2016 at 1:49 PM, Izzy Goldstein - TeleGo <<a href="mailto:igoldstein@telego.net" target="_blank">igoldstein@telego.net</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Courier New";color:black">im logged into their portal<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:"Courier New";color:black">have not tested termination<u></u><u></u></span></p>
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<p class="MsoNormal">On Fri, May 20, 2016 at 1:41 PM, chris via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">flowroute appears to be down hard from here on the east coast<u></u><u></u></p>
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<p class="MsoNormal">cant reach their sip proxies, website, cant call support phone numbers <u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#888888">chris<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt;color:#444444">Izzy Goldstein</span><span style="font-size:9.5pt"><u></u><u></u></span></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><table width="480" bgcolor="#ffffff" cellspacing="0" cellpadding="0" style="font-family:Times;border-collapse:collapse"><tbody><tr><td valign="top" align="left" height="16"><div style="margin:0px;padding:0px;line-height:0"><img width="1" height="1" border="0" alt="" src="http://go.flowroute.com/l/48002/2015-05-06/qmxzf/48002/34618/201405_email_sign_empty.png" style="display:block"></div></td></tr><tr><td valign="top" align="left"><table width="100%" bgcolor="#ffffff" cellspacing="0" cellpadding="0" style="border-collapse:collapse"><tbody><tr><td valign="top" align="left" width="336"><table width="100%" cellspacing="0" cellpadding="0" style="border-collapse:collapse"><tbody><tr><td valign="top" align="left" style="font-family:'Century Gothic',Arial,sans-serif;font-size:18px;color:rgb(55,55,55);font-weight:bold;line-height:14px;text-transform:uppercase">ADAM MOSS</td></tr><tr><td valign="top" align="left" height="8"><div style="margin:0px;padding:0px;line-height:0"><img width="1" height="1" border="0" alt="" src="http://go.flowroute.com/l/48002/2015-05-06/qmxzf/48002/34618/201405_email_sign_empty.png" style="display:block"></div></td></tr><tr><td valign="top" align="left" style="font-family:'Century Gothic',Arial,sans-serif;font-size:11px;color:rgb(55,55,55);line-height:11px;text-transform:uppercase">SUPPORT ENGINEER</td></tr></tbody></table></td><td width="144" valign="top" align="left"><div style="margin:0px;padding:0px"><a href="http://www.flowroute.com" target="_blank"><img width="144" height="30" border="0" alt="" src="http://go.flowroute.com/l/48002/2015-05-06/qmxzc/48002/34616/201405_email_sign_logo.png" style="display:block"></a></div></td></tr></tbody></table></td></tr><tr><td valign="top" align="left" height="12"><div style="margin:0px;padding:0px;line-height:0"><img width="1" height="1" border="0" alt="" src="http://go.flowroute.com/l/48002/2015-05-06/qmxzf/48002/34618/201405_email_sign_empty.png" style="display:block"></div></td></tr><tr><td valign="top" align="left"><table width="100%" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border-top-width:5px;border-top-style:solid;border-top-color:rgb(240,245,245)"><tbody><tr><td valign="top" align="left" height="10"><div style="margin:0px;padding:0px;line-height:0"><img width="1" height="1" border="0" alt="" src="http://go.flowroute.com/l/48002/2015-05-06/qmxzf/48002/34618/201405_email_sign_empty.png" style="display:block"></div></td></tr><tr><td valign="top" align="left" style="font-family:'Century Gothic',Arial,sans-serif;font-size:12px;color:rgb(55,55,55);line-height:14px">+1.206.641.8034 </td></tr></tbody></table></td></tr></tbody></table></div></div></div></div>
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