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<div>We experienced something similar with a customer in North Carolina, also on TWC. </div>
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<div>Traffic from their site via VPN dropped about 6 AM, and the VPN dropped. The tunnel was restored but no traffic could traverse it. Traces were inconclusive but it was apparent that there was an issue with transmit/receive or somewhere a route had changed. </div>
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<div>Finally routed them to another carrier on our side to resolve the issue. </div>
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<div>This was a commercial site, I’ll check to see if they use ARRIS modems. </div>
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<div>David</div>
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<span style="font-weight:bold">From: </span>Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>> on behalf of Jeffrey Fry via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>><br>
<span style="font-weight:bold">Reply-To: </span>Jeffrey Fry <<a href="mailto:jeff@fryguy.net">jeff@fryguy.net</a>><br>
<span style="font-weight:bold">Date: </span>Monday, August 1, 2016 at 4:47 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:outages@outages.org">outages@outages.org</a>" <<a href="mailto:outages@outages.org">outages@outages.org</a>><br>
<span style="font-weight:bold">Subject: </span>[outages] North Carolina TWC IPSEC VPN Issues<br>
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<div dir="ltr">I have a customer that, last friday at 2AM, they lost VPN connectivity to about 6-10 of their sites in North Carolina Raleigh/Charlotte area. The only common thing with these sites is that they are all Time Warner Cable and have ARRIS modems.
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<div>When we look at our VPN end-points, we only see IPSEC sent and not received. Their head-end has 600 other VPN tunnels on it with no problems, it is just the ones on TWC in that area.</div>
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Is anyone else having issues or know of an issue there?</div>
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<div>Thank you,</div>
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Jeff</div>
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