<div dir="ltr">I used the TWC Direct Support and those messages are all private. <div><br></div><div>I was able to give them a traceroute from one of our CPE sites to our VPN head-ends that showed the difference in exit points. Maybe that helped them - who knows.</div><div><br>Just hope it stays fixed! :)</div><div><br></div><div>Jeff</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Aug 2, 2016 at 2:20 PM, Jeff Waddell <span dir="ltr"><<a href="mailto:jeff@waddellsolutions.com" target="_blank">jeff@waddellsolutions.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">We are starting see a similar issue in Central KY - Jeff can you link directly to the forum post on DSL Reports?<br><br><div>Thanks</div></div><div class="gmail_extra"><span class="HOEnZb"><font color="#888888"><br clear="all"><div><div data-smartmail="gmail_signature"><div dir="ltr"><div><font face="verdana, sans-serif" size="1"><b><br></b></font></div><font face="verdana, sans-serif" size="1"><b><div><font face="verdana, sans-serif" size="1"><b><br></b></font></div>Jeff Waddell</b></font><div><font face="verdana, sans-serif" size="1"><b>Engineer | </b><b><font color="#0000ff">Waddell Solutions Group</font></b></font></div><div><span style="color:rgb(0,0,0)"><font face="verdana, sans-serif" size="1">Office: <a href="tel:859.818.0000%20x3002" value="+18598180000" target="_blank">859.818.0000 x3002</a></font></span></div><div><font color="#000000" face="verdana, sans-serif" size="1"><a href="http://www.waddellsolutions.com" target="_blank"><b>www.waddellsolutions.com</b></a></font></div><div><font color="#000000" face="verdana, sans-serif" size="1"><a href="mailto:jeff@waddellsolutions.com" target="_blank"><b>jeff@waddellsolutions.com</b></a></font></div></div></div></div></font></span><div><div class="h5">
<br><div class="gmail_quote">On Tue, Aug 2, 2016 at 1:02 PM, Raymond Beaudoin via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Jeff,<div><br></div><div>Thanks for the heads up. We see the same with similar times. </div><div><br></div><div><br></div><div>-Raymond Beaudoin</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Aug 2, 2016 at 11:58 AM, Jeffrey Fry <span dir="ltr"><<a href="mailto:jeff@fryguy.net" target="_blank">jeff@fryguy.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>We have seen the TWC impacted sites self-restore around 11 AM today. Or at least that is when our alerting system noticed them coming back on-line to our Atlanta DC.</div><div><br>Just wanted to share.</div><div><br></div><div>Jeff</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Aug 1, 2016 at 2:24 PM, Raymond Beaudoin <span dir="ltr"><<a href="mailto:raymond.beaudoin@icarustech.com" target="_blank">raymond.beaudoin@icarustech.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">We're experiencing the same issue with VPN tunnels in North Carolina when using TWC upstream. All services are business class. We're seeing multiple sites affected. We've opened a carrier ticket. Has anyone else gotten an update from them? Thanks.<span><font color="#888888"><div><br></div><div><br></div><div>-Raymond Beaudoin</div></font></span></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On Mon, Aug 1, 2016 at 9:51 AM, David Palmerton via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>
<div dir="auto">
<div>This site is a commercial site. No modems in service. <br>
<br>
Sent from my iPhone</div><div><div>
<div><br>
On Aug 1, 2016, at 9:37 AM, Jeffrey Fry <<a href="mailto:jeff@fryguy.net" target="_blank">jeff@fryguy.net</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<div dir="ltr">Great - that is what I was hoping to hear (but not wanting to hear).
<div><br>
Wonder what happened to cause this - perhaps someone from TWC will see this thread. </div>
<div><br>
</div>
<div><br>
</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Aug 1, 2016 at 9:23 AM, David Palmerton <span dir="ltr">
<<a href="mailto:david@palmertons.com" target="_blank">david@palmertons.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word;color:rgb(0,0,0);font-size:14px;font-family:Calibri,sans-serif">
<div>We experienced something similar with a customer in North Carolina, also on TWC. </div>
<div><br>
</div>
<div>Traffic from their site via VPN dropped about 6 AM, and the VPN dropped. The tunnel was restored but no traffic could traverse it. Traces were inconclusive but it was apparent that there was an issue with transmit/receive or somewhere a route had changed. </div>
<div><br>
</div>
<div>Finally routed them to another carrier on our side to resolve the issue. </div>
<div><br>
</div>
<div>This was a commercial site, I’ll check to see if they use ARRIS modems. </div>
<div><br>
</div>
<div>David</div>
<div><br>
</div>
<span>
<div style="font-family:Calibri;font-size:11pt;text-align:left;color:black;BORDER-BOTTOM:medium none;BORDER-LEFT:medium none;PADDING-BOTTOM:0in;PADDING-LEFT:0in;PADDING-RIGHT:0in;BORDER-TOP:#b5c4df 1pt solid;BORDER-RIGHT:medium none;PADDING-TOP:3pt">
<span style="font-weight:bold">From: </span>Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>> on behalf of Jeffrey Fry via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<span style="font-weight:bold">Reply-To: </span>Jeffrey Fry <<a href="mailto:jeff@fryguy.net" target="_blank">jeff@fryguy.net</a>><br>
<span style="font-weight:bold">Date: </span>Monday, August 1, 2016 at 4:47 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>" <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<span style="font-weight:bold">Subject: </span>[outages] North Carolina TWC IPSEC VPN Issues<br>
</div>
<div>
<div>
<div><br>
</div>
<div>
<div>
<div dir="ltr">I have a customer that, last friday at 2AM, they lost VPN connectivity to about 6-10 of their sites in North Carolina Raleigh/Charlotte area. The only common thing with these sites is that they are all Time Warner Cable and have ARRIS modems.
<div><br>
</div>
<div>When we look at our VPN end-points, we only see IPSEC sent and not received. Their head-end has 600 other VPN tunnels on it with no problems, it is just the ones on TWC in that area.</div>
<div><br>
Is anyone else having issues or know of an issue there?</div>
<div><br>
</div>
<div>Thank you,</div>
<div><br>
Jeff</div>
</div>
</div>
</div>
</div>
</div>
</span></div>
</blockquote>
</div>
<br>
</div>
</div>
</blockquote>
</div></div></div>
<br></div></div><span>_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
<br></span></blockquote></div><br></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br></div>
</div></div><br>_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
<br></blockquote></div><br></div></div></div>
</blockquote></div><br></div>