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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri;color:windowtext">We have had Cogent outages for 3 straight days. Links are currently flapping again in Las Vegas. Here is the RFO from 2 days ago…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Arial">“Dear Cogent Customer,</span><span style="font-size:10.0pt;font-family:Arial;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Arial"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Arial">This letter is in response to the Cogent Communications network events that occurred on September 16, 2016 affecting Phoenix area customers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Arial"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Arial"> On September 16, 2016 one of our local fiber vendors for our Phoenix market performed a scheduled maintenance to relocate fibers at our main Hub site. Unfortunately, the scope of the maintenance
forwarded to us by our provider was missing information in relation to our backbone fibers. We were not made aware that our redundant links would be impacted concurrently. The maintenance isolated parts of our Phoenix market between 3:16 AM ET and 7:11 AM
ET. Additionally our vendor had issues with the fibers for one of our metro rings that kept some customers down until approximately 4:00 PM ET.”<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:Calibri">From: </span></b><span style="font-family:Calibri">Outages <outages-bounces@outages.org> on behalf of SecurityPatches via Outages <outages@outages.org><br>
<b>Reply-To: </b>SecurityPatches <securitypatches@indataipm.com><br>
<b>Date: </b>Monday, September 19, 2016 at 12:22 PM<br>
<b>To: </b>"'outages@outages.org'" <outages@outages.org><br>
<b>Subject: </b>Re: [outages] Cogent routing issues, possibly SoCal?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">From our status board:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><img width="1011" height="487" id="Picture_x005f_x0020_1" src="cid:image001.png@01D21273.47147DF0"></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><img width="869" height="460" id="Picture_x005f_x0020_2" src="cid:image002.png@01D21273.47147DF0"></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none">
<b><span style="font-family:Calibri;color:#1F497D">Richard Walz </span></b><span style="font-family:Calibri;color:#1F497D">|<b> INDATA<br>
</b>Director of IT<br>
</span><span style="font-family:Calibri;color:#0070C0"><a href="mailto:rwalz@indataipm.com"><span style="color:#0070C0">rwalz@indataipm.com</span></a></span><span style="font-family:Calibri;color:#1F497D"> |
</span><span style="font-family:Calibri;color:#0070C0"><a href="tel:12033027114"><span style="color:#0070C0">(203) 302-7114</span></a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:Calibri;color:windowtext">From:</span></b><span style="font-size:11.0pt;font-family:Calibri;color:windowtext"> Outages [mailto:outages-bounces@outages.org]
<b>On Behalf Of </b>Mason Moody via Outages<br>
<b>Sent:</b> Monday, September 19, 2016 3:08 PM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] Cogent routing issues, possibly SoCal?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p>I wonder if the issues around Los Angeles are having knock-on effects further out. I am seeing traffic from San Francisco going spotty:<o:p></o:p></p>
<p> <o:p></o:p></p>
<p style="margin-bottom:12.0pt">HOST: bespin Loss% Snt Last Avg Best Wrst StDev<br>
<br>
3.|-- te0-0-1-3.agr12.sjc01.atlas.cogentco.com 0.0% 50 1.2 1.3 1.1 3.6 0.4<br>
4.|-- te0-7-0-21.ccr21.sjc01.atlas.cogentco.com 0.0% 50 1.0 1.2 0.9 2.6 0.3<br>
5.|-- be2164.ccr21.sfo01.atlas.cogentco.com 58.0% 50 372.3 374.1 363.2 389.1 7.0<br>
6.|-- be2086.ccr21.slc01.atlas.cogentco.com 32.0% 50 424.3 430.0 413.2 473.4 16.3<br>
7.|-- be3038.ccr22.den01.atlas.cogentco.com 94.0% 50 28.2 28.3 28.2 28.4 0.0<br>
8.|-- be3036.ccr22.mci01.atlas.cogentco.com 88.0% 50 40.1 40.0 39.7 40.1 0.0<br>
9.|-- be2832.ccr42.ord01.atlas.cogentco.com 92.0% 50 51.9 52.0 51.9 52.1 0.0<br>
10.|-- be2736.ccr42.atl01.atlas.cogentco.com 98.0% 50 73.2 73.2 73.2 73.2 0.0<br>
11.|-- be2785.rcr12.jax01.atlas.cogentco.com 18.0% 50 77.5 79.7 77.5 83.0 1.2<br>
12.|-- te0-0-2-0.rcr12.mco01.atlas.cogentco.com 26.0% 50 81.0 83.0 80.8 84.3 1.0<br>
13.|-- te0-0-1-3.nr11.b006655-1.mco01.atlas.cogentco.com 24.0% 50 81.9 83.8 81.7 85.5 1.1<br>
14.|-- 38.104.89.122 16.0% 50 80.5 83.4 80.4 98.6 2.9<br>
15.|-- 209.208.7.42 24.0% 50 80.6 95.4 80.6 545.4 75.0<br>
16.|-- 209.208.27.233 30.0% 50 81.4 84.5 81.4 86.0 1.3<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<p class="MsoNormal">On 2016-09-19 14:55, Joe Klein via Outages wrote:<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<pre><a href="http://status.cogentco.com/">http://status.cogentco.com/</a><o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>Cogent Network Status Report Last Updated Mon Sep 19 18:52:09 2016 GMT <o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>The Cogent Network Operations Center is currently investigating an outage in the Los Angeles area. The master case is HD6655601. There is no estimated time to repair.<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>Some customers in the Raleigh North Carolina area may be experiencing a loss of connectivity. Engineers are currently investigating but there is no estimated time to repair at this time. The master case is HD6655487<o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre> <o:p></o:p></pre>
</blockquote>
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<p class="MsoNormal" style="margin-bottom:12.0pt">-- <o:p></o:p></p>
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<p class="MsoNormal">____________ <o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:Helvetica">Mason Moody<br>
Network Security Engineer<br>
Atlantic.Net<br>
Phone: 800-422-2936 x4431<br>
Int'l: +1-321-206-3731</span><o:p></o:p></p>
<p><img border="0" width="156" height="18" id="_x0000_i1025" src="cid:image003.gif@01D21273.47147DF0"><o:p></o:p></p>
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