<div dir="ltr">Because bugging them in the middle of an outage will get it resolved quicker? :P I will never understand people that are well aware a major outage is happening as evidenced by a 20+ email thread on a major outage list who insist on pestering the very people who are working to get this resolved or level1 reps who literally don't have any control over the situation and limited knowledge to begin with. </div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Oct 4, 2016 at 8:55 AM, David Wessell via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Level3 Outage ID: 11571692. Not that you can get a hold of anyone at Level3 to discuss it..<div><br></div></div><div class="gmail_extra"><div><div class="h5"><br><div class="gmail_quote">On Tue, Oct 4, 2016 at 10:53 AM, Dan Wood via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Wow. Did Level3 get hit with an EMP?<br></div><div class="m_-2868041311444824364HOEnZb"><div class="m_-2868041311444824364h5"><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Oct 4, 2016 at 10:49 AM, Sean Beverly via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Inbound calls to DID's on Level 3 in Chicago and NYC are failing for us. Outbound on our trunks seems to be working fine.</div><div class="gmail_extra"><div><div><br><div class="gmail_quote">On Tue, Oct 4, 2016 at 9:43 AM, Nicholas Sideras via Outages <span dir="ltr"><<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The support line just hung up on me while on hold, and calling back gets an "all circuits are busy" message. Calling our sales rep's local MKE office number
does the same, but our inbound still appears to be working. Outbound local and long distance still gets an intercept message.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Outages [mailto:<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outage<wbr>s.org</a>]
<b>On Behalf Of </b>Kevin Kastelic via Outages<br>
<b>Sent:</b> Tuesday, October 04, 2016 9:37 AM<br>
<b>To:</b> Will Wylie<span><br>
<b>Cc:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] Level3 VoIP Issues?<u></u><u></u></span></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We are also seeing it in Sussex, WI on Level3. Local calling seems to work, but nothing else.<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Oct 4, 2016 at 9:34 AM, Will Wylie via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Seeing them in Houston<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Oct 4, 2016 at 9:32 AM, Jason Hellenthal via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal">We have the same thing here in Brookfield, WI “MKE”<u></u><u></u></p>
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<p class="MsoNormal"><br>
> On Oct 4, 2016, at 09:30, Nicholas Sideras via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<br>
><br>
> We can't make outgoing calls with Level3 from MKE, but incoming is fine as far as we can tell. This is on what was formerly a TWTC connection. I've been waiting about 10 minutes on hold with support as well.<br>
><br>
><br>
><br>
> Nicholas Sideras<br>
> Director of Technical Operations<br>
> Holland Bulb Farms<br>
><br>
> From: Outages [mailto:<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outage<wbr>s.org</a>] On Behalf Of Kevin Miller via Outages<br>
> Sent: Tuesday, October 04, 2016 9:27 AM<br>
> To: <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
> Subject: [outages] Level3 VoIP Issues?<br>
><br>
> All of our Level3 DIDs in PHL and JFK do not seem to working inbound. Outgoing seems to be fine. Waiting for someone to pick up at Level3. Anyone else seeing issues?<u></u><u></u></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br></div></div><div data-smartmail="gmail_signature"><div dir="ltr"><div style="font-family:Helvetica"><font color="#797979">Sean Beverly</font></div><div style="font-family:Helvetica"><font color="#797979">Senior Infrastructure Engineer</font></div><div style="color:rgb(0,0,0);font-family:Helvetica"><font color="#797979"><br></font></div><div style="color:rgb(0,0,0);font-family:Helvetica"><a value="+13124273246" style="color:rgb(17,85,204)">312.895.5362</a><font color="#797979"> Dir</font></div><div style="color:rgb(0,0,0);font-family:Helvetica"></div><div style="color:rgb(0,0,0);font-family:Helvetica"><font color="#797979"><a value="+13124273246" style="color:rgb(17,85,204)">312.427.3246</a> Fax</font></div></div></div>
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<img src="https://newoldstamp.com/editor/profilePictures/profile-0842283c892d783bb54bebcf33d658bb-46857.png" height="53" width="103">
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</td>
<td style="border-left:3px solid #f8941c;padding:0 0 0 8px" valign="top">
<div>
<span style="font-size:14px;font-family:'arial'">David Wessell</span>
</div>
<span>
<span style="font-size:11px;font-family:'arial';font-weight:bold">President</span>,
</span>
<span>
<span style="font-size:11px;font-family:'arial'">Ringfree Communications, Inc</span>
</span>
<div style="padding:12px 0 0 0">
<span>
<span style="font-size:11px;color:#ababab;font-family:'arial'">p:</span>
<span style="font-size:11px;font-family:'arial'"><a href="tel:828-575-0030%20x101" value="+18285750030" target="_blank">828-575-0030 x101</a></span>
</span>
<span>
<span style="font-size:11px;color:#ababab;font-family:'arial'">a:</span>
<span style="font-size:11px;font-family:'arial'">475 S Church St Hendersonville, NC 28792</span>
</span>
<div>
<span>
<span style="font-size:11px;color:#ababab;font-family:'arial'">s:</span>
<span><a href="http://www.ringfree.com" style="color:#000;text-decoration:none;font-size:11px;font-family:'arial'" target="_blank">www.ringfree.com</a></span>
</span>
<span>
<span style="font-size:11px;color:#ababab;font-family:'arial'">e:</span>
<span><a href="mailto:david@ringfree.com" style="font-size:11px;color:#000;text-decoration:none;font-family:'arial'" target="_blank">david@ringfree.com</a></span>
</span>
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</tbody></table><br> </div>
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