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I have a similar issue in ATL area with Level3, but my case notes aren’t the typical backhoe job.
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<pre class="ng-binding" style="padding: 8.5px; font-family: Arial; color: rgb(51, 51, 51); border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-right-radius: 4px; border-bottom-left-radius: 4px; margin-top: 0px; margin-bottom: 9px; line-height: 18px; background-color: rgb(243, 243, 243); border: 0px; white-space: pre-wrap; word-break: break-all; word-wrap: break-word; max-width: 800px; orphans: 2; widows: 2;">*** CASCADED EXTERNAL NOTES 22-Nov-2016 08:12:14 GMT From CASE: 11831633 - Event
The original local provider reports that upon further investigation, fiber damages caused by rodent chews were identified. The local provider is now investigating the possibility of rolling services to new fibers for expedited restoral.</pre>
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<pre class="ng-binding" style="padding: 8.5px; font-family: Arial; color: rgb(51, 51, 51); border-top-left-radius: 4px; border-top-right-radius: 4px; border-bottom-right-radius: 4px; border-bottom-left-radius: 4px; margin-top: 0px; margin-bottom: 9px; line-height: 18px; background-color: rgb(243, 243, 243); border: 0px; white-space: pre-wrap; word-break: break-all; word-wrap: break-word; max-width: 800px; orphans: 2; widows: 2;">*** CASCADED EXTERNAL NOTES 22-Nov-2016 14:47:11 GMT From CASE: 11831633 - Event
The local provider reports a second rodent chew on the fiber is suspected. Further investigations are being performed to identify the exact point of damage and field technician will be dispatched for the repair once the fault is located.</pre>
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<div class="">The location for the damage is Smyrna, GA. My circuit drop time was 2016-11-21 09:27:51 PST. If you’ve been down 24hours already, this might not be related since my impact didn’t start until a few hours after yours.</div>
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<div class="">Steve</div>
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<span style="font-family: Calibri;" class="">Steve Acheson | Director of Network Operations</span></div>
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<a href="mailto:sacheson@proofpoint.com" class="">sacheson@proofpoint.com</a> | +1 (408) 763-3173</div>
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protection l compliance l archiving & governance l secure communication</span> </span>
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<div class="">On Nov 22, 2016, at 6:34 AM, Luke Guillory via Outages <<a href="mailto:outages@outages.org" class="">outages@outages.org</a>> wrote:</div>
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After 24 hours of being down we finally got the following. Anyone else having issues, this is between Atlanta and College Park, GA it seems.<o:p class=""></o:p></div>
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*** CASCADED EXTERNAL NOTES 22-Nov-2016 14:30:06 GMT From CASE: 11829710 - Event Earlier, Field Services investigated and located the fiber cut, caused by a local gas company performing work in the area. A 432-count fiber cable was damaged by the work. The
cable is marked as belonging to the last mile provider. The last mile provider dispatched their field technician, who is now onsite evaluating the damage.<o:p class=""></o:p></div>
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<td class=""><font style="font-size: 12pt; color: rgb(51, 53, 139);" class="">Luke</font><span class="Apple-converted-space"> </span><font style="font-size: 12pt; color: rgb(51, 53, 139);" class="">Guillory</font></td>
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<td class=""><font style="color: rgb(238, 85, 38); font-weight: normal;" class="">Network Operations Manager</font></td>
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<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rtconline.com&d=DwMGaQ&c=Vxt5e0Osvvt2gflwSlsJ5DmPGcPvTRKLJyp031rXjhg&r=ewYXcCwLzINT9-Rs2alA2glqzwFf1-Fk3Vx4d4o6aEw&m=T9YX89o365DMcm8OG_FaQ_QgX5iNMgvJjvVryQPTKgw&s=Pwt9QY8P7lcqC8TrEOSfrHjMYzldzD5vQ1bySHSGWRQ&e=" target="" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span id="cid:image0b2fc0.JPG@25fdd7be.4b93a06d"><image0b2fc0.JPG></span></a></td>
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<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class="">Tel:</font></td>
<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class="">985.536.1212</font></td>
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<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class="">Fax:</font></td>
<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class="">985.536.0300</font></td>
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<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class="">Email:</font></td>
<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class=""><a href="mailto:lguillory@reservetele.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">lguillory@reservetele.com</a></font></font></td>
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<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class="">Web:</font></td>
<td align="NotSet" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class=""><font style="font-family: verdana; font-size: 8pt; color: rgb(92, 91, 91);" class=""><a href="http://www.rtconline.com/" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">www.rtconline.com</a></font></font></td>
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<font color="#5c5b5b" face="Verdana" style="font-size: 7pt; font-family: Verdana; color: rgb(92, 91, 91);" class="">Reserve Telecommunications <br class="">
100 RTC Dr<br class="">
Reserve, LA 70084</font></td>
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<font style="background-color: white;" class=""><font color="#cfcfcf" class=""><font face="Verdana" class=""><strong class="">Disclaimer:</strong><br class="">
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material which </font></font></font><font style="background-color: white;" class=""><font color="#cfcfcf" face="Verdana" class="">should
not disseminate, distribute or be copied. Please notify <font style="font-family: Verdana; color: rgb(207, 207, 207); background-color: white;" class="">Luke Guillory</font></font></font><font color="#cfcfcf" face="Verdana" class=""><span class="Apple-converted-space"> </span>immediately
by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
contain viruses.<span class="Apple-converted-space"> </span></font><font style="font-family: Verdana; color: rgb(207, 207, 207); background-color: white;" class="">Luke Guillory</font><font color="#cfcfcf" face="Verdana" class=""><span class="Apple-converted-space"> </span>therefore
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mailing list</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="mailto:Outages@outages.org" style="color: rgb(149, 79, 114); text-decoration: underline; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">Outages@outages.org</a><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_outages&d=DwICAg&c=Vxt5e0Osvvt2gflwSlsJ5DmPGcPvTRKLJyp031rXjhg&r=ewYXcCwLzINT9-Rs2alA2glqzwFf1-Fk3Vx4d4o6aEw&m=T9YX89o365DMcm8OG_FaQ_QgX5iNMgvJjvVryQPTKgw&s=mARkUvLawMvp51Ska_1S7thYthVX1bB6OkdRhHAyO_U&e=" style="color: rgb(149, 79, 114); text-decoration: underline; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_outages&d=DwICAg&c=Vxt5e0Osvvt2gflwSlsJ5DmPGcPvTRKLJyp031rXjhg&r=ewYXcCwLzINT9-Rs2alA2glqzwFf1-Fk3Vx4d4o6aEw&m=T9YX89o365DMcm8OG_FaQ_QgX5iNMgvJjvVryQPTKgw&s=mARkUvLawMvp51Ska_1S7thYthVX1bB6OkdRhHAyO_U&e=</a><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class=""></span></div>
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