<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">We’ve been seeing voice degradation for a couple of weeks with Charter ; on my 4<sup>th</sup> trouble call this morning, I got a message that they were having service issues in several areas that spans data,
voice, and TV service.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">--<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Rob Hall, CCNP R&S, CCP-V<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I.T. Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">@Work Personnel Service<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">3815 Hwy 66 S, Suite 4<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Rogersville, TN 37857<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Office: (423)272-7897, x10113<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mobile: (423)312-6003<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1027" src="cid:image001.jpg@01D28E86.1B065F50" alt="cisco-certified-ccnp"><img width="75" height="75" style="width:.7812in;height:.7812in" id="Picture_x0020_2" src="cid:image003.png@01D28E86.1AF680D0" alt="CCP-V"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></a></p>
<span style="mso-bookmark:_MailEndCompose"></span>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Outages [mailto:outages-bounces@outages.org] <b>
On Behalf Of </b>Jeremy Charles via Outages<br>
<b>Sent:</b> Friday, February 24, 2017 9:45 AM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> [outages] Charter issues this morning?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone else using Charter Internet have issues with connectivity this morning?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We (AS 10359) have site-to-site VPN tunnels to about 150 customers across the US. We started seeing loss of connectivity to about 20% of them at about 06:25 CST. When we filtered out all advertisements sent/received via Charter, we regained
connectivity to everyone. (We have two ISPs in addition to Charter.)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Additionally, our total aggregate Internet consumption jumped from about 200 Mbps to 500 Mbps as soon as Charter was taken out of the mix. It looks like a lot of traffic was preferring to come to us via Charter (which is normal) but just
wasn’t making it here.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One of our engineers waited on hold for Charter for about 20 minutes and then gave up to go get coffee. :-)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="495" height="251" style="width:5.1562in;height:2.6145in" id="Picture_x0020_1" src="cid:image004.png@01D28E86.1AF680D0" alt="https://mrtg1.epic.com/mrtg/internet/inbound-borders.png"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">==<o:p></o:p></p>
<p class="MsoNormal">Jeremy Charles<o:p></o:p></p>
<p class="MsoNormal">Epic’s Computer and Technology Services Division<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:jcharles@epic.com">jcharles@epic.com</a><o:p></o:p></p>
<p class="MsoNormal">608-271-9000<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>