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<p class="MsoNormal"><a href="http://stspg.io/5GUQ"><b><span style="font-size:22.5pt;font-family:"Arial",sans-serif;color:#626262;text-decoration:none">Email delays for Symantec Email Security.cloud customers</span></b></a><b><span style="font-size:22.5pt;font-family:"Arial",sans-serif;color:#626262">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:#333333">Incident Report for Symantec
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<p class="MsoNormal" style="line-height:22.5pt"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#626262">An Incident Update Has Been Posted
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<p class="MsoNormal" style="line-height:18.0pt"><span style="font-family:"Arial",sans-serif;color:#626262">Update - Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. Our engineers have
correlated the situation to a degraded transatlantic network link. At this time we are actively working with the service provider restore the link.
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We will make a further posting at 15:00 UTC or as soon as more information becomes available.
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Apr 6, 12:26 UTC
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333;text-transform:uppercase;letter-spacing:.75pt">Previous Updates
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#626262">Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. Our engineers
have correlated the situation to a degraded transatlantic network link. At this time we are actively working with the service provider restore the link.
<br>
We will make a further posting at 12:00 UTC or as soon as more information becomes available.
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Apr 6, 11:01 UTC
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<p class="MsoNormal" style="line-height:18.0pt"><b><span style="font-family:"Arial",sans-serif;color:#626262">Identified
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#626262">Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service.
<br>
<br>
We will make a further posting at 11am UTC or as soon as more information becomes available.
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Apr 6, 10:00 UTC
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<p class="MsoNormal" style="line-height:18.0pt"><b><span style="font-family:"Arial",sans-serif;color:#626262">Investigating
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#626262">Customers have been reporting email server time outs and email delays when sending and receiving emails, especially to and from companies
in the APJ region. Our engineering team is aware of the problem and are currently investigating. We will make a further posting at 10am UTC or as soon as more information becomes available.
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<p class="MsoNormal" style="line-height:15.75pt"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333">Apr 6, 08:48 UTC
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<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">This incident affects: Email Security.cloud (Europe, Middle East & Africa, Americas, Japan, Asia Pacific) and Web Security.cloud (Europe,
Middle East & Africa, Americas). <o:p></o:p></span></p>
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