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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Update from Twilio<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> status-help@statuspage.twilio.com [mailto:status-help@statuspage.twilio.com] <br><b>Sent:</b> Friday, March 02, 2018 12:38 PM<br><b>To:</b> techs@answernet.com<br><b>Subject:</b> [Twilio status] Monitoring : Call Failures<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;background:white'><tr><td valign=top style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in'><tr><td style='padding:7.5pt 7.5pt 7.5pt 7.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:3.75pt 3.75pt 3.75pt 3.75pt'><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:22.5pt;font-family:"Arial",sans-serif;color:#231F20'><a href="http://stspg.io/adbd14140"><span style='color:#231F20;text-decoration:none'>Call Failures</span></a> </span></b><o:p></o:p></p></td></tr><tr><td valign=top style='padding:3.75pt 3.75pt 3.75pt 3.75pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:18.0pt;font-family:"Arial",sans-serif;color:#AAAAAA'>Incident Report for Twilio </span><o:p></o:p></p></td></tr></table></div></td></tr></table></td></tr><tr style='height:30.0pt'><td style='padding:7.5pt 7.5pt 7.5pt 7.5pt;height:30.0pt'></td></tr><tr><td valign=top style='padding:7.5pt 7.5pt 7.5pt 7.5pt'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border:solid #E0E0E0 1.0pt;border-radius:4px;-webkit-border-radius:4px;-moz-border-radius:4px;-ms-border-radius:4px'><tr><td style='border:none;padding:11.25pt 16.5pt 11.25pt 16.5pt'><p class=MsoNormal style='line-height:22.5pt'><b><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#231F20'>New Incident Status: Monitoring <o:p></o:p></span></b></p></td></tr><tr><td style='border:none;padding:3.0pt 0in 3.0pt 0in'><p class=MsoNormal style='line-height:18.0pt'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#231F20'>Services are recovered. We are continuing to actively monitor. <o:p></o:p></span></p></td></tr><tr><td style='border:none;padding:11.25pt 16.5pt 11.25pt 16.5pt'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#AAAAAA'>Mar 2, 09:37 PST <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:.5in 0in 15.0pt 0in'><p class=MsoNormal><b><span style='font-family:"Arial",sans-serif;color:#AAAAAA;text-transform:uppercase;letter-spacing:.75pt'>Previous Updates <o:p></o:p></span></b></p></td></tr><tr><td style='padding:7.5pt 7.5pt 15.0pt 7.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:18.0pt'><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#231F20'>Identified <o:p></o:p></span></b></p></td></tr><tr><td style='padding:2.25pt 0in 2.25pt 0in;word-wrap: break-word'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#231F20'>We have identified the issue. <o:p></o:p></span></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#AAAAAA'>Mar 2, 09:15 PST <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:7.5pt 7.5pt 15.0pt 7.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:18.0pt'><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#231F20'>Investigating <o:p></o:p></span></b></p></td></tr><tr><td style='padding:2.25pt 0in 2.25pt 0in;word-wrap: break-word'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#231F20'>We are experiencing increased packet loss on outbound and inbound calls related to networking failures on the east coast. Team is working to adjust traffic to fully restore service <o:p></o:p></span></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#AAAAAA'>Mar 2, 08:40 PST <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:7.5pt 7.5pt 15.0pt 7.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:18.0pt'><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#231F20'>Monitoring <o:p></o:p></span></b></p></td></tr><tr><td style='padding:2.25pt 0in 2.25pt 0in;word-wrap: break-word'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#231F20'>We are seeing recovery in Ireland and Germany. We are continuing to monitor <o:p></o:p></span></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#AAAAAA'>Mar 2, 08:26 PST <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:7.5pt 7.5pt 7.5pt 7.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:18.0pt'><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#231F20'>Investigating <o:p></o:p></span></b></p></td></tr><tr><td style='padding:2.25pt 0in 2.25pt 0in;word-wrap: break-word'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#231F20'>We are observing call failures in Ireland and Germany datacenters. On call team is responding <o:p></o:p></span></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:15.75pt'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#AAAAAA'>Mar 2, 08:25 PST <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:15.0pt 7.5pt 7.5pt 7.5pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#AAAAAA'>This incident affects: Programmable Voice (PSTN) and Elastic SIP Trunking. <o:p></o:p></span></p></td></tr><tr style='height:30.0pt'><td style='padding:7.5pt 7.5pt 7.5pt 7.5pt;height:30.0pt'></td></tr><tr><td style='padding:7.5pt 7.5pt 7.5pt 7.5pt'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 style='max-width:6.25in;border:none;border-top:solid #E0E0E0 1.0pt'><tr><td valign=top style='border:none;padding:7.5pt 2.25pt 2.25pt 2.25pt'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#AAAAAA'>View <a href="https://status.twilio.com"><span style='color:#AAAAAA'>status page</span></a> or <a href="https://status.twilio.com/manage/91dd0vdzdfdz"><span style='color:#AAAAAA'>manage your subscription</span></a> to these emails. <br>Powered by <a href="https://www.statuspage.io/?utm_source=inapp&utm_medium=powered-by&utm_campaign=status.twilio.com&utm_content=email-notifications"><span style='color:#AAAAAA'>Statuspage</span></a> </span><o:p></o:p></p></td></tr></table></td></tr></table></div></td></tr></table></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>