<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">LAN type. That’s what it seems like.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We did notice that a customer we have on ICA we can’t reach them as one of the hops goes through Cogeco
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Paul Stewart [mailto:paul@paulstewart.org] <br>
<b>Sent:</b> Wednesday, May 16, 2018 8:57 AM<br>
<b>To:</b> Nick Pron <Nick.Pron@xbase.com>; outages@outages.org List <outages@outages.org><br>
<b>Subject:</b> Re: [outages] Cogeco - Toronto outage?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is the NNI with them for LAN type services or is it TPIA? We have both and are not experiencing any issues so sounds like possibly the demarcation switch you are connected to possibly ….<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Paul<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-CA" style="font-size:12.0pt;color:black">Outages <</span><a href="mailto:outages-bounces@outages.org"><span lang="EN-CA" style="font-size:12.0pt">outages-bounces@outages.org</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">>
on behalf of Nick Pron via Outages <</span><a href="mailto:outages@outages.org"><span lang="EN-CA" style="font-size:12.0pt">outages@outages.org</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">><br>
<b>Reply-To: </b>Nick Pron <</span><a href="mailto:Nick.Pron@xbase.com"><span lang="EN-CA" style="font-size:12.0pt">Nick.Pron@xbase.com</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">><br>
<b>Date: </b>Wednesday, May 16, 2018 at 8:54 AM<br>
<b>To: </b>"</span><a href="mailto:outages@outages.org%20List"><span lang="EN-CA" style="font-size:12.0pt">outages@outages.org List</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">" <</span><a href="mailto:outages@outages.org"><span lang="EN-CA" style="font-size:12.0pt">outages@outages.org</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">><br>
<b>Subject: </b>[outages] Cogeco - Toronto outage?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><a name="_MailOriginalBody"><span lang="EN-CA">Anyone have info about this? We’ve been having issues with our NNI since Monday with our customers (down, packet loss, etc)<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">Cogeco’s master tickets 718506 and 719701 claim they’ve swapped line cards in a core switch, upgraded IOS and still working with Cisco.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">Our rep seems to hint at that there’s more at play here than the tickets are saying..<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">Last update from them was 7:35 AM EDT<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">Unfortunately, we have seen further instability on the affected network device and are continuing to work with our Cisco partner to isolate the issue and implement a restoration
plan. <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">We are still unable to provide an estimated time to restore but we will provide further updates as soon as more information becomes available.
<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">Once again we apologize for any disruption to your services that this may be causing.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA"> <o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">_______________________________________________ Outages mailing list
</span></span><a href="mailto:Outages@outages.org"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">Outages@outages.org</span></span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody">
</span><a href="https://puck.nether.net/mailman/listinfo/outages"><span style="mso-bookmark:_MailOriginalBody"><span lang="EN-CA">https://puck.nether.net/mailman/listinfo/outages</span></span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody">
</span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
</body>
</html>