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<p class="MsoNormal">Might be an attack of some sort. We pressured our rep and he seemed to point it at a security issue, but wasn’t able to give any more details.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Their latest update seems to confirm it:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Update 12:43 EDT Hrs - 16 MAY 2018<o:p></o:p></p>
<p class="MsoNormal">The Cogeco Peer 1 Networking team and our equipment partner, Cisco, have been enabling additional
<b><span style="color:red">security features</span></b><span style="color:red"> </span>
on the affected switch. We continue to monitor the success of that feature and will send an update once we have more information available.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> Outages [mailto:outages-bounces@outages.org] <b>
On Behalf Of </b>Mike Dresser via Outages<br>
<b>Sent:</b> Wednesday, May 16, 2018 12:39 PM<br>
<b>To:</b> outages@outages.org List <outages@outages.org><br>
<b>Subject:</b> Re: [outages] Cogeco - Toronto outage?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Appears they're having some bigger issues, I couldn't reach
<a href="http://www.esasafe.com">www.esasafe.com</a> from a Cogeco business fiber line, but could from a connection that is based off cogeco's cable network(<a href="http://start.ca">start.ca</a>). MTR got completely lost on the fiber link(stops two hops past
<a href="http://burl-ts1.cgocable.net">burl-ts1.cgocable.net</a>, with heavy(8-10%) packet loss from that point on), but made it to Rogers (the hoster of
<a href="http://esasafe.com">esasafe.com</a>) from the home connection just fine.<o:p></o:p></p>
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<p class="MsoNormal">Just retested after typing the above up and it appears to work again, so they're having some issues.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, May 16, 2018 at 9:20 AM, Nick Pron via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">LAN type. That’s what it seems like.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We did notice that a customer we have on ICA we can’t reach them as one of the hops goes through Cogeco
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Paul Stewart [mailto:<a href="mailto:paul@paulstewart.org" target="_blank">paul@paulstewart.org</a>]
<br>
<b>Sent:</b> Wednesday, May 16, 2018 8:57 AM<br>
<b>To:</b> Nick Pron <<a href="mailto:Nick.Pron@xbase.com" target="_blank">Nick.Pron@xbase.com</a>>;
<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a> List <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<b>Subject:</b> Re: [outages] Cogeco - Toronto outage?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is the NNI with them for LAN type services or is it TPIA? We have both and are not experiencing any issues so sounds like possibly the demarcation switch you are connected to possibly
….<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Paul<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-CA" style="font-size:12.0pt;color:black">Outages <</span><a href="mailto:outages-bounces@outages.org" target="_blank"><span lang="EN-CA" style="font-size:12.0pt">outages-bounces@outages.org</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">>
on behalf of Nick Pron via Outages <</span><a href="mailto:outages@outages.org" target="_blank"><span lang="EN-CA" style="font-size:12.0pt">outages@outages.org</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">><br>
<b>Reply-To: </b>Nick Pron <</span><a href="mailto:Nick.Pron@xbase.com" target="_blank"><span lang="EN-CA" style="font-size:12.0pt">Nick.Pron@xbase.com</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">><br>
<b>Date: </b>Wednesday, May 16, 2018 at 8:54 AM<br>
<b>To: </b>"</span><a href="mailto:outages@outages.org%20List" target="_blank"><span lang="EN-CA" style="font-size:12.0pt">outages@outages.org List</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">" <</span><a href="mailto:outages@outages.org" target="_blank"><span lang="EN-CA" style="font-size:12.0pt">outages@outages.org</span></a><span lang="EN-CA" style="font-size:12.0pt;color:black">><br>
<b>Subject: </b>[outages] Cogeco - Toronto outage?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="m_7369072815452903611__MailOriginalBody"><span lang="EN-CA">Anyone have info about this? We’ve been having issues with our NNI since Monday with our customers (down, packet
loss, etc)</span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Cogeco’s master tickets 718506 and 719701 claim they’ve swapped line cards in a core switch, upgraded IOS and still working with Cisco.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Our rep seems to hint at that there’s more at play here than the tickets are saying..</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Last update from them was 7:35 AM EDT</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Unfortunately, we have seen further instability on the affected network device and are continuing to work with our Cisco partner to isolate the issue and implement
a restoration plan. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">We are still unable to provide an estimated time to restore but we will provide further updates as soon as more information becomes available.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Once again we apologize for any disruption to your services that this may be causing.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">_______________________________________________ Outages mailing list
</span><a href="mailto:Outages@outages.org" target="_blank"><span lang="EN-CA">Outages@outages.org</span></a>
<a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank"><span lang="EN-CA">https://puck.nether.net/mailman/listinfo/outages</span></a>
<o:p></o:p></p>
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