<html>
<head>
<!-- Template generated by Exclaimer Mail Disclaimers on 09:17:42 Friday, 13 July 2018 -->
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<style type="text/css">P.ImprintUniqueID {
MARGIN: 0cm 0cm 0pt
}
LI.ImprintUniqueID {
MARGIN: 0cm 0cm 0pt
}
DIV.ImprintUniqueID {
MARGIN: 0cm 0cm 0pt
}
TABLE.ImprintUniqueIDTable {
MARGIN: 0cm 0cm 0pt
}
DIV.Section1 {
page: Section1
}
</style>
</head>
<body dir="auto">
<p class="ImprintUniqueID">We had a customer call saying they needed is to clear dns cache because they couldn’t process CCs.</p>
<div><br>
</div>
<div>One of my guys read about the large outage so when it came in we knew it wasn’t anything to do with us. <br>
<br>
<div id="AppleMailSignature"><i>Sent from my iPhone</i></div>
<div><br>
On Jul 13, 2018, at 9:04 PM, Jayson Baker via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div><span style="font-family: Arial, Helvetica, Sans-Serif; font-size: 12px">
<div><span style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px;">Our folks have spent the better part of a day chasing an issue with a customer that had issues processing cards from their physical in-store terminal. That turned
into 2, 3, and a handful more. </span></div>
<div>
<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px;">
</div>
<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px;">
We finally got info that all of these impacted terminals connect to a company "Datawire" who went down last night at 1800 and came back up at 0800 this morning (unknown TZ). They continued to point to us as the issue until just a short while ago when some
person at this Datawire admitted a large portion of the country may still be down.
<div> </div>
<div>Anyone else seeing anything like this? Perhaps it could save you chasing your tail as well.</div>
<div> </div>
<div>Perhaps better for a discussions-list conversation, but... seriously... a credit card processing firm that has an outage like this? Hmm...
<div>
<div class="m_3873676513743663105gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div dir="ltr">
<div>
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">
<div> </div>
</div>
</div>
</div>
</div>
<div> </div>
<div><span style="font-size: 12.8px;">Jayson</span></div>
<div><span style="font-size: 12.8px;">Peak Internet</span></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</span></div>
</blockquote>
<blockquote type="cite">
<div><span></span></div>
</blockquote>
</div>
<p></p>
<p class="ImprintUniqueID"> </p>
<p class="ImprintUniqueID">
<table class="ImprintUniqueIDTable" style="WIDTH: 100%; BORDER-COLLAPSE: collapse" cellspacing="0" cols="2" cellpadding="0" border="0">
<tbody>
<tr style="FONT-SIZE: 8pt">
<td style="FONT-SIZE: 8pt; BORDER-TOP: #cecece 1px solid; FONT-FAMILY: Verdana; COLOR: #a0a0a0; PADDING-TOP: 10px" valign="top" width="240">
<p class="ImprintUniqueID"><font style="FONT-SIZE: 8pt" color="#cecece" face="Verdana"></font><font style="FONT-SIZE: 8pt" color="#a1a1a1" face="Verdana">
<table style="font-size: 8pt; font-family: Verdana; color: #A0A0A0" cellpadding="0" cellspacing="0" class="12dd57c2-0092-489a-bdca-966ca436b415Table">
<tbody>
<tr>
<td><font style="font-size:12pt;color:#33358B;">Luke</font> <font style="font-size:12pt;color:#33358B;">
Guillory</font></td>
</tr>
<tr>
<td><font style="color:#EE5526;font-weight:normal;">Vice President – Technology and Innovation</font></td>
</tr>
</tbody>
</table>
</font><font style="FONT-SIZE: 8pt" color="#a1a1a1" face="Verdana"></font></p>
<p class="ImprintUniqueID"> </p>
</td>
<td style="BORDER-TOP: #cecece 1px solid; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 10px; BORDER-LEFT: #cecece 1px solid" valign="top">
<a href="http://www.rtconline.com" target=""><img width="150" height="36" style="border: 0px Solid ; " src="cid:image92a120.JPG@d3b29774.43970625"></a></td>
</tr>
<tr>
<td style="BORDER-BOTTOM: #cecece 1px solid">
<table cellpadding="0" cellspacing="0" style="font-family:verdana; font-size:8pt; color:#5C5B5B; text-align: left; vertical-align: top;" class="12dd57c2-0092-489a-bdca-966ca436b415Table">
<tbody>
<tr style="text-align: left; vertical-align: top; ">
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">Tel:</font></font></font></td>
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">985.536.1212</font></font></td>
</tr>
<tr style="text-align: left; vertical-align: top; ">
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">Fax:</font></font></font></td>
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">985.536.0300</font></font></td>
</tr>
<tr style="text-align: left; vertical-align: top; ">
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">Email:</font></font></font></td>
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">lguillory@reservetele.com</font></font></td>
</tr>
<tr style="text-align: left; vertical-align: top; ">
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">Web:</font></font></font></td>
<td align="NotSet" style=""><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;"><font style="font-family:verdana;font-size:8pt;color:#5C5B5B;">www.rtconline.com</font></font></td>
</tr>
</tbody>
</table>
<br>
</td>
<td style="BORDER-BOTTOM: #cecece 1px solid; PADDING-BOTTOM: 10px; PADDING-LEFT: 10px; BORDER-LEFT: #cecece 1px solid" valign="top">
<font style="FONT-SIZE: 7pt; FONT-FAMILY: Verdana; COLOR: #5c5b5b" color="#5c5b5b" face="Verdana">Reserve Telecommunications <br>
100 RTC Dr<br>
Reserve, LA 70084</font></td>
</tr>
</tbody>
</table>
</p>
<p class="ImprintUniqueID" style="FONT-SIZE: 7pt"><font color="#ff6600" face="Verdana"></font> </p>
<font color="#ff6600"><!-- This is the environment stuff -->
<p class="ImprintUniqueID" style="FONT-SIZE: 7pt"> </p>
<!-- This is the start of the disclaimer -->
<p class="ImprintUniqueID" style="FONT-SIZE: 7pt"><br>
<font style="BACKGROUND-COLOR: white"><font color="#cfcfcf"><font face="Verdana"><strong>Disclaimer:</strong><br>
The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material which </font></font></font><font style="BACKGROUND-COLOR: white"><font color="#cfcfcf" face="Verdana">should
not disseminate, distribute or be copied. Please notify <font style="font-family:Verdana;color:#CFCFCF;background-color:White;">Luke Guillory</font></font></font><font color="#cfcfcf" face="Verdana"> immediately by e-mail if you have received this e-mail by
mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses.
</font><font style="font-family:Verdana;color:#CFCFCF;background-color:White;">Luke Guillory</font><font color="#cfcfcf" face="Verdana"> therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result
of e-mail transmission. </font><font color="#cfcfcf" face="Verdana"><br>
<br>
</font></p>
<p class="ImprintUniqueID"><font face="Verdana"></font></p>
<p></p>
<p></p>
<p></p>
<p></p>
<p></p>
<p></p>
<p></p>
<p></p>
<p></p>
</font>
<p></p>
<p class="ImprintUniqueID"></p>
<div>
<blockquote type="cite">
<div><span>_______________________________________________</span><br>
<span>Outages mailing list</span><br>
<span><a href="mailto:Outages@outages.org">Outages@outages.org</a></span><br>
<span><a href="https://puck.nether.net/mailman/listinfo/outages">https://puck.nether.net/mailman/listinfo/outages</a></span><br>
</div>
</blockquote>
</div>
<p></p>
<p class="ImprintUniqueID"></p>
<p></p>
<p></p>
</body>
</html>