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Thanks Phillip. Processing is back to normal for me as of 9:36pm ET. <br>
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Mike Castoro<br>
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Director of IT<br>
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Adrianna Papell<br>
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(646) 723-3885<br>
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mcastoro@adriannapapell.com</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Phillip Lewis <phillipl@joinvip.com><br>
<b>Sent:</b> Tuesday, July 17, 2018 9:05:41 PM<br>
<b>To:</b> Mike Castoro<br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] Cybersource Payment Gateway</font>
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<div dir="ltr">Confirmed.
<div>I got through to support. Major Processor outage affecting the card processors (not Cybersource directly). First Data and others involved.</div>
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<div dir="ltr">On Tue, Jul 17, 2018 at 9:02 PM Mike Castoro via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br>
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<p class="MsoNormal">Anyone use Cybersource (a VISA Company) for credit card payment gateway and having issues? Been getting failed authorizations since 7:55PM EST. Been on hold with Support for a while. No alerts or notifications sent by Cybersource yet.
Even tried to enter authorize directly in the virtual terminal. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Reason Code 150 - General system failure<u></u><u></u></p>
<p class="MsoNormal">The payment processor returned an unexpected result: Connection reset: gpn<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Apologies if this isn’t the place for this type of issues (I saw a similar issue last week).<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif">Mike Castoro</span></b><span style="font-family:"Century Gothic",sans-serif">
</span><span style="font-size:10.0pt; font-family:"Century Gothic",sans-serif">| Director of IT</span><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif">Adrianna Papell Group | New York, NY 10018<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt; font-family:"Century Gothic",sans-serif">(646) 723-3885 |
<a href="mailto:mcastoro@adriannapapell.com" target="_blank"><span style="color:blue">mcastoro@adriannapapell.com</span></a><u></u><u></u></span></p>
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