<div dir="ltr"><font color="#505050" face="Segoe UI, Segoe, Tahoma, Helvetica, Arial, sans-serif, SegoeUI-Regular-final"><span style="letter-spacing:0.12px;white-space:pre-wrap">Reported by Microsoft:</span></font><div><div class="gmail-flyout-header" style="box-sizing:border-box;line-break:strict;width:840.4px;background-color:rgb(80,80,80);padding-top:20px;padding-left:20px;height:88px;color:rgb(51,51,51);font-family:"Segoe UI",Segoe,Tahoma,Helvetica,Arial,sans-serif,SegoeUI-Regular-final;font-size:12px;letter-spacing:0.12px"><div class="gmail-flyout-head-title gmail-flyout-head_trim gmail-pc-header" style="box-sizing:border-box;line-break:strict;font-size:21px;color:rgb(255,255,255);width:738.35px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:48px"><h1 class="gmail-flyout-head-title-h1-left-float" style="box-sizing:border-box;line-break:strict;margin:0px;font-size:22px;font-family:"Segoe UI Light","Segoe UI",Segoe,Tahoma,Helvetica,Arial,sans-serif,SegoeUI-Light-final;font-weight:normal;line-height:normal;color:inherit;letter-spacing:normal">EX147785 - Unable to access Outlook or Skype</h1></div></div><div class="gmail-flyoutContent" style="box-sizing:border-box;line-break:strict;overflow:hidden;padding-left:20px;opacity:1;color:rgb(51,51,51);font-family:"Segoe UI",Segoe,Tahoma,Helvetica,Arial,sans-serif,SegoeUI-Regular-final;font-size:12px;letter-spacing:0.12px"><div class="gmail-shd gmail-message-detail" style="box-sizing:border-box;line-break:strict;color:rgb(80,80,80);padding:0px 20px 0px 0px"><div class="gmail-message-body" style="box-sizing:border-box;line-break:strict;line-height:normal"><div class="gmail-row" style="box-sizing:border-box;line-break:strict;line-height:normal"><div class="gmail-col-xs-8 gmail-col-sm-8 gmail-col-md-8 gmail-col-lg-8 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:553.6px;line-height:normal"><div class="gmail-details" style="box-sizing:border-box;line-break:strict;line-height:normal;font-size:13px"><div class="gmail-content" style="box-sizing:border-box;line-break:strict;line-height:normal;padding:0px 10px"><div class="gmail-row" style="box-sizing:border-box;line-break:strict;line-height:normal"><div class="gmail-field" style="box-sizing:border-box;line-break:strict;line-height:normal;margin:10px"><div class="gmail-col-xs-3 gmail-col-sm-3 gmail-col-md-3 gmail-col-lg-3 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:133.4px;line-height:normal"><span class="gmail-bold" style="box-sizing:border-box;line-break:strict;line-height:normal;font-weight:bold">Status:</span></div><div class="gmail-col-xs-9 gmail-col-sm-9 gmail-col-md-9 gmail-col-lg-9 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:400.2px;line-height:normal"><span class="gmail-pre-wrap" style="box-sizing:border-box;line-break:strict;line-height:normal;white-space:pre-wrap">Service degradation</span></div></div></div><div class="gmail-row" style="box-sizing:border-box;line-break:strict;line-height:normal"><div class="gmail-field" style="box-sizing:border-box;line-break:strict;line-height:normal;margin:10px"><div class="gmail-col-xs-3 gmail-col-sm-3 gmail-col-md-3 gmail-col-lg-3 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:133.4px;line-height:normal"><span class="gmail-bold" style="box-sizing:border-box;line-break:strict;line-height:normal;font-weight:bold">User impact:</span></div><div class="gmail-col-xs-9 gmail-col-sm-9 gmail-col-md-9 gmail-col-lg-9 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:400.2px;line-height:normal"><span class="gmail-pre-wrap" style="box-sizing:border-box;line-break:strict;line-height:normal;white-space:pre-wrap">Users may receive a message indicating they are being throttled when accessing Outlook or Skype.</span></div></div></div><div class="gmail-row" style="box-sizing:border-box;line-break:strict;line-height:normal"><div class="gmail-field" style="box-sizing:border-box;line-break:strict;line-height:normal;margin:10px"><div class="gmail-col-xs-3 gmail-col-sm-3 gmail-col-md-3 gmail-col-lg-3 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:133.4px;line-height:normal"><span class="gmail-bold" style="box-sizing:border-box;line-break:strict;line-height:normal;font-weight:bold">Latest message:</span></div><div class="gmail-col-xs-9 gmail-col-sm-9 gmail-col-md-9 gmail-col-lg-9 gmail-override-padding" style="box-sizing:border-box;line-break:strict;min-height:1px;padding:0px 5px;float:left;width:400.2px;line-height:normal"><span class="gmail-pre-wrap" style="box-sizing:border-box;line-break:strict;line-height:normal;white-space:pre-wrap">Title: Unable to access Outlook or Skype
User Impact: Users may receive a message indicating they are being throttled when accessing Outlook or Skype.
Current status: As part of our follow-up remediation actions stemming from the issue reported under service incident MO147606, an update was introduced to the components that manage authentication. We've determined that this update has resulted in users receiving a message indicating they are being throttled when attempting to access Outlook and Skype. We're reverting the update to remediate the problem.
Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.
Start time: Wednesday, September 5, 2018, at 5:30 PM UTC
Preliminary root cause: A recent update to components that manage authentication requests has resulted in users receiving a message indicating that they are being throttled when accessing some Office 365 services.
Next update by: Wednesday, September 5, 2018, at 6:30 PM UTC</span></div></div></div></div></div></div></div></div></div></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Wed, Sep 5, 2018 at 2:14 PM Stephen P Williams via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div class="m_1585445238126681161WordSection1">
<p class="MsoNormal">I have a report of a location experiencing this as well.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>> <b>On Behalf Of
</b>Rob Hall via Outages<br>
<b>Sent:</b> Wednesday, September 5, 2018 1:58 PM<br>
<b>To:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] Sharepoint and Outlook "Throttled"<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We are experiencing this as well.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks!<u></u><u></u></p>
<p class="MsoNormal">--<u></u><u></u></p>
<p class="MsoNormal">Rob Hall, CCNP R&S, CCP-V, CCA-N<u></u><u></u></p>
<p class="MsoNormal">I.T. Manager<u></u><u></u></p>
<p class="MsoNormal">@Work Personnel<u></u><u></u></p>
<p class="MsoNormal">1040 Tidewater Court<u></u><u></u></p>
<p class="MsoNormal">Kingsport, TN 37660<u></u><u></u></p>
<p class="MsoNormal">Office: (423)272-7897, x10113<u></u><u></u></p>
<p class="MsoNormal">Mobile: (423)312-6003<u></u><u></u></p>
<p class="MsoNormal"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="m_1585445238126681161Picture_x0020_1" src="cid:image001.jpg@01D44522.A2F5CF50" alt="cisco-certified-ccnp"><img width="75" height="75" style="width:.7847in;height:.7847in" id="m_1585445238126681161Picture_x0020_2" src="cid:image002.png@01D44522.A2F5CF50" alt="CCP-V"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Nathan C via Outages<br>
<b>Sent:</b> Wednesday, September 5, 2018 1:55 PM<br>
<b>To:</b> <a href="mailto:IBoyd@avamere.com" target="_blank">IBoyd@avamere.com</a><br>
<b>Cc:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] Sharepoint and Outlook "Throttled"<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Being reported on Reddit:<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><a href="https://www.reddit.com/r/sysadmin/comments/9d8ut2/throttled_message_in_outlook/" target="_blank">https://www.reddit.com/r/sysadmin/comments/9d8ut2/throttled_message_in_outlook/</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Haven't seen it myself yet but only a matter of time.<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Wed, Sep 5, 2018 at 1:49 PM Boyd, Ian via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal">Hi Ladies and Gents of Outages<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We have been experiencing an issue with an outlook pop-up that says “throttled”<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Our troubleshooting is pointing towards this being a Microsoft issue.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">SO heads up and does anyone else have more info?
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Thanks,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">Ian Boyd</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Avamere Family of Companies
</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Single Number Reach: 971-224-2817</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Fax: (503) 570-3315</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:IBoyd@avamere.com" target="_blank">IBoyd@avamere.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Having Issues? Please visit:
<a href="http://servicedesk.avamere.com" target="_blank">servicedesk.avamere.com</a>
</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:gray"><br>
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<pre><u></u> <u></u></pre>
<pre>-- <u></u><u></u></pre>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>David Rubin <br></div>Cubex Group <br>223 Wall Street - PMB #267 <br>Huntington, NY 11743 <br><span style="display:inline;font-size:inherit;padding:0pt"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice"><span title="Call with Google Voice">646.221.3283</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div><div dir="ltr"><div><br></div><div><b><font color="#ff0000">If you have a support-related issue, please email to <a href="mailto:support@cubexgroup.com" target="_blank">support@cubexgroup.com</a>.</font></b><br></div><div><b><font color="#ff0000"><br></font></b></div><div><b><font color="#ff0000">OOO Sep 10th & Sep 19th</font></b></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>