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Still having issues. Going up and down in NYC. Kearny NJ is up. <br>
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Mike Castoro<br>
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Director of IT<br>
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(646) 723-3885<br>
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mcastoro@adriannapapell.com</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Outages <outages-bounces@outages.org> on behalf of Daniel Hoye via Outages <outages@outages.org><br>
<b>Sent:</b> Tuesday, October 9, 2018 7:44:48 AM<br>
<b>To:</b> Sulaman, Muhammad; Brian Weir; Neil Hanlon<br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area</font>
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<div><span style="font-size:12pt; font-family:'Calibri','times new roman','garamond',serif; color:#ff0000">External Email!</span><br>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">Can confirm issues at PHL colo for Lightower/Crown Castle. Back up now though.</span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Outages <outages-bounces@outages.org>
<b>On Behalf Of </b>Sulaman, Muhammad via Outages<br>
<b>Sent:</b> Tuesday, October 9, 2018 7:41 AM<br>
<b>To:</b> Brian Weir <whickey@mac.com>; Neil Hanlon <nhanlon@kayak.com><br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area</span></p>
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<span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:white; border:solid windowtext 1.0pt; padding:0in"><img width="10" height="10" id="_x0000_i1025" src="cid:image001.jpg@01D45FA3.F2663700" alt="Image removed by sender." style="width:.1041in; height:.1041in"></span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:white">This
Message was Encrypted. </span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">We had issues this morning connecting to our VPN concentrator located in upstate NY. After reading this last message I tried again and was able to connect.
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Cheers,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">M</span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Brian Weir via Outages <outages@outages.org>
<br>
<b>Sent:</b> Tuesday, October 9, 2018 7:37 AM<br>
<b>To:</b> Neil Hanlon <nhanlon@kayak.com><br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area</span></p>
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<p class="MsoNormal">Downtown Manhattan DIA circuit was down as well. However monitoring just reported it as coming back online.</p>
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On Oct 9, 2018, at 7:32 AM, Neil Hanlon via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I can confirm there's a cut in NJ. Somehow our branch offices in disparate locations is affected...</p>
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<p class="MsoNormal">Had to call our account team and the NOC manager to get a straight answer.
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<p class="MsoNormal">On Oct 9, 2018, at 07:29, Mike Castoro via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:black">Yes, I lost my DIA lines in Midtown NYC and Kearny NJ around the same time.
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:black">Mike Castoro</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:black">Director of IT</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:black">(646) 723-3885</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:black"><a href="mailto:mcastoro@adriannapapell.com">mcastoro@adriannapapell.com</a></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>>
on behalf of Matthew Huff via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>><br>
<b>Sent:</b> Tuesday, October 9, 2018 7:21:58 AM<br>
<b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> [outages] CrownCastle / Lightower issue in NY/NJ area</span> </p>
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<p class="MsoNormal"><span style="font-size:11.0pt">External Email!<br>
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<br>
Around 3:45 AM EST we lost our 10GB WAN circuit from NY to NJ. Around 6:00 AM we started having issue passing traffic via our separate Lightower internet circuit (circuit & BGP peering was up, but packets were getting lost somewhere in their ASN).<br>
<br>
I opened a case with CrownCastle about 10 10GB circuit about 5:30 AM, but when I called in to report the internet issue, their support line I get in the queue, but never get a tech. I imagine they are getting slammed with calls.<br>
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----<br>
Matthew Huff | 1 Manhattanville Rd<br>
Director of Operations | Purchase, NY 10577<br>
OTA Management LLC | Phone: 914-460-4039<br>
<br>
<br>
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