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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We had issues this morning connecting to our VPN concentrator located in upstate NY. After reading this last message I tried again and was able to connect.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Cheers,<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Brian Weir via Outages <outages@outages.org>
<br>
<b>Sent:</b> Tuesday, October 9, 2018 7:37 AM<br>
<b>To:</b> Neil Hanlon <nhanlon@kayak.com><br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] [External] Re: CrownCastle / Lightower issue in NY/NJ area<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Downtown Manhattan DIA circuit was down as well. However monitoring just reported it as coming back online.<o:p></o:p></p>
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On Oct 9, 2018, at 7:32 AM, Neil Hanlon via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I can confirm there's a cut in NJ. Somehow our branch offices in disparate locations is affected...<o:p></o:p></p>
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<p class="MsoNormal">Had to call our account team and the NOC manager to get a straight answer.
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<p class="MsoNormal">On Oct 9, 2018, at 07:29, Mike Castoro via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Yes, I lost my DIA lines in Midtown NYC and Kearny NJ around the same time.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Mike Castoro<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Director of IT<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">(646) 723-3885<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:mcastoro@adriannapapell.com">mcastoro@adriannapapell.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>>
on behalf of Matthew Huff via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>><br>
<b>Sent:</b> Tuesday, October 9, 2018 7:21:58 AM<br>
<b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> [outages] CrownCastle / Lightower issue in NY/NJ area</span> <o:p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">External Email!<br>
<br>
<br>
Around 3:45 AM EST we lost our 10GB WAN circuit from NY to NJ. Around 6:00 AM we started having issue passing traffic via our separate Lightower internet circuit (circuit & BGP peering was up, but packets were getting lost somewhere in their ASN).<br>
<br>
I opened a case with CrownCastle about 10 10GB circuit about 5:30 AM, but when I called in to report the internet issue, their support line I get in the queue, but never get a tech. I imagine they are getting slammed with calls.<br>
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<br>
<br>
----<br>
Matthew Huff | 1 Manhattanville Rd<br>
Director of Operations | Purchase, NY 10577<br>
OTA Management LLC | Phone: 914-460-4039<br>
<br>
<br>
_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></span></p>
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<pre><br>Outages mailing list<br><a href="mailto:Outages@outages.org">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></pre>
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<p class="MsoNormal">_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></p>
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