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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Is anyone in Sr. Management for Network Operations at Cogeco Peer1 on the list? <o:p></o:p></p><p class=MsoNormal><br>We’ve seen and reported network issues on Oct 9<sup>th</sup> that continue to cause 30 second outages every hour or so and need some escalation. Ticket 828699.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you!<o:p></o:p></p><p class=MsoNormal><span style='color:#595959'><o:p> </o:p></span></p><table class=TableGrid11 border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border:none'><tr><td width=156 valign=top style='width:117.0pt;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal><b><span style='color:#595959'><o:p> </o:p></span></b></p><p class=MsoNormal><a href="http://totaluptime.com/"><b><span style='color:#595959;text-decoration:none'><img border=0 width=141 height=102 style='width:1.4687in;height:1.0625in' id="Picture_x0020_7" src="cid:image001.png@01D4678B.A2CDD320"></span></b></a><b><span style='color:#595959'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#595959'><o:p> </o:p></span></b></p></td><td width=48 valign=top style='width:.5in;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1E68B3'><o:p> </o:p></span></b></p></td><td width=204 valign=top style='width:153.0pt;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1E68B3'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1E68B3'>Charles Henry<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:9.0pt;color:black'>Sr. Cloud Platform Engineer<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='color:black'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;color:black'>Ext: 4299<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:black'>NA: +1 800.584.1514 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:black'>EU: +44 (0)330.808.0228</span><span style='font-size:9.0pt;color:black'><o:p></o:p></span></p></td></tr><tr><td width=156 valign=top style='width:117.0pt;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal><b><span style='color:#595959'><o:p> </o:p></span></b></p></td><td width=48 valign=top style='width:.5in;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal><o:p> </o:p></p></td><td width=204 valign=top style='width:153.0pt;padding:0in 5.4pt 0in 5.4pt'><table class=MsoTableGrid border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border:none'><tr><td width=19 valign=top style='width:.2in;padding:0in 5.75pt 0in 0in'><p class=MsoNormal><a href="https://www.facebook.com/totaluptime"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F;text-decoration:none'><img border=0 width=14 height=14 style='width:.1458in;height:.1458in' id="Picture_x0020_11" src="cid:image002.png@01D4678B.A2CDD320"></span></a><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F'><o:p></o:p></span></p></td><td width=19 valign=top style='width:.2in;padding:0in 5.75pt 0in 0in'><p class=MsoNormal><a href="https://www.linkedin.com/company/total-uptime-technologies-llc"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F;text-decoration:none'><img border=0 width=14 height=14 style='width:.1458in;height:.1458in' id="Picture_x0020_13" src="cid:image003.png@01D4678B.A2CDD320"></span></a><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F'><o:p></o:p></span></p></td><td width=19 valign=top style='width:.2in;padding:0in 5.75pt 0in 0in'><p class=MsoNormal><a href="https://twitter.com/totaluptime"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F;text-decoration:none'><img border=0 width=14 height=14 style='width:.1458in;height:.1458in' id="Picture_x0020_14" src="cid:image004.png@01D4678B.A2CDD320"></span></a><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F'><o:p></o:p></span></p></td><td width=19 valign=top style='width:.2in;padding:0in 5.75pt 0in 0in'><p class=MsoNormal><a href="https://plus.google.com/+Totaluptime"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F;text-decoration:none'><img border=0 width=14 height=14 style='width:.1458in;height:.1458in' id="Picture_x0020_15" src="cid:image005.png@01D4678B.A2CDD320"></span></a><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#7F7F7F'><o:p></o:p></span></p></td></tr></table></td></tr></table><p class=MsoNormal><b><span style='color:#595959'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>DISCLAIMER:</span></b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'> Privileged/Confidential Information is contained in this message. 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