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<p class="MsoNormal">Finally received something useful from centurylink… I have more questions now like how broadcast traffic effect 4x Transport waves.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Update:<o:p></o:p></p>
<p class="MsoNormal">On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in New Orleans, LA. The NOC is engaged and investigating in order to isolate the cause. Field Operations were engaged and dispatched for additional investigations.
Tier IV Equipment Vendor Support was later engaged. During cooperative troubleshooting a device in San Antonio, TX was isolated from the network as it was seeming to broadcast traffic consuming capacity, which seemed to alleviate some impact. Investigations
remained ongoing. Following the isolation of the San Antonio, TX device troubleshooting efforts focused on additional sites that teams were remotely unable to troubleshoot. Field Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New Orleans,
LA and Chicago, IL. Tier IV Equipment Vendor Support continued to investigate the equipment logs to further assist with isolation. Once visibility was restored to the site in Kansas City, MO a filter was applied to the equipment to further alleviate the impact
observed. All of the necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor Support are working to restore remote visibility to the remaining sites at this time. We understand how important these services are to our clients and the issue
has been escalated to the highest levels within CenturyLink Service Assurance Leadership.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Outages <outages-bounces@outages.org> <b>On Behalf Of
</b>Bruce Freshwater via Outages<br>
<b>Sent:</b> Thursday, December 27, 2018 1:24 PM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] CenturyLink Outages this morning<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Arial",sans-serif;color:black">CenturyLink finally acknowledged:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Great Lakes Region CenturyLink Partners/Agents:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">FYI. Our network is experiencing a disruption affecting customer services. Customers are currently unable to generate tickets through the Control Center portal.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">We know how important these services are to our customers, and we are working to restore services as quickly as possible.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Our technical teams are working to resolve the issue, and we will provide updates as the situation progresses. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">-bruce<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">So it's a bad day for centurylink.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">The lady who answered the phone for there NOC said that we are having a nation wide outage and we are unable to open tickets at this time. Please call be in 60-90 mins.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">She had no info on what was going on<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Michael Bolton <<a href="mailto:mbolton@holmeselectricsecurity.com">mbolton@holmeselectricsecurity.com</a>><br>
<b>Sent:</b> Thursday, December 27, 2018 8:55:03 AM<br>
<b>To:</b> Erik Sundberg; <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> RE: CenturyLink Outages this morning</span> <o:p></o:p></p>
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<p class="xmsonormal">Seeing the same in NC. Circuits are up but the routing between POPs has changed and we are seeing higher than normal latency.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">VoIP portal is down also. Allows you to login but you cannot make any changes or view any details.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Erik Sundberg via Outages<br>
<b>Sent:</b> Thursday, December 27, 2018 9:45 AM<br>
<b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> [outages] CenturyLink Outages this morning<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside of the organization. Do not click links or
open attachments unless you recognize the sender and know the content is safe.</span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">We are seeing a lot of centurylink circuits and services down this morning.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Centurylink Control Center portal comes up but auth failing unable to login</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Waves down or bouncing </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Denver - Seattle (Bouncing)</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Denver - Chicago (Bouncing)</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">New York - Los Angeles (Down)</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Chicago - Atlanta (Down)</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"><br>
ENNI Down in Denver (Down)</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Still tying to open tickets with them there portal is not working and stuck on hold right now.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:gray"><br>
CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering
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CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering
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