<div dir="ltr">Massachusetts emergency management agency (MEMA) sent this out this morning and followed up at 0736 that the issues had been resolved. <div><br></div><div><br></div><div><p style="text-align:center"><strong><span style="font-size:large">Massachusetts Emergency Management Agency</span></strong></p><hr><div class="gmail-m_-1252833284774670612WordSection1"><div><div><p class="MsoNormal"><b>Massachusetts Emergency Management Agency<u></u><u></u></b></p><p class="MsoNormal"><b>Situational Awareness Statement<u></u><u></u></b></p><p class="MsoNormal"><b>December 28, 2018 7:00 AM<u></u><u></u></b></p><p class="MsoNormal"><b><u></u> <u></u></b></p><p class="MsoNormal"><b>Re: Cellular 911 Experiencing Technical Difficulties and Sporadic Outages<u></u><u></u></b></p><p class="MsoNormal"><b><u></u> <u></u></b></p><p class="MsoNormal">The Massachusetts Emergency Management Agency is sharing the following information from the Commonwealth Fusion Center (CFC) with our local partners and stakeholders. MEMA also is in touch with the State 911 Department.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><b>From the Commonwealth Fusion Center<u></u><u></u></b></p><p class="MsoNormal"><span style="font-size:7.5pt;font-family:Verdana,sans-serif"><u></u> <u></u></span></p><p class="MsoNormal"><strong><span style="font-size:12pt">Situation:</span></strong><span style="font-size:7.5pt;font-family:Verdana,sans-serif"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:"Times New Roman",serif">A nationwide outage affecting CenturyLink, an Internet communications company, is impacting wireless 911 call capability in various parts of the country. We believe Massachusetts has been impacted by the outage and urge residents using cellular phones, if necessary, to contact emergency first-responders by using the full 10-digit number of a public safety answering point emergency call center (PSAP) or their local police department.<u></u><u></u></span></p><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal"><span style="font-size:12pt;font-family:"Times New Roman",serif">The Massachusetts State Police operate three regional PSAPs and a fourth is staffed by State 911 at MSP headquarters in Framingham. <br>Residents using a cell phone to call for emergency services should first try to dial 911, and if it does not work, instead call one of these four 10-digit numbers:<br>Shelburne Control PSAP 413-625-8200<br>New Braintree Control PSAP 508-867-1170<br>Northampton Control PSAP 413-586-1508<br>Framingham PSAP 508-820-2121.<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12pt;font-family:"Times New Roman",serif"><br>Residents using cell phones may also, if dialing 911 does not work, may call the 10-digit general number of their local police department. They may also call the 10-digit number of a State Police Barracks in their area (search for barracks location and phone numbers on the MSP web site at <a href="http://www.mass.gov/" target="_blank">www.mass.gov</a> and search for State Police locations).<br>Other agencies operate additional PSAPs in Massachusetts beyond those listed above.<u></u><u></u></span></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span style="font-size:12pt;font-family:"Times New Roman",serif">The outage seems to only be affecting wireless 911 calls; landline calls to 911 appear to be working.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12pt;font-family:"Times New Roman",serif"><br>CenturyLink has indicted it is working on repairing what the company called a “network element” that is causing the problem.<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12pt;font-family:"Times New Roman",serif"> <u></u><u></u></span></p></div><p class="MsoNormal" style="margin-bottom:6pt"><span style="font-size:7.5pt;font-family:Verdana,sans-serif"> </span><b><u><span style="font-size:12pt;color:black">MEMA Operations</span></u></b><span style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:6pt"><span style="font-size:12pt;color:black">The State Emergency Operations Center (SEOC) is currently operating at Level 1 (Steady State Monitoring). MEMA will continue to monitor the situation and will disseminate additional Situational Awareness Statements as necessary. Cities and towns wishing to share information or request assistance should contact their MEMA Regional office or MEMA’s 24/7 communications center at 508-820-2000.</span><span style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:6pt"><span style="color:rgb(31,73,125)"> </span><b><u><span style="font-size:12pt;color:black">Stay Informed:</span></u></b><span style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:6pt;line-height:12.65pt"><span style="font-size:12pt;color:black">Utilize <i>Massachusetts Alerts</i> to receive emergency notifications and information from the Massachusetts Emergency Management Agency and the National Weather Service. <i>Massachusetts Alerts</i> is a free app that is available for Android and iPhones. To learn more about <i>Massachusetts Alerts</i>, and for information on how to download the free app onto your smartphone, visit:<a href="http://www.mass.gov/service-details/massachusetts-alerts-smartphone-app" target="_blank"><span style="color:rgb(149,79,114)">http://www.mass.gov/service-details/massachusetts-alerts-smartphone-app</span></a>.</span><span style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:6pt;line-height:12.65pt"><span style="font-size:12pt;color:black">Utilize MEMA’s real-time power outage viewer to stay informed about current power outages in your community and region, and across the state, including information from utility companies about restoration times: </span><span style="color:black"><a href="http://mema.mapsonline.net/public.html" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">http://mema.mapsonline.net/public.html</span></a><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:6pt;line-height:12.65pt"><span style="font-size:12pt;color:black">Utilize MEMA’s live weather radar and forecasting tools: <a href="http://www.mass.gov/map-resources" target="_blank"><span style="color:rgb(149,79,114)">http://www.mass.gov/map-resources</span></a></span><span style="color:black"><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:12pt;line-height:12.65pt"><b><u><span style="font-size:12pt;color:black">Online Resources:<br></span></u></b><span style="font-size:12pt;color:black">For additional information and resources, visit:<br>Massachusetts Emergency Management Agency at </span><span style="color:black"><a href="http://www.mass.gov/mema" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">www.mass.gov/mema</span></a></span><span style="font-size:12pt;color:black"><br>MEMA's Facebook page: </span><span style="color:black"><a href="http://www.facebook.com/MassachusettsEMA" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">http://www.facebook.com/MassachusettsEMA</span></a></span><span style="font-size:12pt;color:black"><br>MEMA Twitter: </span><span style="color:black"><a href="http://twitter.com/massema" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">@MassEMA</span></a></span><span style="font-size:12pt;color:black"><br>Federal Emergency Management Agency at </span><span style="color:black"><a href="http://www.fema.gov/" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">www.fema.gov</span></a></span><span style="font-size:12pt;color:black"><br>National Weather Service Boston/Norton at </span><span style="color:black"><a href="http://www.weather.gov/boston" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">www.weather.gov/boston</span></a></span><span style="font-size:12pt;color:black"><br>National Weather Service Albany, NY at </span><span style="color:black"><a href="http://www.weather.gov/albany" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">www.weather.gov/albany</span></a></span><span style="font-size:12pt;color:black"><br>National Weather Service Weather Prediction Center: </span><span style="color:black"><a href="http://www.wpc.ncep.noaa.gov/" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">http://www.wpc.ncep.noaa.gov</span></a></span><span style="font-size:12pt;color:black"><br>National Weather Service Storm Prediction Center: </span><span style="color:black"><a href="http://www.spc.noaa.gov/" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">http://www.spc.noaa.gov/</span></a></span><span style="font-size:12pt;color:black"><br>Mass211 at </span><span style="color:black"><a href="http://www.mass211.org/" target="_blank"><span style="font-size:12pt;color:rgb(149,79,114)">www.mass211.org</span></a><u></u><u></u></span></p><p class="MsoNormal" style="margin-bottom:10pt;line-height:12.65pt"><span style="color:black"> <u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:7.5pt;font-family:Verdana,sans-serif"><u></u> <u></u></span></p></div></div></div><hr><p>This message has been sent from MEMA's ESF Team Listserv.</p><div>To unsubscribe from this listserv, call MEMA Operations at (508) 820-2000.</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div><br></div><div dir="ltr"><p style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Arial">
+1.781.300.0000</span></p>
</div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Dec 28, 2018 at 9:52 AM Matt Brennan via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Most public safety agencies in Massachusetts posted on Facebook and Twitter between 6 AM and 8 AM EST about wireless 911 outages caused by CenturyLink. It was affecting wireless routing, so some calls were being misrouted to other towns, or even other states; some callers were getting reorder tones or other error messages. The problem was reported to be resolved prior to 8 AM EST.<div><br></div><div>Seeing reports from PSAP's that the issue started again in the last 15 minutes. </div><div><br></div><div>This is wireless only. Landline 911 calls were / are not affected.</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Dec 28, 2018 at 9:32 AM Mel Beckman via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div><div><span style="background-color:rgba(255,255,255,0)">Don't be a fear monger. I searched Facebook and found *three* posts about 911 outages, all of them simply reposts of local news stories. </span></div><div><span style="background-color:rgba(255,255,255,0)"><br></span></div><div><span style="background-color:rgba(255,255,255,0)">Facebook is not "blowing up". </span></div><div><span style="background-color:rgba(255,255,255,0)"><br></span></div><div><span style="background-color:rgba(255,255,255,0)">Sheesh!</span></div><div><span style="background-color:rgba(255,255,255,0)"><br></span></div><div><span style="background-color:rgba(255,255,255,0)"><img src="cid:167f54242bea75896511" alt="image1.PNG" id="gmail-m_-7102806502463709250gmail-m_68542886387646297746EBEDEBC-25AF-4DB8-BBC7-5D16A04D8A78"><br><br></span><div><span style="background-color:rgba(255,255,255,0)">-mel via cell</span></div></div><br>-mel via cell</div><div><br>On Dec 28, 2018, at 5:23 AM, Josh Luthman via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="auto">Facebook is blowing up with 911 outages and claiming it's CenturyLink to blame.<br><br><div>Josh Luthman<br>Office: 937-552-2340<br>Direct: 937-552-2343<br>1100 Wayne St<br>Suite 1337<br>Troy, OH 45373</div></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Dec 28, 2018, 2:09 AM Erik Sundberg via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373WordSection1">
<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373MsoPlainText">Maybe light at the end of the tunnel... <u></u><u></u></p>
<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373MsoPlainText"><u></u> <u></u></p>
<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373MsoPlainText">latest we got from Centurylink was at 10:45pm CST.<u></u><u></u></p>
<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373MsoPlainText">Our engineers and technicians have identified the network element that has affected our customer services. Services are restoring, and the current estimated time for full recovery is four hours.<u></u><u></u></p>
<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373MsoPlainText">CenturyLink will be conducting an extensive post-incident investigation and root cause analysis to provide follow-up information to our customers impacted by this event. We will provide one more Sales Alert from this address once services
are fully restored.<u></u><u></u></p>
<p class="MsoNormal"><b><u></u> <u></u></b></p>
<p class="MsoNormal"><b><u></u> <u></u></b></p>
<p class="MsoNormal"><b><u></u> <u></u></b></p>
<p class="MsoNormal"><b>From:</b> Rich Breton <<a href="mailto:richdbreton@gmail.com" rel="noreferrer" target="_blank">richdbreton@gmail.com</a>> <br>
<b>Sent:</b> Thursday, December 27, 2018 2:59 PM<br>
<b>To:</b> Christopher Conley <<a href="mailto:CConley@forsmarshgroup.com" rel="noreferrer" target="_blank">CConley@forsmarshgroup.com</a>><br>
<b>Cc:</b> Erik Sundberg <<a href="mailto:ESundberg@nitelusa.com" rel="noreferrer" target="_blank">ESundberg@nitelusa.com</a>>; <a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] CenturyLink Outages this morning<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt">I understand that the transport waves went out first, and then they try to reroute to something in Arizona that begin introducing all of the broadcast traffic. How legit that is I’m not sure<u></u><u></u></p>
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<p class="MsoNormal">Sent from my iPhone<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt"><br>
On Dec 27, 2018, at 12:58 PM, Christopher Conley via Outages <<a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a>> wrote:<u></u><u></u></p>
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<blockquote style="margin-top:5pt;margin-bottom:5pt">
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<p class="MsoNormal">> Finally received something useful from centurylink… I have more questions now like how broadcast traffic effect 4x Transport waves.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Ineptitude.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">Christopher Conley</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">Systems Administrator |</span><span style="font-family:"Franklin Gothic Book",sans-serif">
<span style="color:rgb(255,61,0)">Fors Marsh Group</span></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">Arlington, VA</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org" rel="noreferrer" target="_blank">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Erik Sundberg via Outages<br>
<b>Sent:</b> Thursday, December 27, 2018 2:46 PM<br>
<b>To:</b> <a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] CenturyLink Outages this morning<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Finally received something useful from centurylink… I have more questions now like how broadcast traffic effect 4x Transport waves.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Update:<u></u><u></u></p>
<p class="MsoNormal">On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in New Orleans, LA. The NOC is engaged and investigating in order to isolate the cause. Field Operations were engaged and dispatched for additional investigations.
Tier IV Equipment Vendor Support was later engaged. During cooperative troubleshooting a device in San Antonio, TX was isolated from the network as it was seeming to broadcast traffic consuming capacity, which seemed to alleviate some impact. Investigations
remained ongoing. Following the isolation of the San Antonio, TX device troubleshooting efforts focused on additional sites that teams were remotely unable to troubleshoot. Field Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New Orleans,
LA and Chicago, IL. Tier IV Equipment Vendor Support continued to investigate the equipment logs to further assist with isolation. Once visibility was restored to the site in Kansas City, MO a filter was applied to the equipment to further alleviate the impact
observed. All of the necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor Support are working to restore remote visibility to the remaining sites at this time. We understand how important these services are to our clients and the issue
has been escalated to the highest levels within CenturyLink Service Assurance Leadership.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org" rel="noreferrer" target="_blank">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Bruce Freshwater via Outages<br>
<b>Sent:</b> Thursday, December 27, 2018 1:24 PM<br>
<b>To:</b> <a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] CenturyLink Outages this morning<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-family:Arial,sans-serif;color:black">CenturyLink finally acknowledged:</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Great Lakes Region CenturyLink Partners/Agents:</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">FYI. Our network is experiencing a disruption affecting customer services. Customers are currently unable to generate tickets through the Control Center portal.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">We know how important these services are to our customers, and we are working to restore services as quickly as possible.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Our technical teams are working to resolve the issue, and we will provide updates as the situation progresses. </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-family:Arial,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">-bruce</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt">On Thu, Dec 27, 2018 at 10:16 AM -0500, "Erik Sundberg via Outages" <<a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a>> wrote:<u></u><u></u></p>
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<p><span style="font-size:12pt;color:black">So it's a bad day for centurylink.</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">The lady who answered the phone for there NOC said that we are having a nation wide outage and we are unable to open tickets at this time. Please call be in 60-90 mins.</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">She had no info on what was going on</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Tahoma,sans-serif;color:black"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Michael Bolton <<a href="mailto:mbolton@holmeselectricsecurity.com" rel="noreferrer" target="_blank">mbolton@holmeselectricsecurity.com</a>><br>
<b>Sent:</b> Thursday, December 27, 2018 8:55:03 AM<br>
<b>To:</b> Erik Sundberg; <a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> RE: CenturyLink Outages this morning</span> <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373xmsonormal">Seeing the same in NC. Circuits are up but the routing between POPs has changed and we are seeing higher than normal latency.
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<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373xmsonormal">VoIP portal is down also. Allows you to login but you cannot make any changes or view any details.<u></u><u></u></p>
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<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373xmsonormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org" rel="noreferrer" target="_blank">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Erik Sundberg via Outages<br>
<b>Sent:</b> Thursday, December 27, 2018 9:45 AM<br>
<b>To:</b> <a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a><br>
<b>Subject:</b> [outages] CenturyLink Outages this morning<u></u><u></u></p>
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<p class="gmail-m_-7102806502463709250gmail-m_6854288638764629774m_-6266203021397562373xmsonormal" style="line-height:12pt;background:rgb(255,235,156)"><b><span style="font-size:10pt;color:rgb(156,101,0)">CAUTION:</span></b><span style="font-size:10pt;color:black"> This email originated from outside of the organization. Do not click links or
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<p><span style="font-size:12pt;color:black">We are seeing a lot of centurylink circuits and services down this morning.</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">Centurylink Control Center portal comes up but auth failing unable to login</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">Waves down or bouncing </span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">Denver - Seattle (Bouncing)</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">Denver - Chicago (Bouncing)</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">New York - Los Angeles (Down)</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">Chicago - Atlanta (Down)</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"><br>
ENNI Down in Denver (Down)</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black">Still tying to open tickets with them there portal is not working and stuck on hold right now.</span><u></u><u></u></p>
<p><span style="font-size:12pt;color:black"> </span><u></u><u></u></p>
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