<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">We had a similar issue last week that we chalked up to a Spectrum outage. <div class=""><br class=""></div><div class="">Because this was all new install we have not gone back and tested again yet but very similar to you - Multiple sites over Ohio. VPN would establish and one side would send traffic and it would be received on the other end. The other side would send traffic and it would not be received.</div><div class=""><br class=""></div><div class="">Justin<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Oct 15, 2019, at 8:04 AM, Biddle, Josh via Outages <<a href="mailto:outages@outages.org" class="">outages@outages.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Found a thread in the Spectrum forums talking about the issue finally – it was marked as resolved so I started a new one.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://forums.timewarnercable.com/t5/Connectivity/Traffic-issues-at-66-109-7-162/m-p/164091#M53497" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">https://forums.timewarnercable.com/t5/Connectivity/Traffic-issues-at-66-109-7-162/m-p/164091#M53497</a><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>Outages <<a href="mailto:outages-bounces@outages.org" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">outages-bounces@outages.org</a>><span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Biddle, Josh via Outages<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Sunday, October 13, 2019 12:00 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:outages@outages.org" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">outages@outages.org</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[outages] VPN issues over Spectrum L3 boundaries<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">We have several offices over the Ohio and Pennsylvania area that are experiencing issues passing traffic over VPN tunnels (specifically, there is always a Spectrum >< Level 3 interconnect). It is a very strange issue. The VPN tunnel will actually establish, and if you source your ping from inside the internal network across the VPN tunnel to the destination, the traffic gets there and replies, but the replies never make it back to the original sending point.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Anyone else experiencing any similar issues like this?<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Best Regards,<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 84, 128);" class="">Josh</span></b><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">This email and its attachments may contain privileged and confidential information and/or protected health information (PHI) intended solely for the use of Netsmart Technologies and the recipient(s) named above. 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If you have received this transmission in error, please email<span class="Apple-converted-space"> </span><a href="mailto:compliance@NTST.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">compliance@NTST.com</a><span class="Apple-converted-space"> </span>immediately and permanently delete this email and any attachments.<o:p class=""></o:p></div></div><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">This email and its attachments may contain privileged and confidential information and/or protected health information (PHI) intended solely for the use of Netsmart Technologies and the recipient(s) named above. 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