<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">We experienced a wave of one way audio early today and narrowed it down to outbound calling with Windstream. We removed them from routing but are still seeing some other reports due to “other”carriers using the same routes <div><br></div><div>T<br><div><br><div dir="ltr"><blockquote type="cite"><br>On Oct 16, 2019, at 09:41, Phillip Alger via Outages <outages@outages.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal"><span style="color:#1F497D">Help Desk call volume has increased drastically stating one way or no audio. Almost all calls traverse Windstream at some point during traces.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">Phillip Alger
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">480-426-9841<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D">Crexendo, Inc.<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Outages <outages-bounces@outages.org> <b>On Behalf Of
</b>Rob Hall via Outages<br>
<b>Sent:</b> Wednesday, October 16, 2019 10:22 AM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> [outages] Spectrum/Comcast outage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve seen 8 branch offices drop coast-to-coast in the past 30 minutes (CA, TN, VA primarily) with service on both Spectrum and Comcast. Is anyone seeing a backbone or transit issue that we could track this back to?<o:p></o:p></p>
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<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">--<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:#002060">Rob Hall, </span>
</b><b><span style="font-size:10.0pt;color:#002060">CCNP, CCP-V – </span></b><i><span style="font-size:12.0pt;color:#002060">IT Manager</span></i><span style="font-size:12.0pt;color:#002060"><br>
C 423.312.6003 </span><span style="font-size:12.0pt;color:#C00000">|</span><span style="font-size:12.0pt;color:#002060"> O 423.272.7897
</span><span style="font-size:12.0pt;color:#C00000">|</span><span style="font-size:12.0pt;color:#002060"> F 423.765.1881<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#002060">1040 Tidewater Court, Kingsport, TN 37660<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#002060"><a href="mailto:rhall@lstaff.com">rhall@lstaff.com</a></span></u><span style="font-size:12.0pt;color:#002060"> </span><span style="font-size:12.0pt;color:#C00000">|</span><span style="font-size:12.0pt;color:#002060"> luttrellstaffing.com
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