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<div style="direction: ltr;">I think being more specific with region area would solve this issue
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Outages <outages-bounces@outages.org> on behalf of Matt Hoppes via Outages <outages@outages.org><br>
<b>Sent:</b> Tuesday, December 10, 2019 5:01:06 PM<br>
<b>To:</b> Brad Vanden Boogaard <brad.vb@gmail.com><br>
<b>Cc:</b> OUTAGES Mailing List <outages@outages.org><br>
<b>Subject:</b> Re: [outages] Google Down?</font>
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<div dir="ltr">Ok. But here’s where I’m confused. I know believe the Google issue we experienced was related to the Internet2 issue (we peer with them).</div>
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<div dir="ltr">So where does the line get drawn? Google WAS down for us, and potentially others who route that traffic through Internet2. </div>
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On Dec 10, 2019, at 4:53 PM, Brad Vanden Boogaard <<a href="mailto:brad.vb@gmail.com">brad.vb@gmail.com</a>> wrote:<br>
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<div dir="ltr"> Weighing in here,
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<div>I believe the purpose of the outages list is mostly to report confirmed outages. From the site </div>
<div><font face="monospace">"The primary goal of this mailing list ("outages") is for outages-reporting that would apply to failures of major communications infrastructure components having significant traffic-carrying capacity "
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<div>It should not be used for troubleshooting. If you are seeing issues and have spoken with your carrier who confirmed that they have a major fiber cut, reporting it here saves many people a large number of phone calls and ticket creations. Also from their
site:</div>
<font face="monospace">The purpose of this list is to have a central place to lookup and report so that end users & network operators know why their services (e-mail, phones, etc) went down eliminating the need to open tons of trouble tickets during a major
event. One master ticket - such as fiber cut affect xxx OC48's would suffice. We hope this would empower users and network operators to post such events so that everyone could benefit from it. </font>
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<div>As mentioned by another user, discussion can be used for post-mortem, troubleshooting, and discussion.</div>
<font face="monospace"><a href="mailto:outages-discussion@outages.org">outages-discussion@outages.org</a> - Post outages meta-discussion (troubleshooting, analysis, post-mortem, etc) </font>
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<div>"I am seeing x issue, is anyone else seeing x issue" is part of the troubleshooting process. This is part of discovering the scope and whether your infrastructure or carrier infrastructure is facing issues.</div>
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<div class="x_gmail_signature">Today's outage report of Internet2 around 4:30 PM EST is a good example. It lets everyone know this is an issue, the incident number, and may save people initial troubleshooting time.</div>
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<div class="x_gmail_signature">Thanks and regards,</div>
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<div dir="ltr" class="x_gmail_attr">On Tue, Dec 10, 2019 at 4:12 PM Mike Bolitho via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br>
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<div class="x_gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(0,0,0); font-family:"Times New Roman"; font-size:medium"> </span><a href="mailto:outages-discussion@outages.org" target="_blank" style="font-family:"Times New Roman"; font-size:medium">outages-discussion@outages.org</a> </div>
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<div class="x_gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(0,0,0); font-family:"Times New Roman"; font-size:medium">"Post outages related discussion, including troubleshooting, analysis, post-mortem pertaining to ongoing
or post outages."</span> <br clear="all">
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<div dir="ltr"><font color="#000000" face="arial, helvetica, sans-serif"><br>
- Mike Bolitho</font></div>
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<div dir="ltr" class="x_gmail_attr">On Tue, Dec 10, 2019 at 1:57 PM Matt Hoppes via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<br>
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<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
Brett<br>
<br>
So what is this list for then? I see posts often about "Office 362 is <br>
down from WallaWalla". How is that different than "Is Office 362 down <br>
for anyone else"?<br>
<br>
In all cases, major internet sites WERE down.... to what extent or <br>
geographic area remains to be seen.<br>
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Is there a geographic limit to the outage list? For example, if Google <br>
is only down to New York Comcast customers, is that an outage or an <br>
outage-discussion post?<br>
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On 12/10/19 3:50 PM, Brett Dikeman wrote:<br>
> *Yet another reminder* that this list is not for troubleshooting, <br>
> discussion, diagnostics, polling people if something is down, etc. *Take <br>
> it to the -discuss list.*<br>
> <br>
> Also, it is worth noting that Mr. Hoppes has on *several* occasions <br>
> pinged this list to ask if various major internet sites are down, when <br>
> they were in fact not down.<br>
> <br>
> On Tue, Dec 10, 2019 at 3:34 PM Ross Tajvar via Outages <br>
> <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>>> wrote:<br>
> <br>
> What region/ISP?<br>
> <br>
> On Tue, Dec 10, 2019, 3:32 PM Matt Hoppes via Outages<br>
> <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>>> wrote:<br>
> <br>
> As of 3:25pm Eastern we've lost access to all things Google --<br>
> Hangouts,<br>
> Youtube, Google Search.<br>
> <br>
> Even pinging <a href="http://google.com" rel="noreferrer" target="_blank">
google.com</a> <<a href="http://google.com" rel="noreferrer" target="_blank">http://google.com</a>> results in no response.<br>
> _______________________________________________<br>
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> <a href="https://puck.nether.net/mailman/listinfo/outages" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
> <br>
> _______________________________________________<br>
> Outages mailing list<br>
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> <a href="https://puck.nether.net/mailman/listinfo/outages" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
> <br>
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