<div dir="ltr"><div dir="ltr"><div dir="ltr"><br><div>At the very least, check to see if popular availability sites like</div><div><br></div><div><a href="https://downforeveryoneorjustme.com">https://downforeveryoneorjustme.com</a><br></div><div><br></div><div><a href="https://www.isitdownrightnow.com">https://www.isitdownrightnow.com</a><br></div><div><br></div><div>show the same problem you're seeing.</div><div><br></div><div>If it's up for multiple testing sites, and just affecting you, it's probably a localized issue.</div><div><br></div><div>If multiple test sites *also* show a problem, it's probably significant enough to</div><div>report.</div><div><br></div><div>Matt</div><div><br></div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 10, 2019 at 2:02 PM Matt Hoppes via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="auto"><div dir="ltr"></div><div dir="ltr">Ok. But here’s where I’m confused. I know believe the Google issue we experienced was related to the Internet2 issue (we peer with them).</div><div dir="ltr"><br></div><div dir="ltr">So where does the line get drawn? Google WAS down for us, and potentially others who route that traffic through Internet2. </div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br>On Dec 10, 2019, at 4:53 PM, Brad Vanden Boogaard <<a href="mailto:brad.vb@gmail.com" target="_blank">brad.vb@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"> Weighing in here,<div><br></div><div>I believe the purpose of the outages list is mostly to report confirmed outages. From the site </div><div><font face="monospace">"The primary goal of this mailing list ("outages") is for outages-reporting that would apply to failures of major communications infrastructure components having significant traffic-carrying capacity " </font><br><div><br></div><div>It should not be used for troubleshooting. If you are seeing issues and have spoken with your carrier who confirmed that they have a major fiber cut, reporting it here saves many people a large number of phone calls and ticket creations. Also from their site:</div><font face="monospace">The purpose of this list is to have a central place to lookup and report so that end users & network operators know why their services (e-mail, phones, etc) went down eliminating the need to open tons of trouble tickets during a major event. One master ticket - such as fiber cut affect xxx OC48's would suffice. We hope this would empower users and network operators to post such events so that everyone could benefit from it. </font><div><br></div><div>As mentioned by another user, discussion can be used for post-mortem, troubleshooting, and discussion.</div><font face="monospace"><a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a> - Post outages meta-discussion (troubleshooting, analysis, post-mortem, etc) </font><div><br></div><div>"I am seeing x issue, is anyone else seeing x issue" is part of the troubleshooting process. This is part of discovering the scope and whether your infrastructure or carrier infrastructure is facing issues.</div><div><br clear="all"><div><div>Today's outage report of Internet2 around 4:30 PM EST is a good example. It lets everyone know this is an issue, the incident number, and may save people initial troubleshooting time.</div></div></div></div><div><br></div><div>Thanks and regards,</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 10, 2019 at 4:12 PM Mike Bolitho via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"> </span><a href="mailto:outages-discussion@outages.org" style="font-family:"Times New Roman";font-size:medium" target="_blank">outages-discussion@outages.org</a> </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium">"Post outages related discussion, including troubleshooting, analysis, post-mortem pertaining to ongoing or post outages."</span> <br clear="all"></div><div><div dir="ltr"><div dir="ltr"><font color="#000000" face="arial, helvetica, sans-serif"><br>- Mike Bolitho</font></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Dec 10, 2019 at 1:57 PM Matt Hoppes via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">Brett<br>
<br>
So what is this list for then? I see posts often about "Office 362 is <br>
down from WallaWalla". How is that different than "Is Office 362 down <br>
for anyone else"?<br>
<br>
In all cases, major internet sites WERE down.... to what extent or <br>
geographic area remains to be seen.<br>
<br>
Is there a geographic limit to the outage list? For example, if Google <br>
is only down to New York Comcast customers, is that an outage or an <br>
outage-discussion post?<br>
<br>
On 12/10/19 3:50 PM, Brett Dikeman wrote:<br>
> *Yet another reminder* that this list is not for troubleshooting, <br>
> discussion, diagnostics, polling people if something is down, etc. *Take <br>
> it to the -discuss list.*<br>
> <br>
> Also, it is worth noting that Mr. Hoppes has on *several* occasions <br>
> pinged this list to ask if various major internet sites are down, when <br>
> they were in fact not down.<br>
> <br>
> On Tue, Dec 10, 2019 at 3:34 PM Ross Tajvar via Outages <br>
> <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>>> wrote:<br>
> <br>
> What region/ISP?<br>
> <br>
> On Tue, Dec 10, 2019, 3:32 PM Matt Hoppes via Outages<br>
> <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a> <mailto:<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>>> wrote:<br>
> <br>
> As of 3:25pm Eastern we've lost access to all things Google --<br>
> Hangouts,<br>
> Youtube, Google Search.<br>
> <br>
> Even pinging <a href="http://google.com" rel="noreferrer" target="_blank">google.com</a> <<a href="http://google.com" rel="noreferrer" target="_blank">http://google.com</a>> results in no response.<br>
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