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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Found this on Reddit as an initial RFO, so keep in mind the source (although r/sysadmin is usually pretty good):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">“</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif">A 3rd party network provider was advertising routes which resulted in our WorldWide traffic becoming severely
impeded. This led to IBM Cloud clients being unable to log-in to their accounts, greatly limited internet/DC connectivity and other significant network route related impacts. Network Specialists have made adjustments to route policies to restore network access,
and alleviate the impacts. The overall incident lasted from 5:55pm - 9:30pm ET. We will be providing a fully detailed Customer Incident Report/Root Cause Analysis as soon as possible”</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#9D1535">Greg Dickinson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Network Engineer<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#9D1535"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#1F497D"><img width="155" height="32" style="width:1.6145in;height:.3333in" id="Picture_x0020_15" src="cid:image001.png@01D63EF7.F7C4EA90" alt="cid:image001.png@01D2DDE3.06E76B70"></span><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#9D1535"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140">234 Goodwin Crest Drive, Suite 500<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140">Birmingham, AL 35209<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140">Office: 205.917.2407 | Mobile: 205.234.6427<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140">Fax: 205.945.0515 |
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:greg.dickinson@bryantbank.com">greg.dickinson@bryantbank.com</a></span><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140">
| </span><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://bryantbank.com/"><span style="color:#404140">BryantBank.com</span></a></span><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:110%"><span style="font-size:11.0pt;line-height:110%;font-family:"Calibri",sans-serif;color:#404140">Unbeatable Service. Legendary Results.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://facebook.com/bryantbank/"><span style="color:black">Facebook</span></a> |
<a href="https://twitter.com/bryantbank/"><span style="color:black">Twitter</span></a></span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Outages <outages-bounces@outages.org>
<b>On Behalf Of </b>Jason Kuehl via Outages<br>
<b>Sent:</b> Tuesday, June 9, 2020 8:38 PM<br>
<b>To:</b> James Brown <jbrown@easypost.com><br>
<b>Cc:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] IBM Cloud / NetworkLayer Outage<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<span style="font-size:10.0pt">This M</span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">essage originates from<strong><span style="font-family:"Segoe UI",sans-serif"> outside</span></strong> Bryant Bank. Please use
<span class="style71"><u>caution</u></span> when opening this correspondence, attachments or hyperlinks (URLs). If you have questions, please contact IT Support. Thank you.</span><o:p></o:p></p>
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<p class="MsoNormal">I can't wait for this post mortem.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 9, 2020 at 9:21 PM James Brown via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">As of a few minutes ago, all US SoftLayer (IBM Cloud) locations look normal to me.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 9, 2020 at 5:27 PM James Brown <<a href="mailto:jbrown@easypost.com" target="_blank">jbrown@easypost.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Just wanted to share updates:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I got through to someone at IBM who confirmed the level of chaos over there. It looks like they've started deploying some mitigations because I'm seeing packet loss drop off but latency is now awful for all US locations. It looks like IBM
has failed over all of their peering to go through their European facilities because every return packet from every POP is coming from
<a href="http://secure-web.cisco.com/1ZCENVaw45JMEdCoXCwG0rvb1UUCeCpWh4Gtfftz2u_gZYgdQhoKwrBfewM4QrECWqHUjB3ntgfnOudlN7Txq8mYVsGWJWeXWg-v2cvwS_INwBf66XwGN6PMKDQHpa9-nztcpzjJKAL45c9ehKsPd3RmZsKBti3c78NtK4_5orSmMjjftj2O5ihZtM3DI39J1jzcHEJkQ4qn1RaZRZvtck6dmc6mHvWEK07J6n5lfEiaFtNTzbRMqYg5PRkS5mXxpZdjs13BLwOYthPbwpG2y9sxQhA4vTT6kJ0WTImFe8A_gFn1O_YWB9bnGM_p6egB-/http%3A%2F%2Flon03.networklayer.com" target="_blank">
lon03.networklayer.com</a> or <a href="http://secure-web.cisco.com/11XtT4bESggqtqUrb-8NP8jSqmiZcXpSKONGPf8fLiEIvSGY8GXfJOQvPgNH2fin3Mf1oX1qtIrUEhzncE_p6bafeLZfwQNedalFA2ZzWGHl31bfPAPv2AZR6vyTjFMCcWz92HYy6YIl1zhiQebTrb_76Ea-AEzmUrontPsu-oMbxR1e7nrBlRL1dTA7t3blZO8P3p58WDvMLWgLkm-fwMGANaDJ16Pw8BEmKXJJ-fHjl_4kXPUHTptOJJ2tBu8JYCQDVILZauSUz7kHx_JyJDNQEv4x9MojMPj2lnajAHeRvPjmy7vFPJnybP1MU8vGw/http%3A%2F%2Fams02.networklayer.com" target="_blank">ams02.networklayer.com</a>
(via Telia).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 9, 2020 at 4:12 PM James Brown <<a href="mailto:jbrown@easypost.com" target="_blank">jbrown@easypost.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">It looks like IBM Cloud / SoftLayer / NetworkLayer is having a global outage since about 15:04 Pacific time affecting routing to AWS, Level 3 / CenturyLink, and a bunch of other providers. Has anyone been able to get more details?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">James Brown<o:p></o:p></p>
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<p class="MsoNormal"><span class="gmaildefault">Network </span>Engineer<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">James Brown<o:p></o:p></p>
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<p class="MsoNormal">Engineer<o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">James Brown<o:p></o:p></p>
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<p class="MsoNormal">Engineer<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br>
<a href="https://secure-web.cisco.com/1ALbUsNtj5hDIBcrx-EkowvDfnZpZsLIXlTU9xpfnU2i2nr2PgCQpVywQsS39qJHljpuu-05y4c4OqVp6vnUXfkwMjdFzdWAx6ufZY6amRzi-W8ZDQuOeeScc9jnHNYi4_XXaHMDw62k5a0GGAPi2e7kdcA7oL1IKNx_qZPZumgIs16f_vwL28g93YV-Kco95rDiKdE0bmSRoXy19iByqDxxST8yHpluFq-50ihMwmJnR5cX7NXCjKltHkLQJmNokhORvV20qvLxA6jaejf_FP1PGqUQYp8tZbyW7-wXmtTDlX2L3Pi07ilf9uVHRvOBhR9NhsuDyhRSpbieu3tNNcQ/https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Foutages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Sincerely,<br>
<br>
Jason W Kuehl<br>
Cell 920-419-8983<br>
<a href="mailto:jason.w.kuehl@gmail.com" target="_blank">jason.w.kuehl@gmail.com</a><o:p></o:p></p>
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