<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
I have a Verizon Business fiber connection, not FIOS, in an office in Arlington, VA that started having packet loss issues at this same time, continue to do so as well.</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<p style="color: rgb(32, 31, 30); text-align: start; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white; margin: 0px;">
<span style="margin: 0px; font-size: 10pt; color: black;">-</span></p>
<p style="color: rgb(32, 31, 30); text-align: start; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white; margin: 0px;">
<span style="margin: 0px; font-size: 10pt; color: black;"> </span></p>
<table style="font-size: 15px; color: rgb(32, 31, 30); text-align: start; background-color: white; border-collapse: collapse; border-style: none;">
<tbody>
<tr style="height:92.25pt">
<td style="width:87.45pt; height:92.25pt; padding:0px 5.4pt; border-style:none">
<p style="font-size:11pt; font-family:Calibri,sans-serif; text-align:justify; margin:0px">
<span style="margin: 0px; font-size: 10pt; color: rgb(89, 89, 89);"><img class="EmojiInsert" alt="A picture containing text
Description automatically generated" style="margin:0px; width:87.74pt; height:87.74pt" data-outlook-trace="F:0|T:1" src="cid:af7e5baa-6a27-4765-ac7e-388fb9e4545b"></span></p>
</td>
<td style="width:227.6pt; height:92.25pt; padding:0px 5.4pt; border-style:none">
<p style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><span style="margin: 0px; font-size: 14pt; color: rgb(0, 89, 78);">Matthew Hale</span><br>
<i>Director of Enterprise Infrastructure, IT<br>
</i><b><span style="margin: 0px; color: rgb(0, 89, 78);">E:</span></b><span style="margin: 0px; color: rgb(0, 89, 78);"><span style="margin:0px"> </span></span>mhale@hanoverresearch.com<br>
<b><span style="margin: 0px; color: rgb(0, 89, 78);">P:</span></b><span style="margin: 0px; color: rgb(0, 89, 78);"><span style="margin:0px"> </span></span>202.350.4724<br>
<b><span style="margin: 0px; color: rgb(0, 89, 78);">C:</span></b><span style="margin: 0px; color: rgb(0, 89, 78);"><span style="margin:0px"> </span></span>207.570.8334<span style="margin: 0px; font-size: 10pt; color: rgb(89, 89, 89);"></span></p>
</td>
</tr>
</tbody>
</table>
<p style="color: rgb(32, 31, 30); text-align: start; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white; margin: 0px;">
<span style="margin: 0px; font-size: 10pt; color: rgb(89, 89, 89);">4401 Wilson Boulevard, 4<sup>th</sup><span style="margin:0px"> </span>Floor | Arlington, VA 22203 | <span style="margin:0px"> </span></span><a href="http://www.hanoverresearch.com/" target="_blank" rel="noopener noreferrer" style="margin: 0px; color: rgb(149, 79, 114); text-decoration: underline;"><span style="margin: 0px; font-size: 10pt; color: rgb(107, 107, 107);">hanoverresearch.com</span></a><span style="margin: 0px; font-size: 10pt; color: rgb(89, 89, 89);"></span></p>
<p style="color: rgb(32, 31, 30); text-align: start; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white; margin: 0px; line-height: 13.8pt;">
<b><span lang="es-MX" style="margin: 0px; font-size: 9pt; font-family: Lato, serif; color: rgb(0, 89, 78);">CONFIDENTIALITY NOTICE:</span></b><span style="margin: 0px; font-size: 9pt; font-family: Lato, serif; color: rgb(0, 89, 78);"></span></p>
<p style="color: rgb(32, 31, 30); text-align: start; font-size: 11pt; font-family: Calibri, sans-serif; background-color: white; margin: 0px; line-height: 13.8pt;">
<span lang="es-MX" style="margin: 0px; font-size: 8pt; font-family: Lato, serif; color: rgb(33, 33, 33);">Information contained in this transmission to the named addressee is proprietary information and may be subject to work product confidentiality. If the
recipient of this transmission is not the named addressee, the recipient should immediately notify the sender and destroy the information transmitted without making any copy or distribution thereof.</span></p>
<br>
</div>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Outages <outages-bounces@outages.org> on behalf of Adam Pawlowski via Outages <outages@outages.org><br>
<b>Sent:</b> Tuesday, January 26, 2021 11:40 AM<br>
<b>To:</b> outages@outages.org <outages@outages.org><br>
<b>Subject:</b> Re: [outages] Fios Long Island Issues?</font>
<div> </div>
</div>
<style>
<!--
@font-face
{font-family:"Cambria Math"}
@font-face
{font-family:Calibri}
p.x_MsoNormal, li.x_MsoNormal, div.x_MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif}
span.x_EmailStyle18
{font-family:"Calibri",sans-serif;
color:windowtext}
.x_MsoChpDefault
{font-family:"Calibri",sans-serif}
@page WordSection1
{margin:1.0in 1.0in 1.0in 1.0in}
div.x_WordSection1
{}
-->
</style>
<div lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div style="border:solid #9C6500 1.0pt; padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p style="line-height:12.0pt; background:#FFEB9C"><b><span style="font-size:10.0pt; color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt; color:black"> This email originated from outside of Hanover Research. Do not click links or open attachments
unless you recognize the sender and know the content is safe.</span></p>
</div>
<div>
<div class="x_WordSection1">
<p class="x_MsoNormal">Yes, as a residential customer in Western NY (Buffalo), I am having issues to Salesforce, and the University at Buffalo (AS3685) starting about 15 minutes ago.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Sporadic loss and TLS errors.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Regards,</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Adam</p>
<p class="x_MsoNormal"> </p>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="x_MsoNormal"><b>From:</b> Outages <outages-bounces@outages.org> <b>On Behalf Of
</b>David Rubin via Outages<br>
<b>Sent:</b> Tuesday, January 26, 2021 11:32 AM<br>
<b>To:</b> outages <Outages@outages.org><br>
<b>Subject:</b> [outages] Fios Long Island Issues?</p>
</div>
<p class="x_MsoNormal"> </p>
<div>
<p class="x_MsoNormal">I'm suddenly seeibng a bunch of flapping with FiOS - seems to be on Long Island Metro. Anyone else?.</p>
<div>
<p class="x_MsoNormal"> </p>
</div>
<div>
<p class="x_MsoNormal">Anyone else seeing anything?<br clear="all">
</p>
<div>
<p class="x_MsoNormal"> </p>
</div>
<p class="x_MsoNormal">-- </p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="x_MsoNormal">David Rubin </p>
</div>
<p class="x_MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>