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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Appears to be another outage again today!<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Outages <outages-bounces@outages.org> <b>On Behalf Of
</b>Bryon Adams via Outages<br>
<b>Sent:</b> Monday, September 27, 2021 1:13 PM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> Re: [outages] Second Bandwidth Outage Sunday<o:p></o:p></p>
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<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">External Message<o:p></o:p></span></p>
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<p class="MsoNormal">I’d agree. We’re intermittently losing e911, CNAM, and LD trunking with them to our Bandwidth.com Dallas and Atlanta peers. We’re out of New York state. Other symptoms seem to be DTMF frequently not working as well.<o:p></o:p></p>
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<p><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#173693">Bryon Adams</span></strong><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
<strong><span style="font-family:"Arial",sans-serif;color:#7A9AC2">Business Unlimited Installation Technician</span></strong><span style="color:#7A9AC2"><br>
<strong><span style="font-family:"Arial",sans-serif">+ </span></strong></span><strong><span style="font-family:"Arial",sans-serif;color:black">T</span></strong><strong><span style="font-family:"Arial",sans-serif;color:#7A9AC2"> 315 624 2023</span></strong><span style="color:#7A9AC2"><br>
<strong><span style="font-family:"Arial",sans-serif">+ <a href="mailto:badams@northland.net">
<span style="font-weight:normal">badams@northland.net</span></a></span></strong><br>
<strong><span style="font-family:"Arial",sans-serif">+ <a href="http://www.northland.net">
<span style="color:#7A9AC2;text-decoration:none">www.northland.net</span></a></span></strong></span></span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p><strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">DATA</span></strong><span style="font-size:10.0pt;font-family:"Arial",sans-serif">
<span style="color:#F36C21">+</span> <strong><span style="font-family:"Arial",sans-serif">VOICE</span></strong>
<span style="color:#F36C21">+</span> <strong><span style="font-family:"Arial",sans-serif;color:#173963">EQUIPMENT SOLUTIONS</span></strong><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="http://www.facebook.com/NorthlandCommunications" title=""" "><span style="font-size:10.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="30" height="32" style="width:.3125in;height:.3333in" id="Picture_x0020_2" src="cid:fb_c6cc9b1e-0c26-4fb5-8303-05b4511df3a5.png"></span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><a href="https://www.linkedin.com/company/northland-communications-company/" title=""" "><span style="font-size:10.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="30" height="32" style="width:.3125in;height:.3333in" id="Picture_x0020_3" src="cid:in_30ee67ab-2a3f-4c62-9ee5-e2fc9c943c81.png"></span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><a href="https://twitter.com/NorthlandCom" title=""" "><span style="font-size:10.0pt;font-family:"Arial",sans-serif;text-decoration:none"><img border="0" width="30" height="32" style="width:.3125in;height:.3333in" id="Picture_x0020_4" src="cid:tw_bcea77d6-ef61-47da-bbdf-93d704743c68.png"></span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b> Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Drew Matthews via Outages<br>
<b>Sent:</b> Monday, September 27, 2021 13:54<br>
<b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> Re: [outages] Second Bandwidth Outage Sunday<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">i believe they are having issues again, not sure if its ddos related. but they are experiencing some major issues. <a href="https://status.bandwidth.com/">https://status.bandwidth.com/</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Update</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
Bandwidth teams are also investigating delays with Toll-Free Messaging at this time along with V2 Voice, Standard Voice, 911 traffic, Portal & API with intermittent service disruptions.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">13:01</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Update</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
We continue to investigate this incident.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">11:57</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Update</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
Bandwidth teams are also investigating delayed ports at this time along with V2 Voice, Standard Voice, 911 traffic, Portal & API with intermittent service disruptions.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">11:07</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Update</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
We continue to investigate this incidnet.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">11:02</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Update</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
Bandwidth teams are investigating an incident impacting Voice, V2 Voice, 911 traffic, Portal & API with intermittent service disruption.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">10:00</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Update</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
Bandwidth teams are investigating an incident impacting Voice, V2 Voice, and 911 traffic with intermittent service disruption.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">09:42</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#FFFFF2;vertical-align:baseline"><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Investigating</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"> -
Bandwidth teams are investigating an incident impacting our V2 Voice services. Customers may notice intermittent service disruptions.<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14;border:none windowtext 1.0pt;padding:0in">Sep <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">27</span></var>, <var><span style="font-family:"Helvetica",sans-serif;font-style:normal">09:12</span></var> EDT</span><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#1C0A14"><o:p></o:p></span></p>
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<p class="MsoNormal">On Sun, Sep 26, 2021 at 3:13 PM Peter Beckman via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Again today, on the heels of the 2h 47m DDoS-related outage yesterday, right at<br>
11:01am US EDT (15:01:28 UTC), our monitoring alerted us to another incident at<br>
Bandwidth. The impact to us was much reduced this time, as we saw some flapping<br>
of their SIP Inbound SBCs, but around 15:20:12 UTC it was responsive enough to<br>
fall below our thresholds.<br>
<br>
The API started acting up at 14:56:00 UTC, but recovered, and then has been<br>
flapping between OK and degraded since then. As of 21:52 UTC, the API and<br>
Portal/Dashboard are either non-responsive, slow, or degraded.<br>
<br>
Inbound Voice Traffic has remaind at expected historical levels throughout.<br>
I have not checked on Termination, but it was working earlier today without<br>
issue.<br>
<br>
Latest from BW <a href="https://status.bandwidth.com/" target="_blank">https://status.bandwidth.com/</a><br>
<br>
Update - Bandwidth teams have observed expected call behavior for 911<br>
calls. 911 calls are processing as designed and are fully restored. Teams<br>
continue to work on standard voice traffic.<br>
<br>
Sep 26, 17:20 EDT<br>
<br>
I question the phrase "processing as designed" which implies it is not<br>
working as the end user expects... odd.<br>
<br>
Beckman<br>
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