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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Event 1855: Voice services connectivity issues Tuesday, 05 October 2021 01:15 (Pacific Standard Time)<o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width=250 valign=top style='width:187.5pt;padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Accounts Potentially Affected:</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: auto;hyphens: auto'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>xxxxxxxx<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Service(s) Impacted:</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: auto;hyphens: auto'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Voice Core, HPBX, Envision<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Title:</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: auto;hyphens: auto'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Voice services connectivity issues<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Start time:</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: auto;hyphens: auto'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Tuesday, 05 October 2021 01:15 (Pacific Standard Time)<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Summary of issue:</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: auto;hyphens: auto'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>We are currently experiencing an issue with our redundant core Cisco switches. Our Network Engineering team is working with Cisco engineers to get the issue resolved as soon as possible.<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Technical Details:</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in;word-break:break-word;-webkit-hyphens: auto;-moz-hyphens: auto;hyphens: auto'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:14.25pt'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Issue identified with reduntant core Cisco switches. Working with Cisco to resolve as quickly as possible. We will provide further updates once available.<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p></div></body></html>