<div dir="ltr">I believe this was on the right track, as we are still seeing issues. I believe that it's specifically Frontier (at least in FL) that is having issues contacting AWS resources. We use a loyalty program called Astro that is on AWS and our point of sale (non AWS) is still timing out when the API call is being made.<div><br></div><div>Giorgio/Cody, did you all come up with a resolution? Would love a solution, as our retail stores are doing most of their processes manually right now to get around this.<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><p>-Jeff</p></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 18, 2022 at 2:38 PM Cody Wilson via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>
<div>
<div class="gmail-m_-1073596613292067477message-content">
<div>
<div>Thanks Giorgio! Sending case ID directly to you via your Amazon address. <br><br></div><div>On August 18, 2022, Giorgio Bonfiglio <<a href="mailto:me@grg.pw" target="_blank">me@grg.pw</a>> wrote:</div><blockquote><div style="overflow-wrap: break-word;">Hey Cody, can you please throw what you have in a support case and share its id with me? If you don’t have a support plan then some details direct to my Amazon email (bonfigg @ amazon com) would be appreciated too but I might not be able to respond/share findings directly (privacy data security etc etc).<div><br></div><div>Thanks!</div><div>Giorgio<br><div><br><u></u><blockquote><div>On 18 Aug 2022, at 17:25, Cody Wilson via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:</div><br><div><div class="gmail-m_-1073596613292067477message-content" style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol";line-height:1.4;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><div><div>While we can see and replicate these issues externally, we're also seeing it intra-AWS networks, so it's certainly something within us-west-2 that's amiss here. Moreso looking for any corroboration with anyone else's issues at this point. Thanks Chris!<br><br></div><div>On August 18, 2022, Chris Wright <<a href="mailto:chris.wright@commnetbroadband.com" target="_blank">chris.wright@commnetbroadband.com</a>> wrote:</div><blockquote style="border-color:rgb(223,222,225);border-style:solid;border-width:0px 0px 0px 1px;margin:0px;padding:0px 0px 0px 1em"><div style="overflow-wrap: break-word;"><div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">AWS Health Dashboard looks clean. Is there a common carrier between your hosts and AWS?</div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><a href="https://health.aws.amazon.com/health/status" style="color:rgb(5,99,193);text-decoration:underline" target="_blank">https://health.aws.amazon.com/health/status</a></div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><b>Chris Wright</b> <span> </span>| Network Data Operations Engineer</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;line-height:11pt">Network Operations and Integrations</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;line-height:11pt">Commnet Broadband</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;line-height:12pt"><b>E:</b><span> </span><a href="mailto:chris.wright@commnetbroadband.com" target="_blank">chris.wright@commnetbroadband.com</a><b><br>M:<span> </span></b>423-584-9578</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><a href="https://www.commnetbroadband.com/" style="color:rgb(5,99,193);text-decoration:underline" target="_blank"><b><span style="font-size:18pt;font-family:"Brush Script MT";color:rgb(68,84,106);text-decoration:none"></span></b></a></div><image001.jpg><b><span style="font-size:18pt;font-family:"Brush Script MT";color:rgb(68,84,106)"></span></b><div><br></div></div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(225,225,225);padding:3pt 0in 0in"><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><b>From:</b><span> </span>Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>><span> </span><b>On Behalf Of<span> </span></b>Cody Wilson via Outages<br><b>Sent:</b><span> </span>Thursday, August 18, 2022 12:10 PM<br><b>To:</b><span> </span><a href="http://outages.org" target="_blank">outages.org</a> <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br><b>Subject:</b><span> </span>[outages] TCP errors observed in AWS US-West-2</div></div></div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div><div><div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:"Segoe UI",sans-serif">I'm noting a significant increase in TCP errors across multiple accounts in AWS us-west-2. Curious if anyone else with accounts are noting this too, or if it's localized to some hardware we happen to be on. </span></div></div></div></div></div></div></blockquote></div></div><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline">_______________________________________________</span><br style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline">Outages mailing list</span><br style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline"><a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a></span><br style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline"><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a></span></div></blockquote><u></u></div><br></div></div></blockquote>
</div>
</div>
</div>
_______________________________________________<br>
Outages mailing list<br>
<a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><br>
</blockquote></div>