<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">Can you please share some src/dst IPs, timestamps and description of the issues?</div><div dir="ltr"><br><blockquote type="cite">On 21 Aug 2022, at 17:30, Michael B. Williams <Michael.Williams@glexia.com> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="auto">We’re also seeing issues in AWS US-West-2. Any thoughts or things we should try?</div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Aug 22, 2022 at 01:16 Jeff Belcher via Outages <<a href="mailto:outages@outages.org">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Absolutely. I can also do live testing, if that would help at all.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sun, Aug 21, 2022, 11:01 AM Giorgio Bonfiglio <<a href="mailto:me@grg.pw" target="_blank">me@grg.pw</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div dir="ltr"></div><div dir="ltr">Not really yet, two more people have reached out but symptoms and timing are completely off so I’m wondering whether we are looking at a single event or multiple customer specific details.</div><div dir="ltr"><br></div><div dir="ltr">Can you share with me some of your source IPs please and the endpoints (better if they are already resolved to IPs) timing out? I’ll try to narrow down to this specific access network and see if something stands out.</div><div dir="ltr"><br></div><div dir="ltr">Thanks</div><div dir="ltr">Giorgio</div><div dir="ltr"><br><blockquote type="cite">On 20 Aug 2022, at 22:26, Jeff Belcher <<a href="mailto:jeffreybelcher@gmail.com" rel="noreferrer" target="_blank">jeffreybelcher@gmail.com</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">I believe this was on the right track, as we are still seeing issues. I believe that it's specifically Frontier (at least in FL) that is having issues contacting AWS resources. We use a loyalty program called Astro that is on AWS and our point of sale (non AWS) is still timing out when the API call is being made.<div><br></div><div>Giorgio/Cody, did you all come up with a resolution? Would love a solution, as our retail stores are doing most of their processes manually right now to get around this.<br clear="all"><div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><p>-Jeff</p></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 18, 2022 at 2:38 PM Cody Wilson via Outages <<a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><u></u>
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<div>Thanks Giorgio! Sending case ID directly to you via your Amazon address. <br><br></div><div>On August 18, 2022, Giorgio Bonfiglio <<a href="mailto:me@grg.pw" rel="noreferrer" target="_blank">me@grg.pw</a>> wrote:</div><blockquote><div>Hey Cody, can you please throw what you have in a support case and share its id with me? If you don’t have a support plan then some details direct to my Amazon email (bonfigg @ amazon com) would be appreciated too but I might not be able to respond/share findings directly (privacy data security etc etc).<div><br></div><div>Thanks!</div><div>Giorgio<br><div><br><u></u><blockquote><div>On 18 Aug 2022, at 17:25, Cody Wilson via Outages <<a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a>> wrote:</div><br><div><div style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol";line-height:1.4;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><div><div>While we can see and replicate these issues externally, we're also seeing it intra-AWS networks, so it's certainly something within us-west-2 that's amiss here. Moreso looking for any corroboration with anyone else's issues at this point. Thanks Chris!<br><br></div><div>On August 18, 2022, Chris Wright <<a href="mailto:chris.wright@commnetbroadband.com" rel="noreferrer" target="_blank">chris.wright@commnetbroadband.com</a>> wrote:</div><blockquote style="border-color:rgb(223,222,225);border-style:solid;border-width:0px 0px 0px 1px;margin:0px;padding:0px 0px 0px 1em"><div><div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">AWS Health Dashboard looks clean. Is there a common carrier between your hosts and AWS?</div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><a href="https://health.aws.amazon.com/health/status" style="color:rgb(5,99,193);text-decoration:underline" rel="noreferrer" target="_blank">https://health.aws.amazon.com/health/status</a></div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><b>Chris Wright</b> <span> </span>| Network Data Operations Engineer</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;line-height:11pt">Network Operations and Integrations</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;line-height:11pt">Commnet Broadband</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif;line-height:12pt"><b>E:</b><span> </span><a href="mailto:chris.wright@commnetbroadband.com" rel="noreferrer" target="_blank">chris.wright@commnetbroadband.com</a><b><br>M:<span> </span></b>423-584-9578</div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><a href="https://www.commnetbroadband.com/" style="color:rgb(5,99,193);text-decoration:underline" rel="noreferrer" target="_blank"><b><span style="font-size:18pt;font-family:"Brush Script MT";color:rgb(68,84,106);text-decoration:none"></span></b></a></div><image001.jpg><b><span style="font-size:18pt;font-family:"Brush Script MT";color:rgb(68,84,106)"></span></b><div><br></div></div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(225,225,225);padding:3pt 0in 0in"><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><b>From:</b><span> </span>Outages <<a href="mailto:outages-bounces@outages.org" rel="noreferrer" target="_blank">outages-bounces@outages.org</a>><span> </span><b>On Behalf Of<span> </span></b>Cody Wilson via Outages<br><b>Sent:</b><span> </span>Thursday, August 18, 2022 12:10 PM<br><b>To:</b><span> </span><a href="http://outages.org" rel="noreferrer" target="_blank">outages.org</a> <<a href="mailto:outages@outages.org" rel="noreferrer" target="_blank">outages@outages.org</a>><br><b>Subject:</b><span> </span>[outages] TCP errors observed in AWS US-West-2</div></div></div><p class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"> </p><div><div><div><div style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:"Segoe UI",sans-serif">I'm noting a significant increase in TCP errors across multiple accounts in AWS us-west-2. Curious if anyone else with accounts are noting this too, or if it's localized to some hardware we happen to be on. </span></div></div></div></div></div></div></blockquote></div></div><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline">_______________________________________________</span><br style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline">Outages mailing list</span><br style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline"><a href="mailto:Outages@outages.org" rel="noreferrer" target="_blank">Outages@outages.org</a></span><br style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span style="font-family:Helvetica;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline"><a href="https://puck.nether.net/mailman/listinfo/outages" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a></span></div></blockquote><u></u></div><br></div></div></blockquote>
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