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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">From Microsoft Status Portal: <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:24.0pt">Some users may be intermittently unable to view or access web apps in Microsoft 365<o:p></o:p></span></b></p>
<p class="MsoNormal">OO544150, Last updated: April 20, 2023 8:29 AM <o:p></o:p></p>
<p class="MsoNormal">Estimated start time: April 20, 2023 8:19 AM<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Affected services: Microsoft 365 for the web<o:p></o:p></p>
<p class="MsoNormal">Issue type: Incident<o:p></o:p></p>
<p class="MsoNormal">Issue origin: Microsoft<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Status: Service degradation<o:p></o:p></p>
<p class="MsoNormal">User impact<o:p></o:p></p>
<p class="MsoNormal">Users may be intermittently unable to view or access web apps in Microsoft 365.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Title: Some users may be intermittently unable to view or access web apps in Microsoft 365
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">User impact: Users may be intermittently unable to view or access web apps in Microsoft 365.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Scope of impact: Impact is specific to some users who are served through the affected infrastructure. Next update by: Thursday, April 20, 2023, 10:30 AM (3:30 PM UTC)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">__________________________<o:p></o:p></p>
<p class="MsoNormal">Joseph Wilker<o:p></o:p></p>
<p class="MsoNormal">Infrastructure Manager<o:p></o:p></p>
<p class="MsoNormal">ITSO – SysNet Operations<o:p></o:p></p>
<p class="MsoNormal">(608)663-6719<o:p></o:p></p>
<p class="MsoNormal">(608)663-6788 fax<o:p></o:p></p>
<p class="MsoNormal">Edgewood College<o:p></o:p></p>
<p class="MsoNormal">1000 Edgewood College Dr.<o:p></o:p></p>
<p class="MsoNormal">Madison, WI 53711<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>>
<b>On Behalf Of </b>Bruce Freshwater via Outages<br>
<b>Sent:</b> Thursday, April 20, 2023 8:50 AM<br>
<b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br>
<b>Subject:</b> [outages] Office365<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:12.0pt;color:#9C6500">CAUTION:</span></b><span style="font-size:12.0pt;color:black"> This email did not originate from Edgewood College. Do not click links or open
attachments unless you've verified the content is safe.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Receiving multiple reports of customers missing apps in Office365, anyone else seeing this?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Note: this is not a new user<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="1464" height="110" style="width:15.25in;height:1.1458in" id="Picture_x0020_3" src="cid:image001.png@01D97365.EFA920B0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:black">Bruce Freshwater<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:black">Direct: </span>
</b><span style="font-size:9.0pt;color:black">412.722.1701<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:black">Mobile: </span>
</b><span style="font-size:9.0pt;color:black">412.292.0282<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:black">Main: </span></b><span style="font-size:9.0pt;color:black">866.707.5869<o:p></o:p></span></p>
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</b><span style="font-size:9.0pt;color:black"><a href="http://sim.sierraincidentmanager.com/"><span style="color:blue">Support Portal (SIM)</span></a></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:black"><o:p> </o:p></span></p>
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