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<p>yeah they dont' offer direct support. <br>
</p>
<p><br>
</p>
<p>You have to open a ticket on their panel. My guy had already
started on that, I was just backfilling here.<br>
</p>
<p><br>
</p>
<p>We shall see if we get a response, though given their status
board. I'm not sure. <br>
</p>
<p><br>
</p>
<p>Maybe we can ask the reseller who was involved as they might have
a back channel.<br>
</p>
<p><br>
</p>
-bill<br>
<p><br>
</p>
<div class="moz-cite-prefix">On 6/23/23 10:14 AM, Ryan Hamel wrote:<br>
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cite="mid:MN0P222MB059971992C3E04E7614CE027C123A@MN0P222MB0599.NAMP222.PROD.OUTLOOK.COM">
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Why not reach out to them and find out?</div>
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Ryan</div>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size: 11pt;
color: var(--darkColor__000000, #000000);" face="Calibri,
sans-serif"><b>From:</b> Outages
<a class="moz-txt-link-rfc2396E" href="mailto:outages-bounces@outages.org"><outages-bounces@outages.org></a> on behalf of William Kern
via Outages <a class="moz-txt-link-rfc2396E" href="mailto:outages@outages.org"><outages@outages.org></a><br>
<b>Sent:</b> Friday, June 23, 2023 10:11 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:outages@outages.org">outages@outages.org</a> <a class="moz-txt-link-rfc2396E" href="mailto:outages@outages.org"><outages@outages.org></a><br>
<b>Subject:</b> [outages] 8x8 issues?</font>
<div> </div>
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<div class="BodyFragment"><font size="2"><span
style="font-size:11pt">
<div class="PlainText">Caution: This is an external email
and may be malicious. Please take care when clicking links
or opening attachments.<br>
<br>
<br>
For the past two days we have lost our 8x8 desktop phones
between 9 and<br>
10 PST for 10-20 minutes or so. Internet access is
entirely normal (as<br>
it should be <Grin>).<br>
<br>
so its definately an 8x8 thing or at least much further
away from us.<br>
<br>
The 8x8 status board doesn't correlate anything in regards
to timing,<br>
though they show other problems in the early mornings.<br>
<br>
However Downdetector show spikes that correlate with our
outages.<br>
<br>
Does anyone have any info such as a known DDOS.<br>
<br>
Sincerely,<br>
<br>
William Kern<br>
<br>
PixelGate Networks<br>
<br>
_______________________________________________<br>
Outages mailing list<br>
<a class="moz-txt-link-abbreviated" href="mailto:Outages@outages.org">Outages@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages"
data-auth="NotApplicable" moz-do-not-send="true"
class="moz-txt-link-freetext">https://puck.nether.net/mailman/listinfo/outages</a><br>
</div>
</span></font></div>
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