<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Trebuchet MS";
panose-1:2 11 6 3 2 2 2 2 2 4;}
@font-face
{font-family:"Trebuchet MS \;";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
color:black;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:13.5pt;
font-family:"Calibri",sans-serif;
color:black;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Calibri Light",sans-serif;
color:#1F3763;}
p.sc-jhazac, li.sc-jhazac, div.sc-jhazac
{mso-style-name:sc-jhazac;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
color:black;}
p.sc-fbuwsc, li.sc-fbuwsc, div.sc-fbuwsc
{mso-style-name:sc-fbuwsc;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
color:black;}
span.sc-jlyjg
{mso-style-name:sc-jlyjg;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle25
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head><body bgcolor="white" lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<br>
<br>
<div class="WordSection1">
<p class="MsoNormal"><span style="color:windowtext">We have seen similar. We have seen increased spikes in latency and drops as well to two of our datacenters in Texas. The common theme for our users with high latency and drops is they are using Spectrum
home internet. Everyone not using Spectrum is not having any issues. We are mainly located in Texas.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:windowtext">From:</span></b><span style="color:windowtext"> Outages <outages-bounces@outages.org>
<b>On Behalf Of </b>James Sharp via Outages<br>
<b>Sent:</b> Wednesday, July 12, 2023 12:50 PM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> [outages] Peering out of Spectrum/Charter issues?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
<p>We're seeing massive latency increases (normal 50-60ms, now up to 4000-6000ms) between our customers and our datacenter in LA, mostly from customers and end users on Spectrum. Downdetector is showing a spike in issues. Anyone else seeing something similar?<o:p></o:p></p>
<div>
<p class="MsoNormal">-- <o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<h3 style="margin:0in"><span style="font-size:12.0pt;font-family:"Trebuchet MS",sans-serif">James Sharp<o:p></o:p></span></h3>
<p class="sc-jhazac" style="margin:0in;line-height:15.0pt"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif">Senior Voice Engineer<o:p></o:p></span></p>
<p class="sc-fbuwsc" style="margin:0in;line-height:15.0pt"><span style="font-size:9.0pt;font-family:"Trebuchet MS",sans-serif">Engineering | Convoso, Inc<o:p></o:p></span></p>
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in"></td>
<td width="1" style="width:.75pt;border:none;border-left:solid #6B3691 1.0pt;padding:0in 0in 0in 0in">
</td>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr style="height:18.75pt">
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in;height:18.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_2" src="cid:~WRD0004.jpg" alt="Image removed by sender."></span><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td style="padding:0in 0in 0in 0in;height:18.75pt;color:rgb(0, 0,
0)">
<p class="MsoNormal"><a href="tel:%20818-337-6365"><span style="font-size:9.0pt;font-family:"Trebuchet MS ;",serif;color:black;text-decoration:none">818-337-6365</span></a><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:18.75pt">
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in;height:18.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_3" src="cid:~WRD0004.jpg" alt="Image removed by sender."></span><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td style="padding:0in 0in 0in 0in;height:18.75pt">
<p class="MsoNormal"><a href="mailto:jsharp@convoso.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS ;",serif;color:black;text-decoration:none">jsharp@convoso.com</span></a><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:18.75pt">
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in;height:18.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_4" src="cid:~WRD0004.jpg" alt="Image removed by sender."></span><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td style="padding:0in 0in 0in 0in;height:18.75pt">
<p class="MsoNormal"><a href="file://www.convoso.com"><span style="font-size:9.0pt;font-family:"Trebuchet MS ;",serif;color:black;text-decoration:none">www.convoso.com</span></a><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:18.75pt">
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in;height:18.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="Picture_x0020_5" src="cid:~WRD0004.jpg" alt="Image removed by sender."></span><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td style="padding:0in 0in 0in 0in;height:18.75pt">
<p class="MsoNormal"><span class="sc-jlyjg"><span style="font-size:9.0pt;font-family:"Trebuchet MS ;",serif">22837 Ventura Blvd. Suite 300 Woodland Hills, CA 91364</span></span><span style="font-size:12.0pt;font-family:"Trebuchet MS ;",serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;vertical-align:-webkit-baseline-middle">
<tbody>
<tr style="height:22.5pt">
<td style="padding:0in 0in 0in 0in;height:22.5pt"></td>
</tr>
<tr style="height:.75pt">
<td width="100%" style="width:100.0%;border:none;border-bottom:solid #6B3691 1.0pt;padding:0in 0in 0in 0in;height:.75pt">
</td>
</tr>
<tr style="height:22.5pt">
<td style="padding:0in 0in 0in 0in;height:22.5pt"></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;vertical-align:-webkit-baseline-middle">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Trebuchet MS",sans-serif;border:solid windowtext 1.0pt;padding:0in"><img border="0" width="130" height="130" style="width:1.3541in;height:1.3541in" id="Picture_x0020_6" src="cid:~WRD0004.jpg" alt="Image removed by sender."></span><span style="font-size:12.0pt;font-family:"Trebuchet MS",sans-serif"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="color:windowtext"><o:p> </o:p></span></p>
</div>
</div>
<br>
<hr>
<font face="Arial" color="Black" size="1">
<br>
Information contained in this transmission is attorney privileged and confidential. It is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by telephone.
<br></font>
</body></html>