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<p class="MsoNormal"><span style="font-size:14.0pt">Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to
take a look at this help article: <a href="https://www.xfinity.com/support/articles/check-service-outage">
https://www.xfinity.com/support/articles/check-service-outage</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Jason<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Dustin Sneath <dsneath@elkgroveparks.org><br>
<b>Date: </b>Thursday, September 7, 2023 at 13:18<br>
<b>To: </b>Jason Livingood <Jason_Livingood@comcast.com><br>
<b>Cc: </b>"outages@outages.org" <outages@outages.org><br>
<b>Subject: </b>Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is
out at home".<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Pretty sad when ComEd has you guys beat at, well, anything. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">(I know, I know, take it to -discuss)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <<a href="mailto:Jason_Livingood@comcast.com">Jason_Livingood@comcast.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt">Your family member can always check
<a href="https://urldefense.com/v3/__https:/www.xfinity.com/support/status-map/__;!!CQl3mcHX2A!DwtPfg_BLfFIuwqa7xvwY4kt7jdSAGPphXAFW9f1292B-VGjVtQar2mby-1FgL3qD61QVdGRuxJWTTAarMNmu5eJxksv$" target="_blank">
https://www.xfinity.com/support/status-map/</a> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt">Jason</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>> on behalf of Dustin Sneath via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<b>Reply-To: </b>Dustin Sneath <<a href="mailto:dsneath@elkgroveparks.org" target="_blank">dsneath@elkgroveparks.org</a>><br>
<b>Date: </b>Wednesday, September 6, 2023 at 21:49<br>
<b>To: </b>"<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>" <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<b>Subject: </b>[EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">That's all the info I have; if anyone can provide anything more technical that would be appreciated.<o:p></o:p></p>
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