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<div dir="ltr">Jason - does that map work for business outages or just residential?</div>
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<div style="direction: ltr;" dir="ltr"><span style="font-size:14.666667px;display:inline !important">Sent from my iPhone.</span><br>
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<div style="direction: ltr;">—</div>
<div style="direction: ltr;">Casey Johnson</div>
<div style="direction: ltr;">Colorado Interlink LLC</div>
<div style="direction: ltr;">970.396.9478</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Outages <outages-bounces@outages.org> on behalf of Livingood, Jason via Outages <outages@outages.org><br>
<b>Sent:</b> Thursday, September 7, 2023 12:45:11 PM<br>
<b>To:</b> Dustin Sneath <dsneath@elkgroveparks.org><br>
<b>Cc:</b> outages@outages.org <outages@outages.org><br>
<b>Subject:</b> Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs</font>
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<p class="x_MsoNormal"><span style="font-size:14.0pt">Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free
to take a look at this help article: <a href="https://us-east-2.protection.sophos.com?d=xfinity.com&u=aHR0cHM6Ly93d3cueGZpbml0eS5jb20vc3VwcG9ydC9hcnRpY2xlcy9jaGVjay1zZXJ2aWNlLW91dGFnZQ==&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=L2hMU1grNVg2ejdSKzBOd1RacCtvU01naHA2ZG9SQWluRzliY1VRZDRXaz0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA">
https://www.xfinity.com/support/articles/check-service-outage</a> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt">I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.
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<p class="x_MsoNormal"><span style="font-size:14.0pt">Jason </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt"> </span></p>
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<p class="x_MsoNormal"><b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Dustin Sneath <dsneath@elkgroveparks.org><br>
<b>Date: </b>Thursday, September 7, 2023 at 13:18<br>
<b>To: </b>Jason Livingood <Jason_Livingood@comcast.com><br>
<b>Cc: </b>"outages@outages.org" <outages@outages.org><br>
<b>Subject: </b>Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs </span>
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<p class="x_MsoNormal">It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is
out at home". </p>
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<p class="x_MsoNormal">Pretty sad when ComEd has you guys beat at, well, anything.
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<p class="x_MsoNormal">(I know, I know, take it to -discuss) </p>
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<p class="x_MsoNormal">On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <<a href="mailto:Jason_Livingood@comcast.com">Jason_Livingood@comcast.com</a>> wrote:
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<p class="x_MsoNormal" style=""><span style="font-size:14.0pt">Your family member can always check
<a href="https://us-east-2.protection.sophos.com?d=urldefense.com&u=aHR0cHM6Ly91cmxkZWZlbnNlLmNvbS92My9fX2h0dHBzOi93d3cueGZpbml0eS5jb20vc3VwcG9ydC9zdGF0dXMtbWFwL19fOyEhQ1FsM21jSFgyQSFEd3RQZmdfQkxmRkl1d3FhN3h2d1k0a3Q3amRTQUdQcGhYQUZXOWYxMjkyQi1WR2pWdFFhcjJtYnktMUZnTDNxRDYxUVZkR1J1eEpXVFRBYXJNTm11NWVKeGtzdiQ=&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=dTRxVUI2YlNoU3R1TWZyekZTRHpCS1N5Nzg2c0x4d2lWaWpRMWk5RDVkND0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA" target="_blank">
https://www.xfinity.com/support/status-map/</a> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.</span>
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<p class="x_MsoNormal" style=""><span style="font-size:14.0pt">Jason</span> </p>
<p class="x_MsoNormal" style=""><span style="font-size:14.0pt"> </span> </p>
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<p class="x_MsoNormal" style=""><b><span style="font-size:12.0pt; color:black">From:
</span></b><span style="font-size:12.0pt; color:black">Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>> on behalf of Dustin Sneath via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<b>Reply-To: </b>Dustin Sneath <<a href="mailto:dsneath@elkgroveparks.org" target="_blank">dsneath@elkgroveparks.org</a>><br>
<b>Date: </b>Wednesday, September 6, 2023 at 21:49<br>
<b>To: </b>"<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>" <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<b>Subject: </b>[EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs</span> </p>
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<p class="x_MsoNormal" style="">Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.
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<p class="x_MsoNormal" style=""> </p>
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<p class="x_MsoNormal" style="">Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.
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<p class="x_MsoNormal" style=""> </p>
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<p class="x_MsoNormal" style="">That's all the info I have; if anyone can provide anything more technical that would be appreciated.
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