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<p>Have you tried tracking the latency below persistently to see
what happens when the next disconnect occurs? The latency below
alone likely wouldn't cause a disconnect, it might have some
drastic spikes or packet loss when the issues occur.</p>
<p><br>
</p>
<p>From AT&T in SATX</p>
<p><br>
</p>
<p>64 bytes from 8.8.8.8: icmp_seq=0 ttl=56 time=12.155 ms<br>
64 bytes from 8.8.8.8: icmp_seq=1 ttl=56 time=11.019 ms<br>
64 bytes from 8.8.8.8: icmp_seq=2 ttl=56 time=11.479 ms<br>
64 bytes from 8.8.8.8: icmp_seq=3 ttl=56 time=10.899 ms<br>
64 bytes from 8.8.8.8: icmp_seq=4 ttl=56 time=10.852 ms<br>
64 bytes from 8.8.8.8: icmp_seq=5 ttl=56 time=11.261 ms</p>
<p><br>
</p>
<p><br>
</p>
<p>64 bytes from (to Ashburn VA): icmp_seq=0 ttl=46 time=44.093 ms<br>
64 bytes from (to Ashburn VA): icmp_seq=1 ttl=46 time=44.169 ms<br>
64 bytes from (to Ashburn VA): icmp_seq=2 ttl=46 time=44.416 ms<br>
64 bytes from (to Ashburn VA): icmp_seq=3 ttl=46 time=45.020 ms<br>
64 bytes from (to Ashburn VA): icmp_seq=4 ttl=46 time=50.492 ms<br>
64 bytes from (to Ashburn VA): icmp_seq=5 ttl=46 time=44.620 ms</p>
<p><br>
</p>
<p><br>
</p>
<div class="moz-signature">
<p>Tom Sands</p>
<p>Principal Architect</p>
<p>Sr Director of Networking</p>
<p>Rackspace Technology</p>
</div>
<div class="moz-cite-prefix">On 1/3/24 1:21 PM, Bruce Orcutt via
Outages wrote:<br>
</div>
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SOrry, forgot to mention, Spectrum also. </div>
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<p class="MsoAutoSig">Bruce Orcutt</p>
<p class="MsoAutoSig">UTSA Libraries: Systems</p>
<p class="MsoAutoSig">(210) 458 – 6192</p>
<p class="MsoAutoSig"><o:p> </o:p></p>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b>
Outages <a class="moz-txt-link-rfc2396E" href="mailto:outages-bounces@outages.org"><outages-bounces@outages.org></a> on behalf of
William Peebles via Outages <a class="moz-txt-link-rfc2396E" href="mailto:outages@outages.org"><outages@outages.org></a><br>
<b>Sent:</b> Wednesday, January 3, 2024 1:02 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:outages@outages.org">outages@outages.org</a> <a class="moz-txt-link-rfc2396E" href="mailto:outages@outages.org"><outages@outages.org></a><br>
<b>Subject:</b> [EXTERNAL] [outages] Spectrum latency in
SATX area</font>
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<div>
<div style="font-family:Arial,sans-serif; font-size:14px">We
have a few remote employees with Spectrum in different
locations in the San Antonio area who have had a lot of
VPN disconnects today due to high latency between their
machines and our firewall in Boston. </div>
<div style="font-family:Arial,sans-serif; font-size:14px"><br>
</div>
<div style="font-family:Arial,sans-serif; font-size:14px">Spectrum
customer service gave them the typical run-around speech
about how it's our problem and not theirs, but even Google
and Cloudflare are giving higher pings than usual</div>
<div style="font-family:Arial,sans-serif; font-size:14px"><br>
<span style="font-family:Menlo,Consolas,"Courier New",monospace">Pinging
8.8.8.8 with 32 bytes of data:</span>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from 8.8.8.8: bytes=32 time=41ms TTL=57</span></div>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from 8.8.8.8: bytes=32 time=35ms TTL=57</span></div>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from 8.8.8.8: bytes=32 time=32ms TTL=57</span></div>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from 8.8.8.8: bytes=32 time=38ms TTL=57</span></div>
<div><br>
---<br>
<span style="font-family:Menlo,Consolas,"Courier New",monospace">Pinging
(redacted) with 32 bytes of data:</span>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from (redacted): bytes=32 time=76ms TTL=239</span></div>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from (redacted): bytes=32 time=69ms TTL=239</span></div>
<div><span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from (redacted): bytes=32 time=64ms TTL=239</span></div>
<span style="font-family:Menlo,Consolas,"Courier New",monospace">Reply
from (redacted): bytes=32 time=62ms TTL=239</span><br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
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