<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:-132;
mso-list-type:simple;
mso-list-template-ids:867571592;}
@list l0:level1
{mso-level-tab-stop:1.25in;
mso-level-number-position:left;
margin-left:1.25in;
text-indent:-.25in;}
@list l1
{mso-list-id:-131;
mso-list-type:simple;
mso-list-template-ids:-322259226;}
@list l1:level1
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
margin-left:1.0in;
text-indent:-.25in;}
@list l2
{mso-list-id:-130;
mso-list-type:simple;
mso-list-template-ids:171236868;}
@list l2:level1
{mso-level-tab-stop:.75in;
mso-level-number-position:left;
margin-left:.75in;
text-indent:-.25in;}
@list l3
{mso-list-id:-129;
mso-list-type:simple;
mso-list-template-ids:-246495194;}
@list l4
{mso-list-id:-128;
mso-list-type:simple;
mso-list-template-ids:-299979258;}
@list l4:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.25in;
mso-level-number-position:left;
margin-left:1.25in;
text-indent:-.25in;
font-family:Symbol;}
@list l5
{mso-list-id:-127;
mso-list-type:simple;
mso-list-template-ids:258892166;}
@list l5:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
margin-left:1.0in;
text-indent:-.25in;
font-family:Symbol;}
@list l6
{mso-list-id:-126;
mso-list-type:simple;
mso-list-template-ids:-586515380;}
@list l6:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.75in;
mso-level-number-position:left;
margin-left:.75in;
text-indent:-.25in;
font-family:Symbol;}
@list l7
{mso-list-id:-125;
mso-list-type:simple;
mso-list-template-ids:82508610;}
@list l7:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l8
{mso-list-id:-120;
mso-list-type:simple;
mso-list-template-ids:-1817010662;}
@list l8:level1
{mso-level-tab-stop:.25in;
mso-level-number-position:left;
margin-left:.25in;
text-indent:-.25in;}
@list l9
{mso-list-id:-119;
mso-list-type:simple;
mso-list-template-ids:295741482;}
@list l9:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.25in;
mso-level-number-position:left;
margin-left:.25in;
text-indent:-.25in;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#1818A5" vlink="#BFBFBF" style="word-wrap:break-word">
<div class="WordSection1">
<p><span style="font-size:11.0pt">Failed cooling system in Denver. CO area.<br>
<br>
<o:p></o:p></span></p>
<p><span style="font-size:11.0pt">Lumen Ticket Notes:<o:p></o:p></span></p>
<p><span style="font-size:11.0pt"><br>
</span>2024-08-05 14:14:01 GMT - 2024-08-05 14:13:52 GMT - Additional personnel are en route to the site. Field Operations is working to obtain supplemental equipment (chillers and pumps). Troubleshooting efforts continue to restore the failed cooling system.
<br>
<br>
2024-08-05 13:33:00 GMT - On August 05, 2024, at 11:53 GMT, Lumen discovered a service impact in Denver, CO. Your customer trouble ticket has been related to a network event; all network events are automatically escalated to Lumen leadership.
<br>
<br>
The Lumen Network Operations Center (NOC) is investigating to determine the cause. Please be advised that live updates for this event will be relayed at a minimum of hourly unless otherwise stated or as relevant details evolve.<span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:.5in;margin-bottom:11.0pt;margin-left:0in;text-autospace:none">
<b><span style="font-size:16.0pt;font-family:"Calibri",sans-serif;color:black">Matt<o:p></o:p></span></b></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Outages <outages-bounces@outages.org>
<b>On Behalf Of </b>Casey Johnson via Outages<br>
<b>Sent:</b> Monday, August 5, 2024 9:11 AM<br>
<b>To:</b> outages@outages.org<br>
<b>Subject:</b> EXT: [outages] Centurylink down in Colorado<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">Anyone with Lumen/Centurylink fiber or MPLS circuits in Colorado down? I have 5 customers that are down hard right now. <o:p></o:p></p>
</div>
</div>
</div>
</body>
</html>