[rbak-nsp] HW Failure on SE-100 Card Carrier 2
Marcin Kuczera
marcin at leon.pl
Fri May 14 12:07:27 EDT 2010
Alireza Soltanian wrote:
> I wonder. We changed the Memory Card with another on and problem was
> solved!!!
> The point is the old Memory module works fine on the second box!!!
looks like some contacts problem.. Or.. connection between PCB and
memory socket is broken..
Btw, did you use any standard memory as PPA Mem ?
Regards,
Marcin
>
> -----Original Message-----
> From: Yuri Shefer [mailto:shefys at gmail.com]
> Sent: Sunday, May 09, 2010 2:06 PM
> To: Alireza Soltanian
> Cc: redback-nsp at puck.nether.net
> Subject: Re: [rbak-nsp] HW Failure on SE-100 Card Carrier 2
>
> Hi!
>
> Bad news: EPPA Mem Verify failed
>
> IMHO, you should contact TAC to RMA this box.
>
> On Sat, May 8, 2010 at 9:42 AM, Alireza Soltanian <soltanian at gmail.com>
> wrote:
>> Hi
>>
>> We had a strange problem on one of our SE-100s:
>>
>> The physical ports on the device became inactive and none of them worked
>> anymore.
>>
>>
>>
>> I checked the ports and I got this message:
>>
>>
>>
>> [local]Redback(config-card)#show port all
>>
>> Slot/Port:Ch:SubCh Type State
>>
>> 2/1 ethernet No card
>>
>> 2/2 ethernet No card
>>
>> 2/3 ethernet No card
>>
>> 2/4 ethernet No card
>>
>> 2/5 ethernet Unavailable
>>
>> 2/6 ethernet Unavailable
>>
>> 2/7 ethernet Unavailable
>>
>> 2/8 ethernet Unavailable
>>
>> 2/9 ethernet Unavailable
>>
>> 2/10 ethernet Unavailable
>>
>> 2/11 ethernet Unavailable
>>
>> 2/12 ethernet Unavailable
>>
>> 2/13 ethernet Unavailable
>>
>> 2/14 ethernet Unavailable
>>
>> 2/15 ethernet No card
>>
>> 2/16 ethernet Unconfigured
>>
>> 2/17 ethernet Unconfigured
>>
>> 2/18 ethernet Unconfigured
>>
>> 2/19 ethernet Unconfigured
>>
>> 2/20 ethernet No card
>>
>> 2/21 ethernet No card
>>
>> 2/22 ethernet Unconfigured
>>
>>
>>
>>
>>
>> I tried to shutdown on diagnose the card. After finishing the diagnose and
>> turn on the card I received this log:
>>
>>
>>
>> May 7 15:19:44: %CSM-6-PORT: ethernet 2/2 link state DOWN, admin is DOWN
>>
>> May 7 15:19:44: %CSM-6-PORT: ethernet 2/3 link state DOWN, admin is DOWN
>>
>> May 7 15:19:44: %CSM-6-PORT: ethernet 2/4 link state DOWN, admin is DOWN
>>
>> May 7 15:19:44: %CSM-6-PORT: ethernet 2/15 link state DOWN, admin is DOWN
>>
>> May 7 15:19:44: %CSM-6-PORT: ethernet 2/20 link state DOWN, admin is DOWN
>>
>> May 7 15:19:44: %CSM-6-PORT: ethernet 2/21 link state DOWN, admin is DOWN
>>
>> May 7 15:19:45: %CSM-6-CARD: slot 2, ALARM_CLEARED: Circuit pack power-on
>> diagnostic failed
>>
>> May 7 15:19:52: %CSM-6-CARD: card carrier INSERTED in slot 2
>>
>> May 7 15:19:52: %CSM-6-CARD: MIC number 1 ge-2-port REMOVED from slot 2
>>
>> May 7 15:19:52: %CSM-6-CARD: MIC number 2 fe-12-port REMOVED from slot 2
>>
>> May 7 15:19:55: %CSM-6-CARD: MIC number 1 ge-2-port INSERTED in slot 2
>>
>> May 7 15:19:56: %CSM-6-CARD: MIC number 2 fe-12-port INSERTED in slot 2
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01]
>> bringinElf_block():linecard slot 2:EPPA Mem Verify
>> failed:memaddr[0x00000038], read val[0x0000053c], write val[0x0040053c]
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS:
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01] PPA Loader error:
> linecard
>> slot 2 ppaNo(4) status(0x00000000) bringinElf_block
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS:
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01]
>> bringinElf_block():linecard slot 2:EPPA Mem Verify
>> failed:memaddr[0x00050038], read val[0x0000053c], write val[0x0040053c]
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS:
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01] PPA Loader error:
> linecard
>> slot 2 ppaNo(4) status(0x00000000) bringinElf_block
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS:
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01]
>> bringinElf_block():linecard slot 2:EPPA Mem Verify
>> failed:memaddr[0x01f00118], read val[0x64f2616d], write val[0x6472616d]
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS:
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS: [pktSlot_01] PPA Loader error:
> linecard
>> slot 2 ppaNo(4) status(0x00000000) bringinElf_block
>>
>> May 7 15:19:57: %LOG-6-TDM_CONS:
>>
>> May 7 15:20:00: %CSM-6-CARD: slot 2, ALARM_MAJOR: Circuit pack power-on
>> diagnostic failed
>>
>> May 7 15:20:00: %CSM-6-CARD: Initialization failure on card carrier in
> slot
>> 2
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] linecard slot 2:
>> GENERIC_FAILURE: Memory or Communication Failure - zero program didn't
>> finish in time - EPPA, 60 iterations
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS:
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01]
>> localPktCardDownloadBlocking(linecard slot 2)failed.
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS:
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] linecard slot 2:
>> GENERIC_FAILURE: PPA download failure
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS:
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] pktCBCardEnable(linecard
>> slot 2) card failed. Exit.
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS:
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: pktLayer :ERROR:HI:logger():
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS: [pktSlot_01] pktCBCardEnable(linecard
>> slot 2)failed.
>>
>> May 7 15:20:01: %LOG-6-TDM_CONS:
>>
>>
>>
>>
>>
>> Also based on the show hardware detail ,I have HW Failure:
>>
>>
>>
>> Slot : 2 Type : carrier
>>
>> EEPROM id/ver : 0x5a/4 SlipFpga rev : 0x0
>>
>> IPPA memory : N/A EPPA memory : N/A
>>
>> Temperature : N/A
>>
>> Card Status : HW failure POD Status : Fail
>>
>> Card State : PPA download failure
>>
>> ODD Status : Not Available
>>
>> Ports Entitled : All
>>
>> Active Alarms : Circuit pack power-on diagnostic failed
>>
>> MIC 1 : Not Present Serial No : UNAVAILABLE
>>
>> MIC 2 : Not Present Serial No : UNAVAILABLE
>>
>>
>>
>>
>>
>> Any Idea what was happened and What should I do now?
>>
>> __________ Information from ESET NOD32 Antivirus, version of virus
> signature
>> database 5096 (20100507) __________
>>
>> The message was checked by ESET NOD32 Antivirus.
>>
>> http://www.eset.com
>>
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>>
>>
>
>
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