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<DIV dir=ltr align=left><SPAN class=242025209-09082010><FONT face=Arial
color=#0000ff size=2>Yes if you have valid support contract
:-)</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Navin Nepali [mailto:navin_n@yahoo.com]
<BR><B>Sent:</B> Monday, August 09, 2010 11:51 AM<BR><B>To:</B>
redback-nsp@puck.nether.net; Tanan Satayapiwat<BR><B>Subject:</B> RE: [rbak-nsp]
Help me to indentify this problem!<BR></FONT><BR></DIV>
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<DIV>Ok..if the card is faulty then does Redback do the repair. Because
XCRP3 is not production now. and it is costly to change all the XCRP3 with
XCRP4.</DIV>
<DIV> </DIV>
<DIV><BR><BR>--- On <B>Mon, 8/9/10, Tanan Satayapiwat
<I><tanan.satayapiwat@ericsson.com></I></B> wrote:<BR></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid"><BR>From:
Tanan Satayapiwat <tanan.satayapiwat@ericsson.com><BR>Subject: RE:
[rbak-nsp] Help me to indentify this problem!<BR>To: "Navin Nepali"
<navin_n@yahoo.com>, "redback-nsp@puck.nether.net"
<redback-nsp@puck.nether.net><BR>Date: Monday, August 9, 2010,
2:35 PM<BR><BR>
<DIV id=yiv782004041>
<DIV dir=ltr align=left><SPAN class=yiv782004041079230409-09082010><FONT
face=Arial color=#0000ff size=2>then re-seat it and see if there is an
error during boot up.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=yiv782004041079230409-09082010><FONT
face=Arial color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=yiv782004041079230409-09082010><FONT
face=Arial color=#0000ff size=2>Tanan</FONT></SPAN></DIV><BR>
<DIV class=yiv782004041OutlookMessageHeader lang=en-us dir=ltr
align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Navin Nepali
[mailto:navin_n@yahoo.com] <BR><B>Sent:</B> Monday, August 09, 2010
11:04 AM<BR><B>To:</B> redback-nsp@puck.nether.net; Tanan
Satayapiwat<BR><B>Subject:</B> RE: [rbak-nsp] Help me to indentify this
problem!<BR></FONT><BR></DIV>
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<DIV>I didn't get any messages from the console.</DIV>
<DIV> </DIV>
<DIV><BR><BR>--- On <B>Mon, 8/9/10, Tanan Satayapiwat
<I><tanan.satayapiwat@ericsson.com></I></B> wrote:<BR></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid"><BR>From:
Tanan Satayapiwat
<tanan.satayapiwat@ericsson.com><BR>Subject: RE:
[rbak-nsp] Help me to indentify this problem!<BR>To: "Navin
Nepali" <navin_n@yahoo.com>, "redback-nsp@puck.nether.net"
<redback-nsp@puck.nether.net><BR>Date: Monday, August 9,
2010, 2:28 PM<BR><BR>
<DIV id=yiv782004041yiv94675664>
<DIV dir=ltr align=left><SPAN
class=yiv782004041yiv94675664855035808-09082010><FONT face=Arial
color=#0000ff size=2>Connect to the console of Slot 7 and if
it's cycling through the reboot, you may see some notable
errors.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN
class=yiv782004041yiv94675664855035808-09082010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN
class=yiv782004041yiv94675664855035808-09082010><FONT face=Arial
color=#0000ff size=2>Tanan</FONT></SPAN></DIV><BR>
<DIV class=yiv782004041yiv94675664OutlookMessageHeader
lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
redback-nsp-bounces@puck.nether.net
[mailto:redback-nsp-bounces@puck.nether.net] <B>On Behalf Of
</B>Navin Nepali<BR><B>Sent:</B> Monday, August 09, 2010 8:53
AM<BR><B>To:</B> redback-nsp@puck.nether.net<BR><B>Subject:</B>
[rbak-nsp] Help me to indentify this
problem!<BR></FONT><BR></DIV>
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<DIV>Today my se800 box went down suddenly. The active
XCRP3 card's status went to fail and the standby card
didn't respond. I manually pulled out both cards and
re-inserted. The card in Slot 7 is still in Failed state
while the standby card recovered. Now the system is
running from the standby card. </DIV>
<DIV> </DIV>
<DIV>If I do "show hardware", the slot 7's type is
Unknown. So this means the card has hardware fault or
still can be used?</DIV>
<DIV> </DIV>
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