[VoiceOps] Alternative IVR Platform?

[Carlos Alcantar]

What I like about having the single assigned person is that the person
knows your setup.  I guess it doesn't hurt that im 15 min away from
there alameda office and I can go sit with my support guy when need be.
I've had to work with the guys in the UK a couple of times and it's been
spot on.  Just my 2 cents.


Carlos Alcantar
Race Telecommunications, Inc.
101 Haskins Way
South San Francisco, CA 94080
P: 650.649.3550 x143
F: 650.649.3551



-----Original Message-----
From: Scott Berkman [mailto:scott at sberkman.net] 
Sent: Monday, August 03, 2009 8:35 AM
To: 'Alex Balashov'; Carlos Alcantar
Cc: voiceops at voiceops.org
Subject: RE: [VoiceOps] Alternative IVR Platform?

We are doing Meta's MOH on Asterisk as well.

With Metaswitch support a lot seems to hinge on who you are assigned to
in
terms of your support experience.  It makes for an interesting
discussion
topic when you start getting into the benefits and down-sides of having
one
specific assigned first-line support representative as opposed to a
random
tech for each ticket you open.

	-Scott

-----Original Message-----
From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org]
On Behalf Of Alex Balashov
Sent: Saturday, August 01, 2009 7:18 PM
To: Carlos Alcantar
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Alternative IVR Platform?

Carlos Alcantar wrote:

> And your right I don't like the fact that they do lock us out of
certain
> parts of the switch, but at the same time i feel the support they have
> given me has been excellent and they have been able to work with me
thru
> all my issue where I haven't had to go dig thru those sections of the
> switch. And I'll take back what I said about moving everything to
> Metaswitch we still do have our moh server on asterisk as well as our
vm
> server with no plans on moving them anytime soon.

That seems very reasonable.  Why pay for the switch vendor's overpriced 
Class 5 feature server accessories when you can generate them out of 
Asterisk?

-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (678) 237-1775
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