[VoiceOps] Alternative IVR Platform?

Carlos Alcantar carlos at race.com
Mon Aug 3 12:34:05 EDT 2009

What I like about having the single assigned person is that the person
knows your setup.  I guess it doesn't hurt that im 15 min away from
there alameda office and I can go sit with my support guy when need be.
I've had to work with the guys in the UK a couple of times and it's been
spot on.  Just my 2 cents.

Carlos Alcantar
Race Telecommunications, Inc.
101 Haskins Way
South San Francisco, CA 94080
P: 650.649.3550 x143
F: 650.649.3551

-----Original Message-----
From: Scott Berkman [mailto:scott at sberkman.net] 
Sent: Monday, August 03, 2009 8:35 AM
To: 'Alex Balashov'; Carlos Alcantar
Cc: voiceops at voiceops.org
Subject: RE: [VoiceOps] Alternative IVR Platform?

We are doing Meta's MOH on Asterisk as well.

With Metaswitch support a lot seems to hinge on who you are assigned to
terms of your support experience.  It makes for an interesting
topic when you start getting into the benefits and down-sides of having
specific assigned first-line support representative as opposed to a
tech for each ticket you open.


-----Original Message-----
From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org]
On Behalf Of Alex Balashov
Sent: Saturday, August 01, 2009 7:18 PM
To: Carlos Alcantar
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Alternative IVR Platform?

Carlos Alcantar wrote:

> And your right I don't like the fact that they do lock us out of
> parts of the switch, but at the same time i feel the support they have
> given me has been excellent and they have been able to work with me
> all my issue where I haven't had to go dig thru those sections of the
> switch. And I'll take back what I said about moving everything to
> Metaswitch we still do have our moh server on asterisk as well as our
> server with no plans on moving them anytime soon.

That seems very reasonable.  Why pay for the switch vendor's overpriced 
Class 5 feature server accessories when you can generate them out of 

Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (678) 237-1775
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