[VoiceOps] OT: Payment bureau
abalashov at evaristesys.com
Thu Nov 19 04:54:01 EST 2009
I'm not sure if this is within the purview of the list or not, but I
would like to get everyone's thoughts on the creation of something
like a "credit bureau" specific to our industry. I don't think we
currently have anything like that in the VoIP cottage industry, unless
I am mistaken.
Simply put, we should have a way of anonymously rating customers'
payment history and noting any especially egregious disputes. Access
should be restricted only to verified companies legitimately engaged
in VoIP-related trade.
My interest in this is from a consulting and professional services
angle, since that's what Evariste Systems does. However, I do not see
why this could not also accommodate payment information from the ITSP
and small carrier world.
There are lots of potential problems, of course:
1) Some customers would consider disclosure of any transactional
information a violation of standing NDAs;
2) The possibility of clutter from small/irrelevant transactions, like
$5 prepayments for O/T or calling cards;
3) Some need for moderation and standards enforcement; there is a
very real possibility of abuse by members by leveraging such a tool in
frivolous business disputes, or business disputes in which their hands
are not clean any more than the customer's; example: I could fail to
deliver to a customer what I promised, and then report his refusal to
pay as a financial misdeed;
4) Large deals and transactions often already go through credit checks
with real credit bureaus and various ratings firms.
Nevertheless, I think there would be a lot of value as well. And
while there is the possibility that the existence of such a tool could
be used to intimidate/threaten customers in business disputes, the
value of catching fraudsters who go around from VoIP company to VoIP
company ripping each one off and disappearing into a hole might
My father does, among other things, some freelance translation. In
that industry, there's a web site called:
It is upon seeing this that I wondered why we do not have something
like that in our world.
Eager to hear your thoughts,
Alex Balashov - Principal
Web : http://www.evaristesys.com/
Tel : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
More information about the VoiceOps