[VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.

[Ujjval Karihaloo]

Hi All, We are trying to interop the ShoreTel (behind a Edgemarc - which registers on behalf of the Shoretel as from what I know Shoretel cannot send a SIP register) with our Broadsoft setup..I was wondering if someone has done it.

We are trying to get the Shoretel up and running, while I have it configured as per the Broadsoft Partner config guide, the Shoretel system still continues to use Port 5004 for RTP (which is its default behavior when not configured for SIP), this is resulting in one way audio. Our reseller provided ways to override the Shoretel setting (rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not use Port 5004 to send RTP out to, but it does not seem to work.

Call flow is as follows:



Looks like the IP530 phone sends the calls through Shoregear switch to the Broadsoft infrastructure,

As the call is answered, the 200 OK comes back from the Broadsoft side; the Edgemarc NATs the 200OK &  sends its  private IP in the SDP and a Port, however, I see the IP 530 phone stream RTP to the Private IP of the Edgemarc but to port 5004 all the time.

Our reseller provided ways to override the Shoretel setting (rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not use Port 5004 to send RTP out to, but it does not seem to work.


Thx
Ujjval Karihaloo

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