[VoiceOps] Problems with defective Adtran TA900s

[Matt Yaklin]

On Thu, 15 Oct 2009, Richey wrote:

> I just swapped out a 916 that had a bad flash.  Adtran support sent an
> advanced replacement in a few days.  I've used the TA900s and found Adtran's
> support was much better(free).  It's almost impossible to get any real help
> on the Cisco boxes without a Smartnet contract.
>

I can also state that adtran support is some of the best out there.
Sure, sometimes you get a dud unit but they more then make up for it
in other areas. And those dud units are such a tiny percentage of their
gear we use I cannot state it is a major problem.

matt

>
> Richey
>
> -----Original Message-----
> From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
> On Behalf Of Paul Timmins
> Sent: Thursday, October 15, 2009 8:35 PM
> To: owen at impulse.net
> Cc: voiceops at voiceops.org
> Subject: Re: [VoiceOps] Problems with defective Adtran TA900s
>
> Have had a small rash of flash chip failures but beyond that with
> hundreds in the field I can count the number of DSP failures on one hand.
>
> Owen Roth wrote:
>> Hello,
>>
>> We deploy the total range of Adtran TA900s as CPE feature-rich boxes,
>> and in general like the product. However, of the last 25 Adtran TA
>> 900s we've deployed, we've had 6 with confirmed hardware defects where
>> the symptoms range from the obvious hardware crashes, to much trickier
>> and costly bugs to find, such as bad DSPs, and one that had a bad
>> clocking chip. Adtran claims I'm alone in this, and it's gotten to the
>> point where I'm seriously considering building a quality control TA900
>> tester in the lab to torture all prospective field boxes. Anyone
>> notice anything like this percentage of defects?
>>
>> Regards,
>>
>
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