[VoiceOps] Offtopic (SBC recommendations)

Thu Sep 3 09:41:25 EDT 2009

We were really happy with acme on 4.x, we talked them up at every chance.

Once we got on  5.x and 6.x, however, it seems that we've been
lurching from one traffic-killing crash to the next in search for a
stable version.

I get the sense that their business model refuses to fully countenance
the criticality and complexity of their product and its associated
ecosystem, and therefore under-funds quality of design and
implementation, as well as the breadth and depth of testing.

David

On Wed, Sep 2, 2009 at 8:21 PM, Balmik Soin<balmik at staff.iinet.net.au> wrote:
> We're extremely happy with our Acme 4250s - but then again we started with the original Kagoor product (pre-Juniper), so almost anything was an improvement. Been on the 4.1 codebase for a while now, in the process of moving to 6.1.
>
> Acme support speed varies noticeably based the priority you set - when we've had a serious case (thankfully rare) their support has been fantastic, they've been all over it and provided us solutions very fast. As others have mentioned, for config assistance/lab stuff they can take their time (compared to our other vendors) but we've found that our Acme SE will turn things around pretty quick so we tend to use him for that sort of thing if we need it faster.
>
> --
> Balmik Soin [CCIE #19255]
> Voice Operations Manager
> iiNet Limited
>
> ________________________________
> From: Brandon Buckner <BrandonB at netins.com>
> Date: Thu, 3 Sep 2009 06:30:12 +0800
> To: <voiceops at voiceops.org>
> Subject: Re: [VoiceOps] Offtopic (SBC recommendations)
>
> We're also using Acme 4250s. I agree with Jarrett, though: Acme support can be rather slow to respond at times. Although in the few years we've been running them we've never had the boxes themselves fail, so it's mainly just been asking for config suggestions when we wished to implement or test new services at lower ticket priority levels.
>
> ----
> Brandon Buckner
> Switching Technician / VoIP Admin
> Iowa Network Services
> brandonb at netins.com
>
>
> -----Original Message-----
> From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Watkins, Jarrett
> Sent: Wednesday, September 02, 2009 4:09 PM
> To: Sorensen, Marty; J. Oquendo; voiceops at voiceops.org
> Subject: [LIKELY JUNK]Re: [VoiceOps] Offtopic (SBC recommendations)
>
>
>
> Same here.  We are primarily using the Acme 4250's but have had the
> Sonus NBS implemented for some time now and haven't had any issues
> there. The Acme's are simple and generally trouble free but we did have
> issues with some of their earlier codes. [random reboots, high cpu, fun
> stuff, etc]
>
> The main thing is that Sonus support is much better than Acme support!!!
>
> We're on the 6.1.0 Acme code and all is well so far......
>
>
>
> -----Original Message-----
> From: voiceops-bounces at voiceops.org
> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Sorensen, Marty
> Sent: Wednesday, September 02, 2009 3:00 PM
> To: J. Oquendo; voiceops at voiceops.org
> Subject: Re: [VoiceOps] Offtopic (SBC recommendations)
>
> We have Acme 4250s and 4500s presently.  If we were to go out NOW, we
> would take a good hard look at the Sonus Network Border Switch (NBS).
> We looked at them early on during our build out and found them less
> appealing than the Acmes.  Since that time, the appear to have improved
> significantly in terms of capabilities at least on paper.  We have not
> actually tested them yet however in our staging environment.
>
> -----Original Message-----
> From: voiceops-bounces at voiceops.org
> [mailto:voiceops-bounces at voiceops.org] On Behalf Of J. Oquendo
> Sent: Wednesday, September 02, 2009 11:42 AM
> To: voiceops at voiceops.org
> Subject: [VoiceOps] Offtopic (SBC recommendations)
>
>
> Hey all, (I'm sure for those who I criss-cross lists with - you've seen
> it before)...
>
> We're definitely looking to replace our outgoing Nutrakes
> (pre-audiocodes assimilation) and we've been looking at a few. While I
> will say I'm impressed with Acme and Covergence (which is now Acme
> anyway), anyone care to either off or on list comment about others
> you've had success with. Any particular one with perhaps a pre-paid
> system/spinoff/module/compartment/* (don't ask) is a plus.
>
> Keep in mind, the less interops (big 4, VZ, GLBX, L3, AT&T) we can do,
> the better! (hooray for less work on the plates).
>
> So far, as stated, I personally liked Covergence's offering as have I
> Acme, haven't looked at Sonus yet, but was wondering what else are we
> (myself and colleagues) missing. Newport Networks is pretty much gone
> the puppets.com, socks.com, VirtualAvenue, Xoom route of the dinosaur.
> So without further a rambling... Suggestions.
>
>
> --
>
> =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
> J. Oquendo
> SGFA, SGFE, C|EH, CNDA, CHFI, OSCP
>
> "It takes 20 years to build a reputation and five minutes to
> ruin it. If you think about that, you'll do things
> differently." - Warren Buffett
>
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