[VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services

J. Oquendo sil at infiltrated.net
Wed Dec 15 13:36:28 EST 2010

On 12/15/2010 12:59 PM, Adam E Barratt (Sales Engineering) wrote:
> We've been looking at the possibility of using DASH for some of our
> 911 Trunking -- is this a common problem?  Has it been resolved yet?

We received notice at 7:20PM things were back in order:


*Outage Notification Update:*


Please be advised that calls are now routing successfully. dash has
determined the outage is related to a SBC issue and is continuing to
work with our vendor to determine root cause.  A RFO will be issued as
soon as root cause is determined.


If you have any questions regarding your services, please do not
hesitate to email our Support group at xxxxxxxxxxxxx


Dash so far has been very informative for any kind of operational issue
with alerts coming through of any impending changes. I know when we deal
with them, they are very responsive.


J. Oquendo

"It takes 20 years to build a reputation and five minutes to
ruin it. If you think about that, you'll do things
differently." - Warren Buffett

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