[VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services

[Matthew S. Crocker]

I'm the exact opposite,  I've had issues with their billing/invoices that led to our account getting shut off on a Friday.  Support ignored me until Monday when the 'Accounting' department came back in.  Their sales & support offered no escalation procedures.  They were sending invoices to the wrong address. They sent a certified letter that was returned yet they still shut our account off.  A phone call or e-mail would have resolved it all but that never happened. We didn't know anything was wrong until our inbound started failing at 5PM on a Friday.   Luckily we only had a couple numbers ported over so it didn't affect many customers.

I'm not a happy DashCS customer


----- Original Message -----
> From: "Mark Wiles" <mwiles at akabis.com>
> To: "Jay Hennigan" <jay at west.net>, voiceops at voiceops.org
> Sent: Wednesday, December 15, 2010 3:53:01 PM
> Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH Carrier Services
> We've used DASH for org/term and e911 for some time... we've never
> seen
> anything like this happen before... we have been very happy with their
> service and support.
> 
> Mark
> 
> 
> 
> 
> Mark Wiles, Vice President of Engineering, Akabis, Inc.
> 
> www.Akabis.com
> 
> 866-312-1070 ext. 1003 | 336-358-5550 direct | 336-989-4895 cellular
> |   336-740-9369 fax
> 
> Contact Me
> 
> This email and its attachments may contain information or
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> 
> 
> 
> -----Original Message-----
> From: voiceops-bounces at voiceops.org
> [mailto:voiceops-bounces at voiceops.org]
> On Behalf Of Jay Hennigan
> Sent: Wednesday, December 15, 2010 3:47 PM
> To: voiceops at voiceops.org
> Subject: Re: [VoiceOps] [outages] VoIP - complete outage at DASH
> Carrier
> Services
> 
> On 12/15/10 9:59 AM, Adam E Barratt (Sales Engineering) wrote:
> > We've been looking at the possibility of using DASH for some of our
> > 911
> > Trunking -- is this a common problem? Has it been resolved yet?
> 
> We're considering them as well for 9-1-1 as well as some origination
> and
> termination. I understand it's resolved but would also be interested
> in
> whether it is common and general opinion. Off-list is fine.
> 
> --
> Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
> Impulse Internet Service - http://www.impulse.net/
> Your local telephone and internet company - 805 884-6323 - WB6RDV
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-- 
Matthew S. Crocker
President
Crocker Communications, Inc.
PO BOX 710
Greenfield, MA 01302-0710
http://www.crocker.com
P: 413-746-2760