[VoiceOps] Outbound Caller-ID Name Issue on Certain Carriers

[Lee Riemer]

  They're either using a CNAM provider that is caching, or they are 
caching lookups themselves, or both.  You can put out fires or wait for 
the cache entry to expire.

On 10/6/2010 4:29 PM, Christian Pena wrote:
> We are having increasing numbers of complaints from our users that 
> they make outbound calls and the far end sees the incorrect calling 
> party name.
>
> We have "ABC Company" loaded into the CNAM DB , we make test calls to 
> a local LEC line and the correct name shows up. That same customer 
> calls a Comcast, MetroPCS, Vonage, etc number and the far end sees 
> "Dominos Pizza"(for example).
>
> I have been putting out dozens of fires with these terminating 
> carriers for a couple of weeks, they find the problem and fix it and 
> we move forward. This is normal business but have seen an enormous 
> increase in these kind of reports from customers.
>
> Anyone else out there seeing this kind of issue recently?
>
> -- 
> **Christian Pena**
>
>
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-- 
Lee Riemer
Director of Technical Operations
Bestline Communications, L.P.
Voice: 1+512.328.9095
Fax: 1+512.328.0038

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